Route 23 AutoMall

I would highly recommend purchasing your vehicle from route 23 ford. Upon arrival ask for Dayton who is the sales person who guided me through the purchase of my new vehicle. He is very well informed an route 23 ford. Upon arrival ask for Dayton who is the sales person who guided me through the purchase of my new vehicle. He is very well informed and can easily answer any questions you may have on a any particular vehicle of interest. He and his management team went out of their way to make sure I was well informed about all the vehicles that may fit my needs and what vehicle would truly be the best fit for me. It was one of my more pleasant experiences in the automobile industry and look forward to my next purchase. More

I am a challenging customer. I'm an engineer and want precise facts and figures in everything, and estimates before the final values are in hand. Dayton Lau in new car sales was always accommodating and precise facts and figures in everything, and estimates before the final values are in hand. Dayton Lau in new car sales was always accommodating and patient with me, in addition to being very friendly. The 2014 Mustang GT that I ordered came in exactly as I wanted. I am very happy with the car. More

What a great truck buying experience! Dayton Lau and Steve Secor were a pleasure to do business with... As was the Eric in finance... Everyone was professional, courteous and more than helpful... Steve Secor were a pleasure to do business with... As was the Eric in finance... Everyone was professional, courteous and more than helpful... More

Dayton is a true professional and I would recommend him and this dealership to anyone. The others on the team were professional and friendly. The follow-up was excellent. Dayton also has set me up to atten and this dealership to anyone. The others on the team were professional and friendly. The follow-up was excellent. Dayton also has set me up to attend a class to sync my ride. He has explained that to truly enjoy all the features built into my new ford I need to be able to use them. Thank You Dayton Regards Rich More

My experience at Route23 Auto Mall was GRAND! . I had the privilege to work with two Sales specialist, Carey Lutz & Bob Whetham and let me tell you this was the dream team of sales. The entire process of pur privilege to work with two Sales specialist, Carey Lutz & Bob Whetham and let me tell you this was the dream team of sales. The entire process of purchasing my brand new 2014 Ford Mustang was a walk in the park. Very courteous, respectful, knowledgeable professionals that made the sale a breeze. The finance team was outstanding. No haggling, no bs, no strings attached. We came to a deal in less than 30 mins and off I was driving in my awesome new Mustang. We will be back after 6 months to pick up another vehicle. I strongly recommend anyone looking for a car\suv to stop by or give these guys a call. Ask for Carey or Bob. Both are A class with a capital A. You will not be disappointed. Signed A Very Happy Customer More

Not recommend no no no no no no no. Before all document Not recommend no no no no no no no. Before all document was done sales person promise me some thing, when I got over ther he told me that he not prom Not recommend no no no no no no no. Before all document was done sales person promise me some thing, when I got over ther he told me that he not promise what I am saying but some thing different More

Overall I would describe my experience with Rt 23 as..."ok". I'm pretty surprised by all the 5star reviews here and I'm left feeling even worse about my experience since it appears they're capable o as..."ok". I'm pretty surprised by all the 5star reviews here and I'm left feeling even worse about my experience since it appears they're capable of doing much better. I was there looking for a used truck. Found exactly what I was looking for even though I've never bought used before. Part of the sales pitch explained how good their service is, and how thoroughly they inspect and service all their used vehicles. Sounds good, so I got ready to take it for a test drive. Sat down, started it up, tried to pull out of the parking spot...the power steering was broken. Things happen. I wasn't upset. Came back a week later after they made the repair and took it for a test drive. All seemed well so we agreed on a price. Then they tried to say they didn't offer a warranty on this vehicle despite the large sticker in the window that says it has a warranty. Unimpressed a 2nd time. Then had to wait for the business manager to finalize the paperwork Was kept waiting over an hour despite it being relatively late, and the place was pretty empty. When shown into the manager's office there was no apology, or explanation. He didn't even look at me, or introduce himself,s hake my hand etc. I still don't know his name. We finalized the deal and I drove off. Saw there was less than a 1/4 tank of gas. Unimpressive. 24hrs later we turned around and drove back to drop off the truck. Had another significant problem that needed to be repaired. So much for their expert vehicle inspections. Normally all of this would warrant a 1 or 2 star review but in their defense they did a few things right. Bob was very nice to work with and probably the only redeeming part of the deal. They did honor the warranty and made the 2nd repair without hassle or argument. And they did offer a fair price on the vehicle. But overall, when you're handing over tens of thousands of dollars, and there are many many Ford dealerships on rt23 alone, you should expect more. After writing this, and not posting it, I'm glad. Because after a week, the original problem is back again. They were supposed to call me four days ago to discuss, but that never happened. We're down to 1.5 stars. More

Dayton is a very good sales person and caring for you as buyer of a new car. and call backs to help set up MyRIDE.COM he is a grate help. buyer of a new car. and call backs to help set up MyRIDE.COM he is a grate help. More

Going in to buy our new car we had many concerns and trepidations, however, once we met Dayton many of our concerns were alleviated. He was not "pushy" at all, rather he was attentive, personable, know trepidations, however, once we met Dayton many of our concerns were alleviated. He was not "pushy" at all, rather he was attentive, personable, knowledgeable and fair. He tried to meet all of our needs while at the same time answering all of our questions. His salesmanship and his willingness to understand us and work with us is ultimately what kept us at the dealership and eventually led to us purchasing the car. We would , without a doubt, work with him again and/ or refer friends to him. We were very pleased. More

Dayton is excellent very knowledgeable about the ford products. He is very friendly and personable. I would recommend him to my family and friends. He answered all our question in a professional way. products. He is very friendly and personable. I would recommend him to my family and friends. He answered all our question in a professional way. Great guy. Roy & Sue More