Route 23 Honda
Pompton Plains, NJ
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Customer service We purchased two vehicles on the same day. One was A used Jeep the other was a certified pre-own accord sport. They gave us a 30 day temporary reg We purchased two vehicles on the same day. One was A used Jeep the other was a certified pre-own accord sport. They gave us a 30 day temporary registration which I still have not received on the used vehicle and my temporary expires in 4 days. I have been calling that department for the past 5 days and keep getting told they would look into it and get back to me. Well no one ever got back to me Which is why I have had to call for five days in a row and tomorrow will be the sixth day. You would think since we purchased two vehicles on the same day spending close to $40,000 ,they would try a little harder to please their customer. I just hope my registration and plates come in and they get them to me before the temporary expires. Also heads up to anyone buying a new or used car, they try to charge you for window etching refuse to pay!!! Its their job to make you think you have to pay for it but you do not!! if the etching has already been done on the vehicle or if you are buying new and it has already been done on the new vehicle you also do not have to pay because you did not request it !!!! I do have to say the guy who did all of our paperwork was absolutely wonderful!!! I wish I could remember his name. As far as them returning phone calls, dont hold your breath!!! More
Great experience Very professional and helpful staff. Made my car shopping experience enjoyable and easy. Very knowledgeable sales representative, was able to explain Very professional and helpful staff. Made my car shopping experience enjoyable and easy. Very knowledgeable sales representative, was able to explain everything I needed to know about the car I bought More
New car lease Dino was my salesman and because of my experience with him I’m sure I’ll be back again he was very thorough and knowledgeable Dino was my salesman and because of my experience with him I’m sure I’ll be back again he was very thorough and knowledgeable More
Best customer service I highly recommend Beli for anyone looking for a car. Honda or otherwise. He went above and beyond, very patient, and never once pressured me into mak I highly recommend Beli for anyone looking for a car. Honda or otherwise. He went above and beyond, very patient, and never once pressured me into making any decisions (which has not been the case at any other dealerships) and genuinely tried to help me get the car I wanted. Beli and route 23 Honda for all your car needs. 5 stars More
Purchase of my 2019 Odyssey I was pleased with purchasing my vehicle with Route 23 Honda. David Yoon made my buying process easy and stress free. I would recommend buying your ve I was pleased with purchasing my vehicle with Route 23 Honda. David Yoon made my buying process easy and stress free. I would recommend buying your vehicle here. More
AMAZING Dealing with DINO ! I reached out to Dino yesterday because I was approaching the mileage limit on my lease and wondered if I could get into a new lease. I have leased my I reached out to Dino yesterday because I was approaching the mileage limit on my lease and wondered if I could get into a new lease. I have leased my last 5 Ridgeline Pick Up trucks with Dino at this dealership. Well I am already in Ridgeline # 6 ! Smooth transaction because I can really trust Dino. The dealership gets better every time I go there. Today I had a choice of 21 trucks and I ended up with the one I had seen on their website. I do all my service here as well and they are Great. Check them out you won't be disappointed ! Thanks Dino ! More
Great Customer Experience The team provided friendly and attentive customer service. Diana Melnikova and the managers worked to give me a good deal on my new Honda CR-V lease. The team provided friendly and attentive customer service. Diana Melnikova and the managers worked to give me a good deal on my new Honda CR-V lease. I look forward to working with them again. Thanks! Anita More
Excellent excellent, I feel very satisfied with the attention I received from Rolando Rengel, a great willingness to help, I will definitely buy again with him. excellent, I feel very satisfied with the attention I received from Rolando Rengel, a great willingness to help, I will definitely buy again with him. More
Dishonest Thieves. Do not give this dealer a deposit! Dealer promised complete refund of $2500 deposit due to failure to deliver 2019 Honda Civis Si Sedan on the agreed date as promised . Needed the car b Dealer promised complete refund of $2500 deposit due to failure to deliver 2019 Honda Civis Si Sedan on the agreed date as promised . Needed the car by that date as I was returning a leased vehicle to a different dealer on same day. I made it completely clear that I was only willing to make this deal if they could promise delivery by that date. When dealer informed that they did not have a vehicle for me, I canceled the sale. Finance manager, Kevin Penedo and Sales consultant, Diana Melnikova both confirmed they would give a complete refund. Dealer processed the credit card charge, never refunded the money. Had to dispute in process with credit car vendor. Dealer clearly lied to me twice. When they promissed delivery date and when they promised a refund. It should be noted that I went to a different dealership the next day and leased a the same vehicle for $60 less a month, a savings of $1800 over the course of 36 payments. If you want to be robbed purchase your next vehicle at Rt 23 Honda in Pompton Plains More
Great Experience It was a great pleasure to work with David Yoon Got us exactly what we needed wasn’t pushy great guy to work with Thanks again It was a great pleasure to work with David Yoon Got us exactly what we needed wasn’t pushy great guy to work with Thanks again More