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Route 23 Honda
Pompton Plains, NJ
2,715 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 23, 2024
It started 3 years ago when we leased a pilot and didn’t leave the dealership until 11:00 PM because they wanted to make the deal that night which was the last day of March 2021.Part of the deal was they we leave the dealership until 11:00 PM because they wanted to make the deal that night which was the last day of March 2021.Part of the deal was they were going to make my last payment on our ending lease car. 7 months later and over 15 phone calls to the dealership and corporate and Giovanni ( the manager) never returning my calls I finally got my check on October 21st! Now 3 years later my lease is up and we couldn’t come to a deal on another pilot so we leased a car with another dealership. So we had the car inspected, made appointment to return the car to dealership on 3/22/24 after they canceled my appointment on 3/23/24 cause they don’t do lease returns on Saturday. So we go to return the car a salesman goes and checks the car out takes pictures of the odometer starts the paperwork then comes back and tells us they are not going to take the car back😡because the lease back (US Bank) is hard to deal with and they don’t want the responsibility of the car on their lot until it is picked up! We been leasing cars for over 25 years and NEVER HAD THIS HAPPENED TO US BEFORE!!!! I will NEVER go to this dealership again nor would I recommend them to anyone. If I could I would give them a -10 rating. There customer service S_ _ KS. More
by Jb
Employees Worked With
Linda Sung, Juan Mosquera, Kevin Pinedo, Jose Concepcion, Erick Mendez, Ashlie Liriano, Steve Reedy
February 29, 2024
Highly Recommend to work with Yaik. He knew his product and very super helpful. I love the hassle-free lease process and Yaik is very Professional. He knew his product and very super helpful. I love the hassle-free lease process and Yaik is very Professional. More
by Todd
Employees Worked With
Yaik Tung
February 20, 2024
David was helpful and knowledgeable in assisting us with our new car purchase. He was patient and explained everything carefully to us. We will be back for our next honda purchase! our new car purchase. He was patient and explained everything carefully to us. We will be back for our next honda purchase! More
by Jhsueh07
Employees Worked With
David Yoon
February 19, 2024
RT23 Honda and David Yoon has always been our de-facto place to go to lease our cars. We have 3 Hondas all leased from this place as we love the hassle-free lease process and the pleasant negotiation expe place to go to lease our cars. We have 3 Hondas all leased from this place as we love the hassle-free lease process and the pleasant negotiation experience there. More
by Byung.seo
Employees Worked With
David Yoon
February 19, 2024
Yaik and his team provided top notch service. No stress for me and my family and he even worked the sale around my son’s basketball game! I would definitely recommend Yaik! No stress for me and my family and he even worked the sale around my son’s basketball game! I would definitely recommend Yaik! More
by Bohan_m
Employees Worked With
Yaik Tung
February 18, 2024
Davis was absolutely fantastic. He stayed with us and helped all day. He even stayed last to finalize everything for us on his birthday. We loved working with him. He stayed with us and helped all day. He even stayed last to finalize everything for us on his birthday. We loved working with him. More
by saso.sadsmile
Employees Worked With
David Yoon
February 18, 2024
David Yoon and Route 23 Honda made my car buying experience seamless and enjoyable. They were knowledgeable and provided excellent service and I’d recommend them to anyone looking for their next rid experience seamless and enjoyable. They were knowledgeable and provided excellent service and I’d recommend them to anyone looking for their next ride. More
by Ahuang
Employees Worked With
David Yoon
February 09, 2024
READ BEFORE BUYING FROM THIS DEALERSHIP! Bought a used car from these clowns, their doc fees are DOUBLE what they are anywhere else which ridiculous due to the fact that they DON’T PROCES Bought a used car from these clowns, their doc fees are DOUBLE what they are anywhere else which ridiculous due to the fact that they DON’T PROCESS DOCUMENTS They were supposed to take care of the registration for me which is standard and Im guessing they didn't do the paperwork until I called with 5 days left on the temporary plate and reminded them. At this point I CANNOT DRIVE MY NEW CAR because my temporary plate is now expired and they don’t know when my actual plate is coming in. Its been 2 weeks since my temp plates expired and IM PAYING FOR A CAR THAT I CANNOT LEGALLY DRICE DUE TO THEIR POOR PAPERWORK DEPT. Their solution was a loaner car for me although it’s ILLEGAL for me to drive an unlicensed vehicle to go pick it up. The manager refused to deliver one to me so it’s a pointless solution. Performance auto group is a joke, they're more interested in their greasy suits than actually sending in your paperwork.once you're out the door here they screw you. But yes they're nice while they screw you over. More
by andrew_compton
Employees Worked With
Ron Siegel, Samuel Velasquez
