Route 23 Honda

Bought 2 cars there - excellent dealership! I recently bought 2 Honda vehicles (a 2016 Honda Accord Touring on 10/31/2015 and a 2016 Honda Civic EX with sensing on 11/28/2015) from Route 23 Hond I recently bought 2 Honda vehicles (a 2016 Honda Accord Touring on 10/31/2015 and a 2016 Honda Civic EX with sensing on 11/28/2015) from Route 23 Honda in Pompton Plains, NJ and I wanted to tell you about my experiences there. My sales consultant was Dave Garcia and it was a truly wonderful and stress-free experience. It was the best experience I have ever had buying a car! I am originally from New York and come from a family with many drivers. As a result, we had many cars, usually 4 at any given time. When I moved to New Jersey, among myself, my husband and my mother, we maintained 3 cars. So my family and I have had a great deal of experience working with car dealerships. This was usually a very stressful experience, especially before the internet, as many dealerships were dishonest, provided misleading information, and included hidden fees in the final price of the vehicle. While this improved with the widespread use of the internet and sites like trucar.com, many dealers still have hidden fees and provide misleading information, which presents a problem when buying a car. When I recently got into a car accident and totaled my car, I knew I wanted to buy a Honda but was not sure where to go. I called several dealerships and spoke to many sales consultants, but I only visited Route 23 Honda, which is where I bought my Honda Accord. The reason I chose Route 23 Honda was that of all the people I spoke with, David Garcia was the only one who did not have a hard sell attitude, and gave me the impression that he was a very honest person. My impression could not have been more right. When we (my husband and I) went in to buy our Accord, Dave did not haggle or push options on us. He was very honest, very accommodating and he gave us a great price for the car. From the time we entered the dealership until we left was only 3 hours and we walked out with the Accord that night! Talking with Dave was not like talking with a car salesman, but more like talking with a friend. We also talked with several other staff, particularly Joe Fardella and Sunny Chan, who were also very friendly, helpful and accommodating. Talking to them also felt like time talking to friends. Sunny has 2 beautiful daughters (as we do) and Joe loves to exercise just like my husband does. They had a great time discussing that. Route 23 Honda is a truly great dealership to work with. When I decided to buy another car (as my van was 7 years old and I wanted a smaller vehicle), Route 23 Honda immediately came to mind. I wanted a Honda Civic EX with sensing but unfortunately there were none on the lot. However, Dave arranged for the car to be there 2 days later (on Monday 11/30/2015)), so I could pick it up. While it was not exactly the color I wanted, Dave made numerous calls and really went out of his way to locate one of the colors I wanted. Other local dealerships had one of my preferred colors, but would not "give" them to Route 23 Honda for me (the other dealers may have felt I would have come to them to get the color I wanted instead of staying with Route 23 Honda). I bought the Civic EX with sensing, in a non-preferred color, because I knew that Route 23 Honda and Dave Garcia had the honesty and integrity that I value. And, AFTER the deal was closed, Dave gave me complimentary all weather mats because the car was not in one of my preferred colors. The contract was signed and the car was paid for, so he did not need to do this. However it just goes to show the type of person Dave Garcia is and the fact that the entire dealership goes out of their way to put their customers first. I will definitely recommend Dave and Route 23 Honda to all my friends. In summary, I want to thank Route 23 Honda for hiring Dave Garcia, Joe Fardella and Sunny Chan because they all made my purchase of 2 cars so easy. I believe that they are honest men, with a lot of integrity, who put their customers first. I believe all three of them are an asset to your organization and I wanted to write this letter to tell you about this wonderful experience. More

Route 23 Honda are are wasted my time more than 5 times. I have a very bad experience from route 23 Honda. I purchased HONDA CRV EX 2015 Model from Route 23 Honda Without any free Service. Same time Me and M I have a very bad experience from route 23 Honda. I purchased HONDA CRV EX 2015 Model from Route 23 Honda Without any free Service. Same time Me and My friend purchased another HONDA CRV EX 2016 Model with another dealer almost same price with 2 Free Service. Other than this Sales person called my several time and gave On road price to buy . But after reaching there they are changing their mind. Even they sent us email communication for this but after going there you will fill like you are cheated. Because of this I loosed two very good deals from another dealer, because of frustration i bought car from Route 23. But I will never think to buy my another car from there in coming summer. More

Stress free and very satisfied. I gave the rating I have because it is well deserved. Dealling with Route 23 Honda and it's staff was a pleasant experience. No stress, no pushy sal I gave the rating I have because it is well deserved. Dealling with Route 23 Honda and it's staff was a pleasant experience. No stress, no pushy salespeople. Dino Riccio was my sales associate. He was very helpful in helping me with my choice of the HRV. I will highly recommend Dino to my friends and family. More

Over 10 years of excellent sales and service. It helps a lot if you like Honda's, because the staff here does, and of course so do I. Have purchased at least 8 cars here in the last 15 years, and It helps a lot if you like Honda's, because the staff here does, and of course so do I. Have purchased at least 8 cars here in the last 15 years, and always bring them back for service right here. Professional sales and finance people (Thanks, Ron Siegel and Sunny), and really good fast organized service coordinators, and service results. (Mark, others even without beards.) Very great place to do business. More

2016 Pilot Purchase Alton Brown was very nice and very easy to work with. I would definitely come again and/or refer people here for service or sales. Alton Brown was very nice and very easy to work with. I would definitely come again and/or refer people here for service or sales. More

Excellent Dealership I thoroughly enjoy working with this dealership. Everyone is so very helpful & knowledgeable, whether in the service department or sales. I have jus I thoroughly enjoy working with this dealership. Everyone is so very helpful & knowledgeable, whether in the service department or sales. I have just leased my 2nd Accord from this dealership. Working with David Volpe was a great experience. David was very knowledgeable & courteous. I did not feel any pressure from him as I have in the past from other salespersons when leasing or purchasing other cars. David was one of the best car salespersons I have dealt with over the years. I would recommend this dealership to anyone in the market for a new car. More

2015 CRV Purchase The dealership was excellent. David Volpe was organized, helpful, knowledgeable, and very courteous. I got a good deal, with no hassles, and the car The dealership was excellent. David Volpe was organized, helpful, knowledgeable, and very courteous. I got a good deal, with no hassles, and the car I love. I would highly recommend him as a salesperson. More

Excellent Experience!!! I just purchased a new 2016 Honda Civic EX-L with the help of David Garcia. This was my first new car purchase and he made the process very easy. He I just purchased a new 2016 Honda Civic EX-L with the help of David Garcia. This was my first new car purchase and he made the process very easy. He was very knowledgeable and able to find exactly what I was looking for. David was very professional while displaying his passion for his job. This passion was demonstrated from the initial meeting to test drive to signing paperwork to giving a full demo of the car after the purchase, including making sure my Bluetooth was set up. His attention to detail is evident and was very knowledgeable on the car. I highly recommend David! Thank you David for making my car buying experience a superior one! More

Great experience. Not pushy salesmen I went to buy a civic. I was there for almost 5 hours and never felt rush. Dino took very good care of us. Answering all my questions and help me feel I went to buy a civic. I was there for almost 5 hours and never felt rush. Dino took very good care of us. Answering all my questions and help me feel at ease with my purchase. I'll highly recommend anyone to ask for him if you want a good deal. More