Route 23 Honda

They service sucks. I had appointment scheduled in 1.5 month in advance. They called me day before and told me that they don’t have a loaner for me. month in advance. They called me day before and told me that they don’t have a loaner for me. More

Overpriced and not good customer service. Will not be Overpriced and not good customer service. Will not be returning. Don’t give you unclear details of cost and then they hit you with it. No consider Overpriced and not good customer service. Will not be returning. Don’t give you unclear details of cost and then they hit you with it. No consideration. Then they have the audacity to tell you that you got a $20 discount of a $1,300 bill More

I called the dealership and was told if I come purchase vehicle through them. They would match another dealerships offer of msrp on the vehicle and they include free lifetime oil changes. This was after Er vehicle through them. They would match another dealerships offer of msrp on the vehicle and they include free lifetime oil changes. This was after Eric told me that they are charging a 2000 markup on vehicles. When I told him I’m going to just use the other dealership since they were honest and trying to do right by me from the start of my process, he got defensive and an attitude and said “so what are you trying to do, but it for under sticker?” To which I replied saying no I just want the best deal I can be offered and felt he was trying to get one over on me and wasn’t being honest from the start.” So we hung up and he called me a few minutes later saying he spoke with his boss and “if you’ll come buy the car if I sell it to you at msrp and you’ll get the lifetime oil changes.” I told him I still wasn’t happy with how I’ve been treated and would like to talk to his boss. Which I’ve never received a call. Fast forward to later this week and I get set on A day where I have a ride to the dealership to purchase the cad and call just to verify it’s still in stock, to which I’m met with “Eric isn’t here today and we can only sell it at 2k over msrp”… so I question them and tell them what me and Eric had discussed. Once again ask to speak to a manager of sorts and never got a call back. I get an email from their internet sales rep today asking if I am still interested in the car. So I said I’m waiting for a boss to call me back still. I get a call from Eric shortly after to which he denies our conversation ever took place and then proceeds to tell me all of their conversations are recorded. So I told him to go listen to the recordings then. He then tells me if I have the msrp price from a different dealer why am I trying to purchase through them…. (This dealer is closer to my house then the other) then continues on to tell me basically even if he did say something I must have misunderstood him because they are not moving off of the 2k markup on the vehicle. Glad I didn’t waste my time driving to this untrustworthy dealership. Waste of time and would never recommend them to anyone. Eric the sales manager flat out lied to me on the phone and tried pulling the stereotypical dealer shenanigans on me. I feel disgusted that I even spent any of my time trying to give them my money. Guess I’ll be taking a trip to the other dealership this weekend. More