Route 23 AutoMall

My husband and I went to Route 23 Ford to look at both the Explorer and Edge. The receptionist asked for the next available salesman to come to the floor and that is how we ended up with Steve Secor. S the Explorer and Edge. The receptionist asked for the next available salesman to come to the floor and that is how we ended up with Steve Secor. Steve asked us what we were looking for in a vehicle, who would be the primary driver, how many kids we have, are sports part of the mix, etc. By asking us all of these questions he was able to give us the pros and cons of each vehicle. He then explained the different packages that were available and roughly where that would put us payment wise. My favorite thing about Steve was that he was not pushy in any way. Our needs were his concern, not the sale. Ultimately, we decided on the Edge, but did not purchase that night. This was simply because we didn't care for the colors that were available and because we couldn't decide on which options we wanted. When we left, Steve simply said thank you and if you have any questions, please let me know. Even after leaving and not going back for approximately another 2 1/2 weeks, Steve still was not pushy. He called to let us know they received more inventory and asked that we let him know when we would like to come in again. The evening we went back the first thing Steve said was "Thank you for coming back". We narrowed it down to two cars and Steve in great detail explained the differences and gave his opinion as to which one he thought we should purchase....................price was not a factor in his opinion. The price was right where we wanted it to be. This was on a Saturday afternoon and on the following Tuesday evening we picked up our car. Needless to say, Steve went over everything with us from front to back and said if we forgot something just give him a call and he'll explain it again or stop in. We absolutely love the Edge. Generally speaking, we love the Ford product line. We highly recommend Route 23 Ford and specifically Steve Secor. An all round nice guy, friendly, great personality, very informative and high attention to customer satisfaction!!!!!! More

This past Saturday my wife and I visited Rt 23 Auto Mall in Butler to see about trading in our 2008 Nissan Rogue. We were greeted promptly by Mr. Dayton Lau as we arrived at the entrance of the dealership in Butler to see about trading in our 2008 Nissan Rogue. We were greeted promptly by Mr. Dayton Lau as we arrived at the entrance of the dealership showroom. Dayton sat down with us and spent time patiently answering all of our questions and addressing our concerns about replacing our vehicle. We were made to feel very welcome, and at ease as he helped us decide our options. I have been to many different dealerships, and have dealt with many salespeople over the past 30 years, but I have to say that Rt 23 Auto Mall is without a doubt the best car buying experience I have ever had. I have to also say that the reason I feel this way is because of Mr Lau. Dayton made us feel like we were the most important people there that day. We left the dealership feeling much better then we started out that day in our "new to us" 2010 GMC Acadia. I highly recommend this dealership. Give them a chance,and when you get there look for Dayton Lau. You will be very happy that you did. Ron & Doris Hild More

The reason for my visit today was to explore Ford as an option for my first car. I knowingly visited on the last day of the month, which is the day sales quotas for the month are due, to see how they treat option for my first car. I knowingly visited on the last day of the month, which is the day sales quotas for the month are due, to see how they treated someone just beginning the process for buying a car. I expected an attitude of dismissal and scorn, which were evident at the many other dealers I visited today. Instead, Route 23 Ford and my contact there, Dayton Lau, expressed a very different attitude, one of service and respect. Dayton was intelligent, highly professional, frank, and informative. I know I have an unusual method of buying, but I know that all customers want that kind of contact that I had with a dealer. Route 23 Ford and Dayton Lau delivered. -Kevin More

My dealings at your dealership with Dayton Lau were all very positive and friendly. Dayton answered my questions to my satisfaction and made recommendations that fit my needs. mtroast very positive and friendly. Dayton answered my questions to my satisfaction and made recommendations that fit my needs. mtroast More

Our overall experience at Route 23 Ford, was by far an outstanding one! We came in with a 2004 Dodge Caravan and left with 2014 Ford Explorer!! Never did it cross my mind that we would be leaving with a b outstanding one! We came in with a 2004 Dodge Caravan and left with 2014 Ford Explorer!! Never did it cross my mind that we would be leaving with a brand new vehicle. What a blessing it was for us!! We dealt with various individuals like Julian from finance who sat down with us and answered all our questions and took his time out to inform us of which option would work best for us considering we didn't have an appointment. We were than introduced to Dayton! What can we say about him. He was one intellectual individual and very informative, about our choice of vehicle. He took the extra time out to explain things that we weren't familiarized with. He demonstrated how much he likes what he does and also about satisfying us as his customers. I would like to thank Dayton along with Julian and General Manger Wayne for making this experience one we will never forget!:) P.S. Thanks for the gift!!!!:).....you guys were the best!! Need I say more!!!! More

the whole experience at 23 ford was great. Very nice facility and everyone there was so nice and friendly. Dayton, our salesman was great, thorough and to the point. He listened to what we wanted and ma facility and everyone there was so nice and friendly. Dayton, our salesman was great, thorough and to the point. He listened to what we wanted and made it happen. The whole process was quick and painless, from sales to the finance dept. we are very happy with 23 ford and will become lifelong customers. More

What a pleasure! I had been to other dealers, uncertain of which model to choose, but knew from past experience I wanted a Ford made product. Start to finish Dayton was professional, helpful in selecting m of which model to choose, but knew from past experience I wanted a Ford made product. Start to finish Dayton was professional, helpful in selecting my vehicle, open and communicative, and willing to go "the extra mile" to earn my trust and respect. By nature, I am direct and deliberate. Dayton understood and proceeded in a manner to expedite the selection and contract. He repeatedly went out of his way to answer questions and make me feel comfortable with my selection of the vehicle and the dealership! As like many people who approach the purchase/lease of a vehicle with trepidation, I was thrilled that this was a no nonsense, efficient, and pleasant experience. The dealership was clean, people very friendly, and I will strongly recommend the dealership and Dayton to others for their next vehicle! More

To my amazement I was very skeptical about visiting "another" Ford dealer after visiting Wayne Ford the day before. The visit with Wayne Ford was one of the worst sales team I ever witnessed in a busin "another" Ford dealer after visiting Wayne Ford the day before. The visit with Wayne Ford was one of the worst sales team I ever witnessed in a business. I have been a sales and marketing man myself for 13 years, so I know what it takes to be a sales team leader and player. When I first visited Butler Ford, the inside appearance is a nice and clean . My wife and I were like two foreigners in big place. We asked to view the used F-150 Trucks and were directed accordingly. Once we decided which models we narrowed it down to, we returned to the front desk where we were greeted and assisted by a charming front desk gal as we waited for her to call for a sales representative. This is where we met Dayton Lau, a true professional and salesman. Well groomed and charming. As he introduced himself, he carefully escorted us back to his desk area and went to work diligently looking for the trucks we expressed interest in. Carefully discussing the truck options and their histories, it was off for a test drives. His courtesy and respect to pull the trucks up to the front door were unnoticeable. This is where a salesman is thinking outside the box for the customer while the customer is just...well just plain "thinking" of which car they want. My wife and I tested the two trucks. Dayton's patience and courtesy were always on stand-by and ready to assist us with any questions as they entered our minds. After driving the two vehicles, we decided to purchase one. My overall experience with the Butler Ford sales team was very pleasant. They very entertaining and always demonstrated the up-most professionalism. We truly valued our buying experience with Butler Ford and were VERY grateful to walk away with a truck I will surely value and drive for many years to come. I highly recommend Butler Ford for purchasing a new or used car. If you're looking for a "people" salesman, ask for Dayton Lau. While I believe all the salesmen at Butler Ford are qualified and professional, I was truly grateful to experience this treatment first hand our salesman Dayton. Happy driving! More

As a repeat customer of Rt. 23 Automall, I can say that in the 40 years I've owned Fords (my first was a Mustang fastback in college), that the sales and service departments are first class. I lease 2 veh in the 40 years I've owned Fords (my first was a Mustang fastback in college), that the sales and service departments are first class. I lease 2 vehicles every 3 years and I have never had any complaints with the maintenance of the vehicles and usual the service takes only a few hours, if that long. But everything starts with the sales dept. and Steve Secor, the sales professional who assists me, is courteous and friendly, whose first priority is the customer. And, he's not satisfied until the paperwork is completed with perfection. I would recommend to anyone that if they want to know of a car dealership who treats their customers fairly and with respect, I would be happy to give them Steve Secor's business card. More

The dealership staff were very friendly. The got me exactly the truck I wanted for a great price. The also explained an help with setup of all the accessories that came with the truck. exactly the truck I wanted for a great price. The also explained an help with setup of all the accessories that came with the truck. More