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Route 23 Honda
Pompton Plains, NJ
2,695 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 13, 2018
Chad was great Enjoyed working with chad. He was a pleasure not like most he listened. I got what I wanted with no a lot of pressure just great Enjoyed working with chad. He was a pleasure not like most he listened. I got what I wanted with no a lot of pressure just great More
by Honda girl
Employees Worked With
Chad Sanders
April 11, 2018
Incompetent sales manager/service During my initial purchase, I was overcharged by $500. I had left a $500 deposit to hold the car, and that payment was not reflected in the total loa During my initial purchase, I was overcharged by $500. I had left a $500 deposit to hold the car, and that payment was not reflected in the total loan amount, making my loan $500 higher than it should have been. I was assured that my initial deposit would be refunded, and was satisfied with that resolution. Mistakes happen. After over a week, I still hadn't received my refund so I called up the dealership only to find out that it hadn't even started being processed yet. After a few calls it was straightened out and I received my refund a few days later. All-in-all, I was a bit frustrated but my overall experience was still positive. With my new Accord, I had purchased some Honda accessories, namely a spoiler. I left my car with the service department for a day. When I went to retrieve my vehicle, I immediately noticed that the spoiler was completely off-centered. The left side of the spoiler was flush with the trunk, while there was an inch+ gap on the right side. Completely unacceptable, and it really made me question the integrity and workmanship of the dealership. How could the service department release the car with such a blatant error? I spoke with one of the service managers who was sympathetic to the issue, and promised me that my car would be ready for pickup the next day (It ended up being 2). I also spoke to Luis during this time, who echoed the service managers words and told me that he would personally take care of it. On multiple occasions, he had told me that he would call me and provide a status update on my vehicle but never did. I had to call the dealership multiple times to find him and get a status update. In the end, I received my car a couple days after the work was initially done and was satisfied with the workmanship, although a bit irritated at Luis. With the purchase of my 2018 Accord, I had also mentioned to my salesman Ron that I would soon be in the market for another Honda vehicle for my wife. Although I had some hiccups with the original deposit and spoiler installation, I like Ron and wanted to give him the business. We went and test drove a 2018 Civic Hatchback, liked the car, and agreed to a lease deal. I put down a $2000 deposit. During the negotiation, I had told Ron that we needed the car within a few days as my wife was starting a new job and needed the vehicle for her commute. The dealership did not have the specific trim/color combination that we wanted, but I was assured that they would order it for me and have the car within a few days. This was on a Saturday. The following Wednesday rolls around, and I'm starting to get nervous as I hadn't heard anything about the dealership acquiring the car. I go to the dealer Wednesday evening, speak with Luis and voice my concerns, and he tells me that he will call me tomorrow morning with an update. As per usual, he never does. I call the dealership the following day around noon, and Luis has still not located the car. A few hours later, he gives me a call saying that he located the car I wanted in Pennsylvania, and could have it for me by the following Monday at the latest. After my previous two mishaps with the dealership, I was unsure that he could deliver on this promise and decided to make other arrangements for a vehicle for my wife. I asked him on Thursday evening for a refund of my deposit, to which he says he'll call me later that evening and get my credit card information to process the refund. Of course, he never does. The following Tuesday, I call up the dealership to inquire about the status of my refund since I'm a bit nervous due to the first deposit mishap. I also know by now that I need to keep on top of Luis, because he is not a man of his word. He's unavailable, so I speak with Ron who takes down my credit card information and tells me that he will forward it to Luis. It's now Thursday, and I still hadn't heard anything. I call up Luis in the morning to inquire, and he tells me that he will speak with the accounting department and call me right back. As per usual, he never does. I call him back in the evening, and he gives me the runaround about how accounting only processes refunds once a week. Well, Luis, if you had put in for my refund last Thursday as you told me you would we wouldn't have this problem. In summary: I've had issues with deposits on two separate occasions, one of which is $2000 and still has not been resolved a week later. I also had the disgraceful issue with the spoiler. This, on top of the fact that I've had to chase down the sales manager far too many times. Luis is an incompetent, forgetful fool who obviously cannot handle the responsibility of running a sales department. If I did my job the way that he does his, I wouldn't have one. Ron is great, though. Wish he'd move to another dealer. More
by Peter Hanges
Employees Worked With
Ron Siegel, Luis Felipe
April 11, 2018
Chads the man !! Chad was the most welcoming car salesman I've had to pleasure to deal with. He was very friendly and very busy, that says something ! If you looking Chad was the most welcoming car salesman I've had to pleasure to deal with. He was very friendly and very busy, that says something ! If you looking to buy a Honda look for CHAD !!! More
by Guatex
Employees Worked With
Chad Sanders
April 06, 2018
Amazing! One of my great friends Luis Florencio was able to get me a great deal on my Honda Civic. Everything was so simple and not stressful like I imagined i One of my great friends Luis Florencio was able to get me a great deal on my Honda Civic. Everything was so simple and not stressful like I imagined it to be. Everyone go see him!!! More
by Abertino
Employees Worked With
Luis Felipe, Luis Florencio
April 06, 2018
Bought a new Honda accord 2018 What great hassle free experience at rt23 honda, my sales person Luis Florencio was great to deal with and gave me world class attention and got me a What great hassle free experience at rt23 honda, my sales person Luis Florencio was great to deal with and gave me world class attention and got me a good deal More
by Honda 2018
Employees Worked With
Luis Florencio
April 04, 2018
A Nice Experience He's nice and friendly,has a lot of patience to deal a custume like us.He helped us get a better deal.Two thumbs up.Thank you.We definitely recommend He's nice and friendly,has a lot of patience to deal a custume like us.He helped us get a better deal.Two thumbs up.Thank you.We definitely recommend to other customers. More
by Dante0
Employees Worked With
David Yoon
March 30, 2018
Love Dino and Honda 23 I have leased Honda's for 20 years now and my past couple have been with Dino R at Honda 23. Everyone at Honda 23 is very nice and professional. Dino I have leased Honda's for 20 years now and my past couple have been with Dino R at Honda 23. Everyone at Honda 23 is very nice and professional. Dino always treats us professionally and with respect. After dealing with Dino we leave with an exceptional car and a smile!! More
by jen63
Employees Worked With
Dino Riccio
March 30, 2018
Car of my Dreams I knew what I wanted & they helped me get it. Great car, service and people. Thank you so very much for your service Rt 23 Honda. I knew what I wanted & they helped me get it. Great car, service and people. Thank you so very much for your service Rt 23 Honda. More
by Nanette
Employees Worked With
Julian in Finance , Omid Faraji, Brian Girandola
March 28, 2018
Beyond Beware, Be Warned NO matter Service or Sales It doesn’t matter if Service or Sales. I was a LONG Time, Multi car buying, loyal consumer. Current owner, Kevin DiPiano, appears to be branding a neg It doesn’t matter if Service or Sales. I was a LONG Time, Multi car buying, loyal consumer. Current owner, Kevin DiPiano, appears to be branding a negative meaning to ‘customer care.’ Rt 23 Honda Bad behaviors are Many and Serious. It's a way of doing business. If you want to feel you can reliably trust the business if there is a problem, seek honor elsewhere!!! The new style looks like hide when there is a problem, aka Disengage, and Refuse to Be Accountable. For over 9 months, even with help and good will from American Honda Motors, I have tried to get Route 23 Honda to take functional action of good will. They Destroyed the Resale Value of my Car (in brief 4 transmissions inclusive of original...2 within a week of each other and reality not likely Trans was core problem); Misrepresented sale of extended warranty, did not enter my payment or its existence into their system; and then they sent me a service bill for payments already made and added on new service and service date that did not occur and they REFUSE to provide corrected statement even for American Honda Motors. Kevin DiPiano refuses to respond at all to months of many efforts. Honorable staff, knowledgeable and wanting to serve well, appear to be dismissed like clockwork after 3-4 months. Then they say because of how people were told to leave they have no records of their records ie. emails.. Mr DiPiano's staff at Wayne Mazda, also owned by him, act to attempt refusal of acceptance of hand delivered documents for Mr DiPiano once they are asked to Acknowledge Receipt. Route 23 Staff sent me to Mazda saying it is where Mr DiPiano is ‘found’. And driving there with a hand delivered document was after months of no response to ongoing other efforts. We all make mistakes. So a good business fixes a mistake on their bill, Right? An honorable business, with Many Grave Errors that end up impacting major areas at different times thru over 9 months of: driveability; resaleabilty; and misrepresented extended warranty, steps up with good will offers. Not so with Mr DiPiano's Route 23 Honda. At worst, an honorable business Responds when the customer does all their work and offers them a full menu of not greedy choices to resolve. Not so with Mr DiPiano's Route 23 Honda. (And my many options do not even include put me in a new car, because my ergonomic needs are best met by the structure of my current vehicle). Misrepresented Warranty: Another dealership discovered there was no record of my having an extended Honda Warranty. They sent me back to dealer of origin. During intensive search with me, a Rt 23 manager, since terminated, honorably discovered and advised neither warranty nor my payment monies were entered into Rt 23 Honda system as existing. Then we discovered it was not a Honda warranty I was sold (at time of my purchase mileage still was within Honda specs). Then I learned Rt 23 Honda sold a warranty they said was as asked for; and that was instead with a vendor that Refuses to even Use Honda parts among Many other things. Mr DiPiano refuses via silence to fix, accommodate, provide viable warranty, reimburse me... The Bill they REFUSE to correct or respond to with a corrected statement they also refuse to provide to American Honda Motors. After several calls AHM extracted a sideways statement that I don't have to pay. (as I understand it). So, if a business refuses to correct a bill and produce written correction to their written bill, it means functionally what appears to be in writing, on ‘the books’, is as if that business suffered 'losses'. I’m just one customer…hmmm I still aspire for Mr DiPiano to dig deep and invite his dignity, courage and courtesy, and accountability to surface. I still aspire for Mr DiPiano to choose good Will prevail as guide and his business’s way. I want to post a positive update here and in other places where my consumer rights advocacy will speak. Until then, Beyond Beware…Be Warned. In off chance, a 'Relationship Manager' is tempted to politely as if reply, please instead have Mr DiPiano surface himself or, as has also been requested, designate which management authority person he wants to reply to the options offered for good will resolution. Blessings to all who made it this far in your read! More
by titanium
Employees Worked With
repeat attempts for reply from Kevin DIpiano owner or his designee in his fluid staff group
March 27, 2018
Excellent from start too finished No one. On the staff let me felt pressured too buy they were all excellent from start too finished i would recommend anyone who wants too buy a honda No one. On the staff let me felt pressured too buy they were all excellent from start too finished i would recommend anyone who wants too buy a honda at this dealer More
by Cjohnson
Employees Worked With
Dino Riccio, Luis Felipe
