Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Route 23 Honda
Pompton Plains, NJ
2,713 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,713 reviews
March 11, 2019
Great buying experience! Got our HR-V from Nathan Mangali at Rt 23 Honda! He was very knowledgeable of the cars and helped us figure out what most fit our needs. We have had d Got our HR-V from Nathan Mangali at Rt 23 Honda! He was very knowledgeable of the cars and helped us figure out what most fit our needs. We have had different cars over the years from other dealers but nothing compares from our experience with Nate! He’s a top grade professional and someone you’d definitely want to look for when you are ready to purchase a car! More
by Bbulu
Employees Worked With
NATHAN MANGALI
March 08, 2019
3rd purchase - Highly satisfied Due to unforeseen circumstances, I had to purchase a 3rd vehicle in 3 years. Just as we had done for my 1st Pilot and my wife's Odyssey, we returned Due to unforeseen circumstances, I had to purchase a 3rd vehicle in 3 years. Just as we had done for my 1st Pilot and my wife's Odyssey, we returned to Route 23 Honda for our most recent purchase. David Yoon sold us all 3 cars. He could not be kinder, and more professional. Our experiences have always been great with Route 23 Honda, and especially with David. We hope we won't be purchasing another car anytime soon, but if we have to, we will certainly buy with David at Route 23 Honda. More
by baron99
Employees Worked With
David Yoon
March 07, 2019
The best dealership ever This is our third lease with Route 23. At this time we was working with Nathan Mangali. Nathan is highly graded professional, provided the best level This is our third lease with Route 23. At this time we was working with Nathan Mangali. Nathan is highly graded professional, provided the best level of service and assistance on all of the stages of the leasing process. Definitely, for the next lease, we will come to Route 23. More
by brayskiy
Employees Worked With
Nathan Mangali
March 06, 2019
GREAT JOB Albert S. and Route 23 Honda! This is my second lease with Route 23 Honda, and it's one of the Best decisions of my life. First, let me say that sales associate Albert Saez was AW This is my second lease with Route 23 Honda, and it's one of the Best decisions of my life. First, let me say that sales associate Albert Saez was AWESOME in his ability to make the whole car leasing process painless. From the very beginning, Albert walked me though the process effortlessly, from the initial paperwork all the way through explanation of the various new features of a 2019 Honda CR-V. This great sales associate was very patient during my test drive, and answered all my questions extremely well. Mr. Saez put me at ease about any concerns I may have had, such as available color, roominess of car, latest upgrades, etc. Albert did a Terrific job before the purchase of my lease right through my driving CR-V off the lot. He is a VERY knowledgeable sales associate who knows EVERYTHING about Honda cars inside and out. Albert is very friendly, and I had some great conversations with him throughout the whole car leasing process. I was given a very fair price quote, and even the financial process went smoothly - hats off not only to Albert, but also to Joanne the financial manager for very efficient work, some very good suggestions, and friendliness! In addition, even if I stop into Route 23 Honda now to make a purchase for my new Honda, such as floor liners, Albert will make an effort to see me to say "Hello!" and ask me how I'm doing as well as how the new car is running. Mr. Saez is a TOP professional, and I MOST HIGHLY recommend him for your next purchase or lease (not to take away from the other fine sales associates at Route 23 Honda...). I wish I could give this rating more than five stars, but being a retired teacher, I'll give Albert Saez and Route 23 Honda an A +! I agree with other reviewers that say working with Route 23 Honda (and of course Albert...) is a Great Experience!! Again, I MOST HIGHLY recommend Route 23 Honda and Albert Saez! - A Very Pleased (and Happy) Route 23 Honda Customer, John N. More
by JohnN
Employees Worked With
ALBERT SAEZ
February 28, 2019
Amazing Great, amazing and profesional service, sales representative was extremely professional, detailing. Friendly and funny. Explain every available option Great, amazing and profesional service, sales representative was extremely professional, detailing. Friendly and funny. Explain every available option to give me a better understanding for me to meet my needs More
by Anyee2
Employees Worked With
Rolando Rengel
February 27, 2019
Courteous Dave! This fellow David Yoon has been valuable to this grandfather . He sure had me with the courtesy I received from him . In so short a time he fitted me This fellow David Yoon has been valuable to this grandfather . He sure had me with the courtesy I received from him . In so short a time he fitted me into my brand new Honda Civic. More
by K2MDZ
Employees Worked With
David Yoon, Matt Groetsch
February 19, 2019
Great Experience David Yoon was courteous, knowledgeable and professional. He answered all of my questions and got me a great deal. David made the whole buying process David Yoon was courteous, knowledgeable and professional. He answered all of my questions and got me a great deal. David made the whole buying process comfortable and smooth. I recommend him to anybody who want buy a Honda. More
by sjnj
Employees Worked With
David Yoon
February 11, 2019
Outstanding customer service Sales consultant, David Yoon, was exceptional! I highly recommend David and Route 23 Honda. David was informative, professional and courteous. I didn Sales consultant, David Yoon, was exceptional! I highly recommend David and Route 23 Honda. David was informative, professional and courteous. I didn't feel pressured, rushed or ignored. He welcomed all of my questions, respected my need to consider my options, and even gave me a ride to the dealership the following week so I could close the deal! He is a true professional who is vested in his work and potential clients. More
by Cmendozanj
Employees Worked With
David Yoon
February 09, 2019
Incompetent service department We dropped off our Honda Accord on a Monday to diagnose a check engine light (CEL) that's been on due to the car running too rich (too much fuel/not e We dropped off our Honda Accord on a Monday to diagnose a check engine light (CEL) that's been on due to the car running too rich (too much fuel/not enough air). The car needed to pass inspection, so it was crucial for us to get the issue diagnosed and then repaired right away. For background, I own a copy of my car's Honda Service Manual and have already replaced the most common parts that may cause that CEL (MAF sensor, O2 Sensors, dirty air filter, fuel injectors, etc). I had a good amount of experience with the issue beforehand, but figured taking it to a "professional" dealership with good reviews was the best option at this point. I was wrong. This review is pretty long so bear with me. Our service advisor was Connor and our tech was Justin. On Tuesday, Connor calls us and says that the "master air flow sensor" needed to be replaced. That part doesn't exist, so I asked if he meant the "mass air flow sensor" instead? I politely explained to him that we already replaced the MAF sensor TWO times (with Honda parts) and that the tech was wrong. The lazy tech probably only recommended that because replacing that sensor takes a total 2 minutes of work. Connor explained that when they swapped in a new sensor, the car wasn't running rich and was back to normal. That sounded like complete lies, so I asked to have a before and after readout of the fuel trim as proof (that only takes a few minutes to do). I also asked for them to explain exactly what was diagnosed that led to that conclusion. After calling me back, Connor provided neither and instead said he would warranty the sensor for free (after I provided the receipt). I explained to him that replacing the sensor wouldn't fix the issue, but I figured that was fair of him and I might be wrong. We left the car another day and the sensor was ordered to arrive tomorrow. On Wednesday, the sensor was installed and we were told "the car feels fine" after a road test. Since I didn't get that before and after readout, I suspected the light would come back on. Another advisor I spoke to said that I was being "too technical", even though this is pretty basic stuff that a Google search could explain. We pick up the car, pay the $144 (sales tax + an extra $5 in fees), and walk away. When I looked at the service report, it says that they were diagnosing a "lean" condition when the car had a "rich" condition. Although that may not seem like a big deal, those are two completely different issues - it just goes to show how clueless the advisors are. According to Connor, that's what his "manager" wrote. But whatever, I figured the problem was solved and that was that. Literally 2 minutes later while driving, the light comes back on. At this point, I was considering just walking away and never going back to them again, but I paid money for this. I drove back and dropped off the car again. On Thursday, Connor reached out and told me that further diagnosis was being done with a more experienced tech working on the car. Connor apologizes and says that a more experienced tech should've been working on the car from the start. By now, I asked multiple times for a list of what exactly was diagnosed on the car. For four days straight, they still couldn't provide that and couldn't figure out what was wrong with the car. They wanted another day with the car to further troubleshoot, but I wanted them as far away from the car as possible at this point. I had no faith in them and I didn't want to risk any damage to the car. After some resistance on Connor's part, I get understandably angry and tell him that I'm picking up the car that night and that wasn't up for negotiation. This is where I was truly blown away by this service department: Connor calls me back and says that the tech BROKE two vacuum hoses in the car, which explains why they were hesitant to return the car that day. I bet the only reason I was even told that was because I was going to pick up the car that night, if I left it another day he wouldn't have said anything and it would've slipped right under the radar. On Friday, they replace the hoses and do no further diagnosis. Connor's excuse was that since I wanted the car back, they couldn't diagnose it further, even though I wasn't picking up the car until after 7 PM. He also said that the light was an "intermittent issue", which made it harder to diagnose. The light has been consistently on for over a year, and if it ever turned off, it would turn back on after a few hours. I also finally get a response for what was diagnosed: "The sensor was replaced, the fuel pressure was normal, and the other troubleshooting steps in the service manual for that check engine light were done". Are you serious? It took FIVE days for that? In total, we didn't have our car for FIVE days, we had coolant hoses broken by negligence, and paid $144 for nothing. During this entire process, I asked to speak to a manager maybe five times. The excuses/lies I got each time were: "He's in the service bay with your car", "He just stepped away", or "He's in another dealership, he owns multiple dealerships". If I was able to resolve this issue with a manager, I wouldn't have to waste my time writing this in the first place. The amount of lies and dishonesty from this place have been ridiculous. Stay far away, this service department is the worst. More
by OneHappyCustomer
Employees Worked With
Justin, Connor Ege
February 07, 2019
2019 CRV I have always leased a car from Honda, this time we wanted to purchase one. David Yoou, was so caring, helpful and with all the high tech stuff he wa I have always leased a car from Honda, this time we wanted to purchase one. David Yoou, was so caring, helpful and with all the high tech stuff he was patient with me. Answered all my questions he was extremely helpful all around. He made the process very smooth. More
by debnj0
Employees Worked With
Julian and Matt, David Yoon
