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Route 23 Honda

Pompton Plains, NJ

4.8
2,711 Reviews

700 Route 23 North

Pompton Plains, NJ

07444

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Showing 2,711 reviews

November 01, 2010

I went in for a few minor things (including an oil change). The issues were taken care of quickly and professionally. I dealt with a few people while I was there, though primarily Rich and Amanda (I b More

by NJ Honda driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich D. and Amanda
October 02, 2010

Even though you have something in writing from this dealer they do not honor it. Though I made a deal which included an accessory and it stated in the email that it was included. When I showed up at More

by 54hillcrest
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kimberly Craven
April 28, 2010

I just leased a Honda Odyssey at Route 23 Honda. I highly recommend this dealership and the sales person with whom I worked, Anthony Butler. Perhaps one's experience at these dealerships is heavily d More

by kidlkcf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Butler
March 01, 2010

I brought my 1991 CRX SI from Dino in '91 (and kept it for 14 years and put 217,000 miles on it) and in 2005 I brought my Civic SI hatchback from Dino. Very rare to find a salesmen to stay at one dealersh More

by Diverkja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino Riccio (Sales) Brad (Service), Dino Riccio
September 05, 2009

I will always bring my Pilot to Honda for servicing! Poppy is so helpful in explaining everything to me and most importantly she understands the financial aspect of having my car serviced. I can talk to More

by magslarkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Poppy and Maria
August 15, 2009

In short: The salesperson provided figures on an Accord which the general manager refused to honor by offering a higher monthly payment, and claiming it was due to some vague calculations which he refused More

by Croosader1
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Ed Whiteman, Mike Hadley
August 14, 2009

I purchased what I thought was a Certified used vehicle, but what I discovered after my purchase is that they never gave me the completed Certified used vehicle check list because they NEVER DID IT and trie More

by godzukihop
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob Winters & the GM
Aug 29, 2009 -

godzukihop responded

Just got back from the dealer, 360 mile round trip. Not sure if it was my contacting Honda America, NJ DMV or Dealerrator but they seemed to have changed their mind in trying to make me a happy customer. They gave me matching tires, 3 keys and changed the tranny fluid (which should have been done before I purchased the car). I am glad that the situation was taken care of although it cost me my entire saturday. Now the only thing left is to try and get it registered. For some reason they were not able to get my van registered in DE. I called constantly up until 3 days prior to my temp expiring. The business manager Sunny (what a JOKE) never returned any of my calls concerning my vehicle not getting registered. He tried to tell me that it was out of his hands and that I was attempting to put him in the middle. Is this guy CRAZY or what? Does he not know what his job is? After repeated calls to Rob Winters, the best they could come up with is sending me the paper work and refund the DMV money and let me do it. The funny thing is I requested that they let me do that in the begining, but Sunny said no sorry we are not allowed. Once I get it registed it will be a relief. Deep down inside I really want to thank Rob Winters for his help, but part of me says this all should have been done already. Either way thank you Rob.

July 06, 2009

Always a friendly place to have work done. Good atmosphere and people. Everything was explained both before and after the work was done. The lounge with available computers (four) and complementary More

by howieb38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave, I think.
June 29, 2009

My experience with this dealer starts before I even drive into the receiving area - it starts with a very cordial and professional phone call to see, based on my mileage and age of the car, what the recommen More

by Zorrolover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Harvey
June 20, 2009

I HAD A WONDERFUL EXPERIENCE DEALING WITH RTE.23 HONDA. THEIR PROFESSIONALISM WAS OUTSTANDING! EVERYONE WAS SO FRIENDLY, HELPFUL, EDUCATED IN THEIR EXPERTISE, AND EASY GOING. NO ONE RUSHED YOU TO MAKE A HA More

by november
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE HADLEY, SUNNY CHAN, AND CHRISTINE, Sunny Chan