Route 23 Honda

Perhaps the most pleasant car buying experience in the tri-state area. Communicated with several dozen dealers by email, most of which replied and said to call or come in for a test drive. Thanks but no tri-state area. Communicated with several dozen dealers by email, most of which replied and said to call or come in for a test drive. Thanks but no thanks, if you won't answer my questions by email, then you don't deserve my business. The only dealer who took the time and promptly responded to all of my inquiries was Route 23 Honda. They even gave me the best price on the new accord, while others quoted me ridiculous numbers. After all said and done, I came in to Route 23, and the process couldn't have been simpler. They took care of all the paperwork, didn't try to get me into any warranties or extra options on the car, called my insurance for me to add the new car to the policy, went over all the contracts and numbers, explained what was what, and lowe and behold, I was given the keys to my car. Simple as 1, 2, 3. This dealer is highly recommended. More

I shopped around and it was the friendliness and open honesty of the sales staff that won me over! honesty of the sales staff that won me over! More

My tape player broke on my 2005 Pilot. I have been at Rt23 almost every other day for the past week. They keep saying it is fixed and I keep having to proove it has not. I had to take time off from work Rt23 almost every other day for the past week. They keep saying it is fixed and I keep having to proove it has not. I had to take time off from work to come in and show them that the problem is still there. The courtesy car was given to me with no gas I filled the tank cause it was going to take them a week to fix my Pilot. When I asked to be reinburst Camarad told me to go syphon out the gas because Honda will not give me any money for that. Tony the sales manager tried to throw a free oil change at my frustration and ended up frustrating me even more when after my Pilot was still not fixed he wouldnt give me the courtesy car back! Result my car is still not fixed. Ive wasted 2 weeks of my life doing their job. And no one at Service has any customer skills. I wrote a letter to the General Manager and I am going to let everyone be aware of whats going on at Route 23 Honda. Service used to be great and now it is a joke. What happened??? Rene Hasprunar 144-R7 Diamond Bridge Ave Hawthorne, NJ 07506 More