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Route 22 Toyota
Hillside, NJ
1,659 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,659 Reviews of Route 22 Toyota
July 11, 2018
Charge me the parts but didn't really replaced the parts. I installed a trailer hitch on my new 2017 Sienna last year, on 11/16/2017 the car was found the trailer light wire did not installed well and cooking I installed a trailer hitch on my new 2017 Sienna last year, on 11/16/2017 the car was found the trailer light wire did not installed well and cooking the original wire and caused the brake light switch burned and finally caused the car couldn’t start, I was charged $1045 to solved this problem. Dealer’s invoice showed a brake light switch was replaced. On 7/1/2018 a warning light , Brake override malfunction, came out and then accorator and brake use simulationly warning, car stabilization control malfunction warning , and the brake light is keep tuning on. I went to Rt 22 Toyota service center on 7/3/18. consulant said it maybe the same problem wire shortage happened again, they want me to pay $250 for 2 hours to diagnose with the car , if not enough time,$125 per hour will add to the bill. I said it is a new car still under 3 years warranty, but they refuse to check it for free. So I went to another car repair shop, they found out that the brake light switch was not replaced in last time, the brake light switch was opened and taped back together by a black electric tape then installed back. That is the reason caused the brake light switch coming apart, and shortage messup the computer system. After they replace a new brake light switch and reset all the computer system the car back to normal. I brought back the old brake light switch to the Toyota service center, ask Stephen Jefferson to have the respondsibility to pay the bill $497.94 and he denied. He charge me the part and did not really install the new parts, that cause d the problems and he don't realize what they did, that is a cheating customer action. I will also file a complaint report to BBB. More
by YANGSG0
Employees Worked With
Stephen Jefferson
July 11, 2018
best experience service was great. big improvement with the new building, John Veli was great as always. Thanks for the wonderful service and will service again my n service was great. big improvement with the new building, John Veli was great as always. Thanks for the wonderful service and will service again my next visit. More
by MALIKSEKA89
Verified CustomerEmployees Worked With
john veli, Rod Solis
July 11, 2018
Satisfied customer The people were very nice and informative with the options given. The work was professionally done. My car problem was resolved. It is definitely the The people were very nice and informative with the options given. The work was professionally done. My car problem was resolved. It is definitely the place to go for car maintenance. More
by BYRD0
Employees Worked With
Ilia Pilmenstein, Alexis Valeriano
July 11, 2018
Not good last time Personne not make me conftobole there aren’t not friendliness soo I’m not sure I will came back to my car service ther thanks. Personne not make me conftobole there aren’t not friendliness soo I’m not sure I will came back to my car service ther thanks. More
by ABBY11
Employees Worked With
Alexis Valeriano
July 10, 2018
Great experience. Thank you for making things go very smooth. I appreciate your attention to details. I would recommend to friends. Great experience. Service was excell Thank you for making things go very smooth. I appreciate your attention to details. I would recommend to friends. Great experience. Service was excellent. Five More
by CTOMO10
Employees Worked With
Alex Cancela
July 10, 2018
Great Service Once Again The staff at route 22 really make the whole experience an excellent one. The staff offered me a cup of coffee and my car was ready for me when I was f The staff at route 22 really make the whole experience an excellent one. The staff offered me a cup of coffee and my car was ready for me when I was finished with my coffee. Great experience. More
by ARTHUR.TAYLOR76
Employees Worked With
Danny Veli , Alex Cancela, Rod Solis, Ahmed Khedr, Linda Smiley, Chris Tropiano Jr, Thomas Roach, Jorge Mejias-Navas, Mcarthur Paasewe, Efrain Santiago, Elmer Portillo
July 10, 2018
Great experience What great experience the service adivisor was very knowledgeable and helpful and an amazing service department and very clean, the job was done withi What great experience the service adivisor was very knowledgeable and helpful and an amazing service department and very clean, the job was done within the time I was promised More
by OMAR BRAKAT
Employees Worked With
Alex Cancela, Rod Solis, Ahmed Khedr, Anthony Walker, Nelson Madera, Thomas Roach, Ahmed Sharafeldin, Jorge Mejias-Navas
July 09, 2018
Poor service Waited 45 minutes just to tell them what I was there for then they didn't have someone for complimentary shuttle they offered on phone. Waited 45 minutes just to tell them what I was there for then they didn't have someone for complimentary shuttle they offered on phone. More
by srmariette
Employees Worked With
I don't know the name of the person I dealt with.
July 09, 2018
Service Very professional staff. Really understand how to be patient with people and be caring of there time. Will definitely recommend for anybody else who n Very professional staff. Really understand how to be patient with people and be caring of there time. Will definitely recommend for anybody else who needs servicing. More
by Acan
Employees Worked With
Ahmed Khedr
July 06, 2018
Very effecient Bought a used Ford Mustang. No back and forth with the price. Was very happy with financing options. Overall a great experience. Thank you Route 22 To Bought a used Ford Mustang. No back and forth with the price. Was very happy with financing options. Overall a great experience. Thank you Route 22 Toyota. More
by Acan
Employees Worked With
Rod Solis
