Route 23 Honda

Route 23 Honda service department has taken a nose dive. Just thought I would share my recent service experience at Route 23 Honda service dept. I made an appointment online to bring my vehicle in for servic Just thought I would share my recent service experience at Route 23 Honda service dept. I made an appointment online to bring my vehicle in for service on Monday May 21, 2017 at 7:00 am. Upon my arrival I explained to the service adviser what was going on with my vehicle and he stated I would be charged $129.00 for evaluation and would be contacted to approve/disapprove the work needed. At approximately 12:10 pm on that day, not having heard from anyone, I placed a call to the service dept and spoke with a receptionist who said she had spoken with my service adviser and he would check on my vehicle and would call me back in a few minutes. After waiting about one and one half hours, I received a return call from the service adviser who wanted to know what I wanted. I stated I had not heard from anyone and was wondering what was going on with my vehicle. He put me on hold and after awhile he stated that my vehicle was next to go into the shop. I stated “ after it being there for 6 hours, it is now going in to be evaluated”? To which he replied “yes”. I told him to call me when he knew something. Later in the day he called and advised of the repairs needed and the approximate cost ($867.00) however; they did not have the part in stock but he would order it and it would be there on Tuesday May 23, 2017 and the repairs would be completed. At 5:20 pm I received a call from the service dept and was advised that my vehicle was ready for pickup. Upon arriving at the service dept I was advised that the total was now $1100.00 I told him that I was quoted a total price of $867.00. I told him he better call someone, because I was not going to pay that price. He placed a call and told me that they would lower the price to $899.00. I had purchased five (5) vehicles from this dealership since 2008 and was always extremely satisfied with their sales and service dept. However I will no longer be a customer of this dealership. They need to get their act together. Shame on them. More

Route 23 Honda's new management is driving the dealership ↓ I have been a customer at Route 23 Honda for over seven years; having purchased three of my four Hondas and serviced all of them exclusively at this d I have been a customer at Route 23 Honda for over seven years; having purchased three of my four Hondas and serviced all of them exclusively at this dealership. The customer service I have experienced at this dealership during the past couple of months and especially today have been the worst I have ever experienced at any car dealership or service center. This morning when I dropped off my CR-V for a routine B1 service, the service advisor was unable to provide an estimate of when it would be done. Someone called me around 9:45am to upsell me on additional services I specifically declined when I dropped off the car. During this same conversation the advisor told me that they would call me when the vehicle was ready for pickup. Not having heard from the dealership by 3pm, I called and they gave me an attitude and said "you were called at 9:45am and told your car was ready. If you didn't understand..." During the call at 9:45am, I was explicitly told that they were still working on my vehicle. At the service counter there was only one other customer waiting and one customer being helped. With three service advisors available, it was not a busy time. Additionally, there were many folks inside the dealership standing around with their hands in their pockets. Over the past seven years, I have been quite pleased with the service and sales departments at Route 23 Honda. Unfortunately, since they were acquired by new management Route 23 Honda lost the my trust they earned over the past seven years. More

Professional and easy From start to finish my experience with Route 23 Honda and Andy Betemit was professional and easy. I am thrilled my vehicle. I would highly recommend From start to finish my experience with Route 23 Honda and Andy Betemit was professional and easy. I am thrilled my vehicle. I would highly recommend this dealership. More

Excellent as usual!!! Just bought a '17 Accord from RT23 Honda.My 5th purchase from RT23 Honda.As usual a wonderful experience.The process was pretty quick with no shady xx Just bought a '17 Accord from RT23 Honda.My 5th purchase from RT23 Honda.As usual a wonderful experience.The process was pretty quick with no shady xx. My salesman Dino Riccio is a real class act. The whole process from buying to finance Rep Luis Gonzalez to delivery went very well as expected. I've also been very happy with RT23 Honda's service dept. RT23 Honda is a win-win! More

2014 Civic My salesperson David Yoon was very accomdationg. He got me the car I wanted at the price I wanted to pay. It was what was looking for. My salesperson David Yoon was very accomdationg. He got me the car I wanted at the price I wanted to pay. It was what was looking for. More

Amazing service from sales staff to GM Everyone is courteous and helpful. We were able to purchase the car within our budget. The team went above and beyond in service so that we were able Everyone is courteous and helpful. We were able to purchase the car within our budget. The team went above and beyond in service so that we were able to leave the dealership with the purchased car which saved us a trip to bank and another trip to the dealership. The service we received was amazing! More

Excellent The people are very courteous to deal with. Have Been a loyal customer for years! Ron was a very personable and professional salesman. He made the p The people are very courteous to deal with. Have Been a loyal customer for years! Ron was a very personable and professional salesman. He made the purchasing experience very easy and painless. More

Resolved my concerns and I got a new 2017 civic Malcolm pope is amazing. Mr Fong, has resolved my concerns and I am very happy. I love my 2017 honda civic hatchback. The service department is amazin Malcolm pope is amazing. Mr Fong, has resolved my concerns and I am very happy. I love my 2017 honda civic hatchback. The service department is amazing More

Helpful, efffecient and the best! When it came to getting a new car we knew who to talk to and that was Eric Rodriguez. We've been buying cars from him for a while now and he helped us When it came to getting a new car we knew who to talk to and that was Eric Rodriguez. We've been buying cars from him for a while now and he helped us so much! He was not only helpful but always knows the best solution. With out his help we don't know what we would've done. We know exactly who to go to when it comes time to get our next family car. More

Pleasant and helpful experience This is our second time dealing with Eric Rodriguez and he is always friendly and knowledgeable and helpful.the overall atmosphere of the staff is pro This is our second time dealing with Eric Rodriguez and he is always friendly and knowledgeable and helpful.the overall atmosphere of the staff is professional More