Route 23 Honda

We have bought 4 Hondas from this dealership and have always been treated professionally, obtained good pricing and excellent service. The sales teams over the years have been very professional. Likewi always been treated professionally, obtained good pricing and excellent service. The sales teams over the years have been very professional. Likewise the service team is highly professional and does great work. They seem to believe in the ethos of "doing it right the first time." The minor problems we might have had over the years are quickly addressed. Excellent customer service on the sales and service fronts are the forte of this dealership. More

I brought my 09 Accord in because the remote keys were not working. Steve was very friendly and helpful. He explained the problem in layman's terms and scheduled me for the replacement, and new wiper blad not working. Steve was very friendly and helpful. He explained the problem in layman's terms and scheduled me for the replacement, and new wiper blades. I called to move the appointment up to today, and he remembered me right away and had me come right in. He and everyone there was very polite and courteous. I also spoke with Dino about getting out of my lease early and into a newer Honda. He took time out to explain my options and gave me helpful feedback. More

My review on our salesperson, David Dhaniram, would be an understatement! David was very professional, listened to our needs and BUDGET, courteous, friendly and just aggressive enough for us not to walk away understatement! David was very professional, listened to our needs and BUDGET, courteous, friendly and just aggressive enough for us not to walk away. We have dealt with other (overly aggressive, arrogant) salespersons in the past and none is comparable to David's (very) customer-oriented mind set. They should have more David Dhanirams in all dealerships. In addition, we do want to mention also a great experience with Carlos (Manager) who just greeted us with a great smile and personality. He continued to ensure that we were okay while negotiating. Victor and Anthony who were also pleasant in "sealing the deal". Last but definitely not least, Wilson (Financing). He was also professional and listened to our budget and was very understanding. We would also like to mention that normally once a customer purchases a car, we no longer hear from the people who help us getting the car and we are considered yesterday's newspaper and that everyone goes about "hooking in" new customers. Not at this Honda dealership, we were pleasantly surprised to see that we were still receiving emails from David asking us if we were satisfied with our purchase. We returned to Honda to pick up our plates and Wilson still offered impeccable customer service to us. The cashier was pleasant and apologetic because we had to wait for five minutes for a tech to install our plates. Not to mention, Carlos who once again brightened our day with his smile and great personality and conversation about Spanish food. We could see why your dealership is a success because you've hired the right type of people to best represent your company. Everyone is a team player who's goal is to make a customer feel relaxed, very welcomed and make a customer very satisfied to purchase a car there or just content to have been there. Thank you to all the employees whom we dealt with. If we could give a "10" rating (especially) to David, we would have!!! Hopefully, your Service Department will be a pleasant experience, as well, when we get to that point. Thank you, again. Joseph and Franchesca Musse II More

I went in for a few minor things (including an oil change). The issues were taken care of quickly and professionally. I dealt with a few people while I was there, though primarily Rich and Amanda (I b change). The issues were taken care of quickly and professionally. I dealt with a few people while I was there, though primarily Rich and Amanda (I believe that was her name). They were friendly, and were a pleasure to deal with. More

Even though you have something in writing from this dealer they do not honor it. Though I made a deal which included an accessory and it stated in the email that it was included. When I showed up at dealer they do not honor it. Though I made a deal which included an accessory and it stated in the email that it was included. When I showed up at the dealer they told me I misunderstood and that it would be an extra. I left immediately knowing that there would be more surprises. More

I just leased a Honda Odyssey at Route 23 Honda. I highly recommend this dealership and the sales person with whom I worked, Anthony Butler. Perhaps one's experience at these dealerships is heavily d highly recommend this dealership and the sales person with whom I worked, Anthony Butler. Perhaps one's experience at these dealerships is heavily dependent upon the sales person, in which case I may have been very lucky. Anthony was very straight forward with me from the beginning. I requested a quote via email and he provided very detailed information and answered all my questions. I felt they were very fair with their pricing as well. I did comparison shop, and they were extremely competitive. The actual transaction went smoothly, with no funny business. He stuck to the quote he provided via email. As far as the dealership itself, I really liked the atmosphere. It is VERY family friendly. It was helpful with 3 young children in tow. They have a playroom with a TV and some gadgets. Also, it was very clean. Overall I had a good feeling about the place. We are very happy with our purchase. More

I brought my 1991 CRX SI from Dino in '91 (and kept it for 14 years and put 217,000 miles on it) and in 2005 I brought my Civic SI hatchback from Dino. Very rare to find a salesmen to stay at one dealersh for 14 years and put 217,000 miles on it) and in 2005 I brought my Civic SI hatchback from Dino. Very rare to find a salesmen to stay at one dealership so long. He is always very pleasant when I come in, and always remembers my first name when he greets me. I have brought both my Hondas here for all servicing. Brad in Service is also always very pleasant and remembers my first name when I came in for any service. Most dealerships forget who you are when you drive off the lot. I highly recommend Route 23 Honda for purchase and service of your cars. Kenny More

I will always bring my Pilot to Honda for servicing! Poppy is so helpful in explaining everything to me and most importantly she understands the financial aspect of having my car serviced. I can talk to Poppy is so helpful in explaining everything to me and most importantly she understands the financial aspect of having my car serviced. I can talk to her about just buying the parts and having my husband do some of the work or about having to delay some of the work until a later time. She never makes me feel bad for not being able to perform all of the recommended services. She is wonderful and understanding!! Thank you, Poppy! Maria who works as the cashier is a positive thinking, inspirational, "pay-it-forward" kind of woman. In addition to being very competent at her job, she goes the extra step and adds caring with everything she does! Thank you, Maria! More

In short: The salesperson provided figures on an Accord which the general manager refused to honor by offering a higher monthly payment, and claiming it was due to some vague calculations which he refused which the general manager refused to honor by offering a higher monthly payment, and claiming it was due to some vague calculations which he refused to explain. Via e-mail, the salesperson quoted numbers (MSRP, adjusted cap, residual and money factor). I calculated a monthly payment by putting these figures through the standard leasing formula. Meanwhile, the general manager quoted me a monthly payment, which was more than $25 higher than the figures quoted by the salesperson came to. I asked the general manager to clarify how his quote was derived from the salesperson's numbers. His responses were evasive and misdirecting. He somehow was only able to explain if I were to come in (I live two hours from the dealership). He refused to honor the salesperson's figures. He pressured me by claiming that he had only 7 Accord EX-Ls left, when in fact the dealership's online inventory and another source showed over 20. I advised him that I could not continue the deal, since it was apparent he wasn't negotiating in good faith. My advice: --avoid this dealership --research the lease process and the dealer (there are numerous resources online) --communicate via e-mail, or insist on written communication so you have documentation --check even what seems like a great deal More