
Route 23 Honda
Pompton Plains, NJ
Filter Reviews by Keyword
By Type
Showing 2,714 reviews
This is a very special dealership. They are genuinely This is a very special dealership. They are genuinely friendly and very pleasant. I look forward to going to Route 23 Honda. They are also very c This is a very special dealership. They are genuinely friendly and very pleasant. I look forward to going to Route 23 Honda. They are also very competent. More
I had spent weeks looking online for a late model Accord, and had a specific budget in mind. I knew I wanted a Honda Certified Used vehicle, and had a budget in mind. I saw online that there were a few cars and had a specific budget in mind. I knew I wanted a Honda Certified Used vehicle, and had a budget in mind. I saw online that there were a few cars meeting my needs at several of the local area dealerships, but noticed the one at Route 23 Honda had the least miles and was the newest model year. I decided that since I live close by, to swing by the dealership to see the car in person. When I was looking at the car parked outside of the dealership, Rolando approached me and introduced himself. He was friendly, and listened well to what I was looking for in my car purchase. Since I was interested in the particular car, he quickly offered a test drive which I obliged. After the test drive, we worked out the numbers, which there were no surprises and everything was very clearly laid out. Rolando's friendly, positive attitude made the process pleasant and as enjoyable as purchasing a car can be. Even though it was the Saturday evening before Christmas, Rolando was able to schedule delivery of my vehicle on Monday. The actual delivery of the vehicle was very smooth, the financing beat what my local bank was able to provide, and I was done with the whole process in about an hour. I highly recommend Rolando and Route 23 Honda if you are in the market for a Honda Certified Used Car. More
Alton was super helpful and friendly. Helped me get a GREAT deal! Only issue with the whole process was that if you don't lease with Honda again there is a 350 fee!!! We were not told this until the last GREAT deal! Only issue with the whole process was that if you don't lease with Honda again there is a 350 fee!!! We were not told this until the last minute when the car was already prepped and everything was set. I like Honda so if we were told this earlier, I would have still bought the car and released a Honda at the end but it just felt deceiving not to know until the final moment. This place is sooo much better than Garden State Honda were I leased my last Honda. More
Before I went to Route 23 Honda I spoke to Dino Riccio over the phone about what I was looking for, and was extremely impressed with his professionalism and responsiveness. If he said he was going to sen over the phone about what I was looking for, and was extremely impressed with his professionalism and responsiveness. If he said he was going to send an e-mail or return my call, he did. After checking his glowing reviews on this site, I came in the next day and left with a 2014 Accord Sedan LX. Dino lived up to his well-deserved reputation. He was extremely professional, trustworthy, patient, perhaps most importantly when you are nervous first time new-car-buyer, knowledgeable but not pushy. I would certainly recommend Dino and Route 23 Honda to anyone buying a Honda. More
Overall the experience at Route 23 Honda was very good. They came through and met a competitive offer and did not play any last minute games which was refreshing as I don't have the time or patience for a They came through and met a competitive offer and did not play any last minute games which was refreshing as I don't have the time or patience for a bunch of nonsense. They also delivered on the agreed upon date the model trim and colors we chose so once again no complaints. The car was exactly what we agreed to and the pickup process was efficient. The two small issues we had with the new CRV (tire pressure sensor light and some protective adhesive residue on the driver door) were resolved promptly. My only complaint and this applies towards Honda Financing is that if you do a pre-approval first when financing a vehicle you are going to end up with two hard credit card pulls on your report. I would recommend Ron Wood Jr as he did come through for us during the same and was there after the sale also, More
I just got the 2013 Civic and LOVE IT! The dealership was unbelievably helpful and provided a great experience. If you want a great deal see Steve Mains! unbelievably helpful and provided a great experience. If you want a great deal see Steve Mains! More
What's Good: Speed, hours, availability of loaner cars. Staff is well trained in customer service, though some are less pleasant than others. What's Not: Every time I pull the car in, before I ha cars. Staff is well trained in customer service, though some are less pleasant than others. What's Not: Every time I pull the car in, before I have even dropped it off, the person writing up the service request attempts to sell me on a laundry list other services they "recommend" be performed. Never mind they haven't even looked at the car, these often add up to hundreds of dollars. I contacted Honda Corporation and read the list of services, asking if they were necessary. The answer, "no". I am certain many people who rely on a service center to tell them what their car needs end up paying for what I would call "Unnecessary Surgery" in the auto world. I also know this particular dealer is not alone in this practice, as the quick-lube place near me does the same thing. You go in for a $20 oil change and they want to sell you $400 worth of other things your car "needs". At best it's annoying. At worst it's confusing and costly. That aside, I still take my car there, mostly because it's new and under warranty. More
This was the best car buying experience ever, could not be more happy with price and service i received, Tony went above and beyond to meet all my needs, i would recommend Tony and this Dealership to all m be more happy with price and service i received, Tony went above and beyond to meet all my needs, i would recommend Tony and this Dealership to all my friends and family. Their customer service just blew my mind. it was a seamless transaction. Thank you TONY & RT 23 Honda, you have earned an life long customer. More
We usually hate the hassle of leasing a car with the back and forth of agreeing on the deal, but Alton Brown made this transaction easy and actually pleasurable. and forth of agreeing on the deal, but Alton Brown made this transaction easy and actually pleasurable. More
I've been with this dealership for over 15 years and have always been treated well by all personnel. This is the first car that I'm buying rather than leasing! The Honda Accord is as fine a vehicle as a have always been treated well by all personnel. This is the first car that I'm buying rather than leasing! The Honda Accord is as fine a vehicle as anyone could want. It's beautifully appointed with the latest safety features. I will continue to be serviced at Route 23 Honda for as long as I'm driving. Their service dept. is second to none!! Courteous, efficient and always helpful in every respect. You couldn't find a better run dealership! I rate them 5 stars in every department!!! More