Route 22 Toyota

Oil change & new tire due a recent flat Kathy was excellence at her service that she provide it to me. 🤩 she went over what lefts on my warranty package & answer all my questions. I felt li Kathy was excellence at her service that she provide it to me. 🤩 she went over what lefts on my warranty package & answer all my questions. I felt like someone care . This part is not her at all, I didn’t like the wait time, 3 hours is too long. More

Bad experience The service manager and his employee John are very disrespect. John was very unprofessional did n't give me full details about my diagnostic. When I a The service manager and his employee John are very disrespect. John was very unprofessional did n't give me full details about my diagnostic. When I asked about the full details and why I am paying a huge amount, the could not even explain in full details. Will never be going to this place again. More

Service on my Corolla. I am not pleased with your timing. I was told two hours but it the Technicians almost four hours and forty five minutes. Most shockingly was that I go I am not pleased with your timing. I was told two hours but it the Technicians almost four hours and forty five minutes. Most shockingly was that I got charged for using credit card. I do not know how this will encourage customers.You can improve your services by providing snacks like some Auto Dealers and not just tea/coffee only. More

Great Job Absolutely great job by all involved. I look forward to always dealing with them. If you are looking to buy or lease a car, this is the only place to Absolutely great job by all involved. I look forward to always dealing with them. If you are looking to buy or lease a car, this is the only place to go More

Terrible service with new car TERRIBLE SERVICE!!!!!!!! I brought the new Sienna 2019 Limited on May 23 2019. It was pretty late that day, I thought I would buy it another day, but TERRIBLE SERVICE!!!!!!!! I brought the new Sienna 2019 Limited on May 23 2019. It was pretty late that day, I thought I would buy it another day, but the sales people were really pushed you make the deal. I trusted the dealership cause it seems have a good reputation on the internet and orally spoke with the sales people if I find anything wrong, they will take care of it. Around 9:30pm, I drove away the new car, of course, I did not double check everything of the car. Couple of days later, I found a hole in the front bumper, I thought it was a parking sensor cover, so I did not pay attention to it. After 2 weeks of purchase (6/6/19), My wife found the parking assistant feature does not work , then I noticed one of the front parking sensor is missing. Then I directly contacted the sales person, they arranged me an appointment with their service and parts department. Today when I came, after 2 hours waiting at the service place, the service lady told me they have to order the part. At the same time, they need a waiver from the sales person. Then I called the sales, they said there is no evidence to proof the sensor was missing at the point of sales! I directly went to sales place again, talked to their manager, he said he needs wait for his boss to approve. What a ridiculous process!! IF YOU ASK ANY EXPERIENCES FOR THIS DEALERSHIP, PLEASE DOUBLE OR TRIPLE CHECK YOUR EVERY TINY PART OF VEHICLE BEFORE YOUR PURCHASE, DON'T TRUST THEM EASILY! More

Second Lease with the dealership which went well but I would have liked to see the vehicle before the paerwork was close to being finalized. Although I still like with the dealership which went well but I would have liked to see the vehicle before the paerwork was close to being finalized. Although I still like the vehicle I lost the running boards that I had with my previous lease which made it easier for my spouse to enter and exit the vehicle, thus the reason for 4 instead of 5 stars. More

Excellect service I had my vehicle in for annual maintenance . The entire process was smooth, but a little way longer than I expected. I spent almost 3 hrs there. Overa I had my vehicle in for annual maintenance . The entire process was smooth, but a little way longer than I expected. I spent almost 3 hrs there. Overall, thoughtful good service if it can be a little more efficient More

Excellent service Everyone was very attentive and I did not have to wait a long time. I had an oil change and tire rotation done AND they also washed my car! Would h Everyone was very attentive and I did not have to wait a long time. I had an oil change and tire rotation done AND they also washed my car! Would highly recommend it More

Service for tire change It took 4 hours of me being there just to change one simple tire out. I had an appt for 11 o clock and left at 330. It is crazy how long the wait was It took 4 hours of me being there just to change one simple tire out. I had an appt for 11 o clock and left at 330. It is crazy how long the wait was even with an appt. More

Picked up parts I needed to pick up parts that were previously ordered. Mike broughtvthen out to the car & put them where they needed to go. Great service I needed to pick up parts that were previously ordered. Mike broughtvthen out to the car & put them where they needed to go. Great service More