Route 23 Honda

In short: The salesperson provided figures on an Accord which the general manager refused to honor by offering a higher monthly payment, and claiming it was due to some vague calculations which he refused which the general manager refused to honor by offering a higher monthly payment, and claiming it was due to some vague calculations which he refused to explain. Via e-mail, the salesperson quoted numbers (MSRP, adjusted cap, residual and money factor). I calculated a monthly payment by putting these figures through the standard leasing formula. Meanwhile, the general manager quoted me a monthly payment, which was more than $25 higher than the figures quoted by the salesperson came to. I asked the general manager to clarify how his quote was derived from the salesperson's numbers. His responses were evasive and misdirecting. He somehow was only able to explain if I were to come in (I live two hours from the dealership). He refused to honor the salesperson's figures. He pressured me by claiming that he had only 7 Accord EX-Ls left, when in fact the dealership's online inventory and another source showed over 20. I advised him that I could not continue the deal, since it was apparent he wasn't negotiating in good faith. My advice: --avoid this dealership --research the lease process and the dealer (there are numerous resources online) --communicate via e-mail, or insist on written communication so you have documentation --check even what seems like a great deal More

Always a friendly place to have work done. Good atmosphere and people. Everything was explained both before and after the work was done. The lounge with available computers (four) and complementary atmosphere and people. Everything was explained both before and after the work was done. The lounge with available computers (four) and complementary coffee are an added bonus. WiFi is offered if you want to use your own computer while you wait. More

My experience with this dealer starts before I even drive into the receiving area - it starts with a very cordial and professional phone call to see, based on my mileage and age of the car, what the recommen into the receiving area - it starts with a very cordial and professional phone call to see, based on my mileage and age of the car, what the recommended service is above and beyond an oil change. This time it was suggested that the tires be rotated. I was still able to take advantage of the Express Service, which allowed me to arrive at my leisure. I am always greeted pleasantly and always serviced quickly. I have always found the waiting area comfortable and very clean. I bought my first car here in 1995 and my second one in 2005, so for 15 years I have bought and serviced both cars exclusively at Route 23 Honda. I have referred people to this dealership and they, too, are very happy. If they continue this way, I'll be buying and servicing my next car here, too. More

I HAD A WONDERFUL EXPERIENCE DEALING WITH RTE.23 HONDA. THEIR PROFESSIONALISM WAS OUTSTANDING! EVERYONE WAS SO FRIENDLY, HELPFUL, EDUCATED IN THEIR EXPERTISE, AND EASY GOING. NO ONE RUSHED YOU TO MAKE A HA THEIR PROFESSIONALISM WAS OUTSTANDING! EVERYONE WAS SO FRIENDLY, HELPFUL, EDUCATED IN THEIR EXPERTISE, AND EASY GOING. NO ONE RUSHED YOU TO MAKE A HASTY DECISION ABOUT BUYING A VEHICLE. THEY ANSWERED ALL OF MY QUESTIONS. I WOULD RECOMMEND HIGHLY ANYONE PURCHASING A CAR FROM HTIS DEALERSHIP! CINDY L. EASTMAN More

It took me a week and a half to contact someone to make appointment for tires. The price jumped @ $35 a tire since I last bought them. I dropped off the car and they had a loaner so I didn't have to wait appointment for tires. The price jumped @ $35 a tire since I last bought them. I dropped off the car and they had a loaner so I didn't have to wait and said it would take a couple of hours, after a couple of hours I went back and they hadn't even started on my car yet. They said it would be a couple more hours and I left again and received a phone call saying it was taking longer than expected and I could keep loaner over night and the serviceman would be in @ 7:30 and finish the alignment because the power kept going out from the storm. I received a phone call at @ 9:30 saying car is ready. I left work again to pick up my car and as I drove away I noticed the seat was damp. The dampness after a little while was wet. When I got out the whole back of my pants was wet. I checked the floor and mats are wet, underneath the mats the floor is soaked. I did not go for the car wash because I didn't have time to wait more since they didn't ask me until I was there to pick it up. It seems they must have left a window open during the storm and my car was soaked and then kept it overnight to cover it up. It would have been nice to know so I wouldn't have to go to work and visit clients with the whole back of my pants wet or I could have kept loaner til they fixed the problem. A little honesty would have been nice. All this for just getting new tires and making the mistake of going to the dealer for them. $773.14 later and it could cost me more to replace mats and clean up mold. More

Brian Murphy was very helpful in making my appointment and taking care of me when I brought my car in. Since it was going to take a while, I was provided a loaner. When I returned, brian was off. I pulled and taking care of me when I brought my car in. Since it was going to take a while, I was provided a loaner. When I returned, brian was off. I pulled the loaner in to the service bay and waited in the car as the sign instructs. I waited looking over through the service area class and several service writiers seem to ignore me. I waited and saw two then three mingle around one service desk. After about 5 minutes I got out of the car and carrying my shoulder book case (I am a teacher) enter the service area. One person was discussing with the other about their work schedule using a calender on the wall. I stood there and waited, finally one of the two, a person with a long beard, came over and asked if he could help. I told him I was picking up my car and returning a loaner. He wanted to know if I had "gassed it up." I didn't understand him so I ask what he said, "did you fill up the car?" I said yes. He found my invoice, but did not go over all the charges, although I knew what it would cost. I was already told that they did not have any wiper refills in stock, but it was not explained to me why they did not wash the car. The labor charges are way to high for "checking" things and filling fluids. And why am I charged for "shop supplies?" I also don't know what an "element" is as part of my oil change service which cost 28.18. It cost 40 to put in a cabin air filter which cost 30? Around 4:00 to 6:00 pm the service stinks, except for Mr. Murphy. People are looking to go home or take a break and I getr the feeling I was being ignored. More

My experience with the service dept this past time has been much better. I was greeted properly and work was performed in time frame committed allowing me to get out the door. Earlier when the car had been much better. I was greeted properly and work was performed in time frame committed allowing me to get out the door. Earlier when the car had been serviced, I had experienced several issues and had actually begun to take my Honda to my old Acura dealership, to be serviced. I am hopeful that my most recent experience will be that in the future. It appears that the service team seems to be stable. More

had a noise, i will call it a whine or humm when i went over 40 miles an hour. had car at the honda dealer that i bought it from and they told me that i was doing brake slids in the parking lot and caused over 40 miles an hour. had car at the honda dealer that i bought it from and they told me that i was doing brake slids in the parking lot and caused flat spots on rear tires, and it would cost $587 to fix. that was crazy, i then brought my car to route 23 honda and they spent the time and took the extra effort to diagnose that the car indeed had a bad wheel bearing and i wasn't crazy. the service department was very kind and extremely helpful in every way. thanks again More

I was having problems with my air conditioning and called up the service department to make an appointment to have it looked at. They were extremely friendly on the phone and made me an appointment that fit up the service department to make an appointment to have it looked at. They were extremely friendly on the phone and made me an appointment that fit my schedule and offered a loaner car. When I arrived at the dealership and pulled into the service drive (which is covered and was perfect because it was pouring out!)someone came right out to greet me. They took my information had my loaner car ready to go and I was in and out in a flash! When I returned to pick up my car, again i was greeted in the service drive and taken care of quickly. The service advisor Mark even offered to bring my car around for me since it was pouring rain outside. This is the best service department I have ever been to and will continue to always service my car at Route 23 Honda! Thanks! More