Route 23 Honda

Patricknj973, you were sooo not wrong. I too brought my car in for a recall and decided to have my car detailed while it was there. The service was excellent. I was so happy with the detailing results, I car in for a recall and decided to have my car detailed while it was there. The service was excellent. I was so happy with the detailing results, I called later that week to get my other Honda detailed. I was told that after my service earlier that week, a $19.95 charge for a loaner car was instituted. I agreed to the charge and scheduled the service. Both of my appointments were scheduled for Fridays. I assumed I would be picking up my car on Saturday morning, since the earlier service call was completed on a Saturday. Shortly after returning home, I got a call telling me that my car would not be detailed until Monday. I was astounded that having known about this appointment for weeks they didn’t reschedule my appointment. I inquired about the loaner car charge and they informed me that they had every intention of charging me for each of the days they were in possession of the car. After hearing my response, they agreed on a single charge of $19.95 for the day they serviced the car. As with the last service call, the detailing was excellent. When I paid the bill, I saw the notation for charging the bill for the loaner car. The actual bill did not contain an additional charge. After all of this they should have charged the bill for the $19.95. They lost a customer solely on Customer Service. 18 years and 5 cars later. Shame on the Honda Corporation for allowing this dealership to represent your brand. More

Nothing but a bunch of CROOKS!!! Manager negotiated with me on price, we settled on a price and shook hands. When it came to signing the documents, something didn't feel right, I asked to look at the paper me on price, we settled on a price and shook hands. When it came to signing the documents, something didn't feel right, I asked to look at the paperwork detailing all the numbers, (which the finance guy didn't even print out), he showed me on his cpu...and they added $60 more to my monthly payments. When I insisted on speaking to the manager again, this man lied to my face and said our original price that we agreed upon was conditional and that it was based on me putting an additional $2500 down, which was NEVER mentioned nor discussed. If I didn't catch the switch I would of found out on my first payment that they fudged the numbers....STAY AWAY!!!!! DO NOT GIVE THESE CROOKS YOUR TIME NOR BUSINESS!!!!!! More

I wasn't going to write a review but I felt it may be a good idea so other people know what can happen to them or worse. In summary, all four tires were inflated to 30psi, the front two should have been 32 good idea so other people know what can happen to them or worse. In summary, all four tires were inflated to 30psi, the front two should have been 32-33psi, I paid to have both filters replaced, I was charged but they weren't replaced. The fuel pump had a recall and they replaced the wrong part. Luckily that error was caught before I left. Something is not right with rt 23 service. Are they starved for money that they charge without doing the work, are they hiring incompetent people, am I an exception or is this going on as a general practice. I don't know but I would seriously think twice about bringing my car into their service department More

I went today to the dealer was the worst experience ever sales rep have to be trained to deal with people, but the worst part was the sales manager Rolando Rengel how have a fake name and didn’t want to giv sales rep have to be trained to deal with people, but the worst part was the sales manager Rolando Rengel how have a fake name and didn’t want to give a number for a lease , and he ask me to shop around and tell him the number in the end !!!! Horrible experience avoid this dealership More

I leased a car on Saturday with a beautiful trade in. We went over numbers and took a few cars for a test drive. We settled on fair payment and signed all the papers. I was to return on Monday because the went over numbers and took a few cars for a test drive. We settled on fair payment and signed all the papers. I was to return on Monday because the car was dirty and service was too busy. I left with the window ticket to obtain my new insurance. I returned on Monday with my new insurance and a cleaned out trade in. I waited 45 mins for them to wrap things up and they took my keys and the license plates from my trade in. I was told by Greg he couldn’t approve me because there’s a problem with my credit due to my ex husband irresponsibility. I was totally lied and mislead into this sale. Greg didn’t seem to care much as he was laughing with his buddies as I was trying figure out how to explain to my children. Very unprofessional a More