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Route 23 Honda
Pompton Plains, NJ
2,693 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 01, 2021
A Big Thanks to Yaik and Erick! They helped me out Hours on End with never ending support with a great and positive attitude. I will return in the future because of them. Highly Recommended. on End with never ending support with a great and positive attitude. I will return in the future because of them. Highly Recommended. More
by N. Greedy
Employees Worked With
Yaik Tung
September 29, 2021
David Yoon was great to work with, I have been a customer at Route 23 Honda since 2017 and I am pleased with my new vehicle. Thank you for your professionalism! at Route 23 Honda since 2017 and I am pleased with my new vehicle. Thank you for your professionalism! More
by Hatchlatch1952
Employees Worked With
David Yoon
September 15, 2021
Overpriced and not good customer service. Will not be Overpriced and not good customer service. Will not be returning. Don’t give you unclear details of cost and then they hit you with it. No consider Overpriced and not good customer service. Will not be returning. Don’t give you unclear details of cost and then they hit you with it. No consideration. Then they have the audacity to tell you that you got a $20 discount of a $1,300 bill More
by noemcandrews
Employees Worked With
Didn’t get the name that is how unprofessional they are
September 10, 2021
I called the dealership and was told if I come purchase vehicle through them. They would match another dealerships offer of msrp on the vehicle and they include free lifetime oil changes. This was after Er vehicle through them. They would match another dealerships offer of msrp on the vehicle and they include free lifetime oil changes. This was after Eric told me that they are charging a 2000 markup on vehicles. When I told him I’m going to just use the other dealership since they were honest and trying to do right by me from the start of my process, he got defensive and an attitude and said “so what are you trying to do, but it for under sticker?” To which I replied saying no I just want the best deal I can be offered and felt he was trying to get one over on me and wasn’t being honest from the start.” So we hung up and he called me a few minutes later saying he spoke with his boss and “if you’ll come buy the car if I sell it to you at msrp and you’ll get the lifetime oil changes.” I told him I still wasn’t happy with how I’ve been treated and would like to talk to his boss. Which I’ve never received a call. Fast forward to later this week and I get set on A day where I have a ride to the dealership to purchase the cad and call just to verify it’s still in stock, to which I’m met with “Eric isn’t here today and we can only sell it at 2k over msrp”… so I question them and tell them what me and Eric had discussed. Once again ask to speak to a manager of sorts and never got a call back. I get an email from their internet sales rep today asking if I am still interested in the car. So I said I’m waiting for a boss to call me back still. I get a call from Eric shortly after to which he denies our conversation ever took place and then proceeds to tell me all of their conversations are recorded. So I told him to go listen to the recordings then. He then tells me if I have the msrp price from a different dealer why am I trying to purchase through them…. (This dealer is closer to my house then the other) then continues on to tell me basically even if he did say something I must have misunderstood him because they are not moving off of the 2k markup on the vehicle. Glad I didn’t waste my time driving to this untrustworthy dealership. Waste of time and would never recommend them to anyone. Eric the sales manager flat out lied to me on the phone and tried pulling the stereotypical dealer shenanigans on me. I feel disgusted that I even spent any of my time trying to give them my money. Guess I’ll be taking a trip to the other dealership this weekend. More
by zuck7787
Employees Worked With
Eric (sales manager)
September 09, 2021
We all know what kind of people work at car dealerships, and Route 23 Honda is no different. My wife found a preowned car online and entered her information showing interest in it. The next morning, for s and Route 23 Honda is no different. My wife found a preowned car online and entered her information showing interest in it. The next morning, for some reason they called my phone to follow up, since we have bought several cars from them over the years, I assume they looked up our name and called the number on file. I said yes we were interested and I would have my wife call back. That evening she made an appointment for a test drive the next day at 3 and the dealer sent a price offer that said it was good for a week. The next morning, again, they called my phone to confirm. I said yes we were coming to test drive. My wife showed up and there was only one other customer shopping around the floor. The salesman told my wife his name was Luis and gave her the keys to take a test drive. While she was on the test drive, they called her in the car and she said she was on the way back. When she got back a technician, not the salesman met her at the curb and said sorry, the car was sold while she was test driving it. She was surprised and the man said he would get the sales manager and wait out side. She waited and no one showed up so she left. I called the dealership to ask why they confirmed with us, made an offer, and let us take the car. I asked for Luis and got put on hold, 5 minutes later the operator comes on and says Luis is off today, so I gave my name and they looked up the appointment and it was with someone named Junior, so the salesmen lie and use each other's names to deceive customers and avoid taking responsibility. He never picked up, so I hung up and called back and asked for the Sales Manager, the operator asked me a million questions before I finally insisted she put me through, the manager lied to me multiple times and was very rude and refused to even acknowledge the facts of what was happening in front of him. He said the other customer was there first and we should have come yesterday... meanwhile, we had the appointment, the online offer, and the test drive and they knew we were repeat customers and the customer had not shown interest in this vehicle previously or taken it for a ride. Who sends a car out on a test drive while selling it to someone else? After spending close to 100K there, they lost a customer with a pocket full of cash. Lying and cheating come back to haunt businesses. More
by Customer
Employees Worked With
Luis Florencio
September 02, 2021
I went to this dealership earlier this week because they had a good selection of CRV Hybrids at this time during all kind of shortage and supply chain issues. The salesman 'Yaik' started the conversation by had a good selection of CRV Hybrids at this time during all kind of shortage and supply chain issues. The salesman 'Yaik' started the conversation by announcing that CRV hybrids are $2000 over MSRP (even before showing me the car or giving a test drive). By the time I took a test drive and expressed that I am interested in the vehicle that number had ballooned to $5000 over MSRP! His manager 'Juan Mosquera' came and started giving me a lecture on demand-supply!! These guys do not even understand the concepts of demand-supply while lecturing the customers on it! All they want is to rip you off and they are unethical in doing business! It was not the case where they had only one CRV hybrid and there were 10 customers trying to buy the same car at the same time. They had 9 CRV hybrids on the lot and I was the only customer trying to buy one so why should I pay $5000 over MSRP? Yaik also had the audacity to tell me that I wasted his time! Infact, I wasted my 1 hour to drive to this dealership after work ! These guys are unethical and they do not know how to treat a genuine customer so don't waste your time because they don't deserve your business!! More
by kash1234
Employees Worked With
Yaik Tung, Juan Mosquera
August 21, 2021
I have had excellent service from my Honda service rep,, Poppy Carver. She has always been very honest and very knowledgeable. I always ask to schedule with Poppie. My car was well taken care of in this mai Poppy Carver. She has always been very honest and very knowledgeable. I always ask to schedule with Poppie. My car was well taken care of in this maintenance session!Oil change,tires, alignment,battery, and a number of services were handled while I waited right there. No problems...a great tune- up for my older model Fit! And Poppie goes out of her way to offer me her best attention and concern! Also a " shout out" to a real gentleman, " Caesar! He is an outstanding staff member,who always greets me warmly when I arrive for service , checks my service ticket, does most of the preliminary " entry " procedure. Caesar has always acknowledged me when I'm waiting or sitting in the waiting area, and takes time to inquire about my well- being. So appreciated! ( ( Where does a person find that kind of courtesy at a Service Appointment?) So...thank you Poppie and thank you,Caesar! You both are wonderful to know!! More
by mkarner
Employees Worked With
Poppy Carver. Also Caesar ( TECH)
