Route 22 Toyota

These people attempted to get me to pay a “diagnostic fee” with NO DIAGNOSIS. Specifically, Michael had me sit and wait for 2 hours and 30 minutes just for him to tell me he couldn’t find a issue with my fee” with NO DIAGNOSIS. Specifically, Michael had me sit and wait for 2 hours and 30 minutes just for him to tell me he couldn’t find a issue with my car (mind you I came in w/ engine light on dashboard). From 3PM-5:30PM, he walked passed me numerous times as I watched people that came after me leave before me until I was the last person left. He then told me the diagnosis wasn’t finished yet after waiting all this time. He also added that the mechanic DID NOT see any lights on the dashboard upon ENTERING my car (hmm, interesting) & also drove it around for 7 miles to confirm( interesting way to “diagnose a vehicle”) I told him I can come back in the morning but I cannot leave my car. NOT AN OPTION. I asked for my car back after he had no excuse for wasting my time or reiterating what I told him and he said I have to “pay my bill”. Very sad because after reading the reviews I’m starting to believe this is there main source of revenue. I asked to speak to the manager and was told he left at 5pm. Great. I informed him I am not paying a diagnostic fee and there was no diagnosis. He proceeded to CALL THE POLICE. As I sat and calmly waited for them, I decided to call Toyota Customer Service. Mike leaves and returned stating the manager said I can leave and don’t come back. I replied no thank you I will wait for the police to square this away. After the police arrived, Tom Carrino was brought to the phone only to say more rude and vile things to me. DO NOT COME HERE. Especially if you are a WOMAN or a MINORITY!! They will literally attempt to steal and scam you. I will be calling Toyota Headquarters to report this issue as well since both associates tried to make it seem like I was a theif by calling the police on me. More

Khalid worked with me and did his best to accommodate my needs. Nelson was very honest and has a great personality. Overall it was a good experience. needs. Nelson was very honest and has a great personality. Overall it was a good experience. More

Wonderful! They want to see you leave with a good deal and good car. They don’t make you feel pressured. Awesome team worth going! and good car. They don’t make you feel pressured. Awesome team worth going! More

I was very happy with our salesman, Bernard. He was helpful, knowledgeable, friendly yet professional. The only reason I didn’t give 5 stars for the experience is that every step was extremely slow. W helpful, knowledgeable, friendly yet professional. The only reason I didn’t give 5 stars for the experience is that every step was extremely slow. We had to wait for someone to get the car from another lot, and finally Bernard had ti go and get it. Negotiations also took a long time, and Bernard would disappear for periods of time without telling us the reason. Same thing when we came to pick up the car: waited for the financial person, paperwork, then they couldn’t find the 2nd key. It was not a very smooth process. More

Exelente servicio, la atencion es buena y constan con buenos productos, estoy muy contento con mi compra, espero que todo a un futuro este bien. gracias por todo buenos productos, estoy muy contento con mi compra, espero que todo a un futuro este bien. gracias por todo More

Service was good and everyone works to assist the customer and make sure they push to seek to help as much as possible for their clients.👍 customer and make sure they push to seek to help as much as possible for their clients.👍 More

I was able to get the car I wanted, which fell in the monthly payment range that I wanted, and I was helped with finding insurance that was affordable. Carlos was very patient with me and really made the monthly payment range that I wanted, and I was helped with finding insurance that was affordable. Carlos was very patient with me and really made the car searching process so much easier. It was a pleasure working with him. I will definitely recommend others to this location. More

Route 22 Toyota can be rated as the best dealership in NJ. The staffs are courteous and nice and know exactly how to deal with their customers Thanks to Anthony and Frank who made my transition into a c NJ. The staffs are courteous and nice and know exactly how to deal with their customers Thanks to Anthony and Frank who made my transition into a comfortable vehicle possible More

Good service.excellent personnel We have purchased Good service.excellent personnel We have purchased always Toyota Happy always when get a new or used vehicle We have been customers for many y Good service.excellent personnel We have purchased always Toyota Happy always when get a new or used vehicle We have been customers for many y More

Best dealership for your purchase and servicing needs. I arrived at 1pm and was done by 3pm that afternoon. I strongly suggest doing business with this company. arrived at 1pm and was done by 3pm that afternoon. I strongly suggest doing business with this company. More