Route 18 Chrysler Jeep Dodge Ram - Service Center

Have had service done here numerous times. Seems each time they try and get you for more and more. I have a past quote they wont honor. Told me i needed more work and I said I would have to reschedule, t time they try and get you for more and more. I have a past quote they wont honor. Told me i needed more work and I said I would have to reschedule, they informed me after everything and with out telling me first that there was a new $160 charge, but if I do the work now they will wave it. Couldn't cause they took so long to perform the oil change after a scheduled appointment. Pick up the truck and it smells like cigarettes' smoke. Worst stealership experience I have had is with them every time. I would try and go to any place but here More

My experience with Route 18 Jeep was fantastic . I needed service for my Wrangler I first spoke with Denise who was a pleasure to deal with.She was pleasant professional and caring. When I arrived the chec service for my Wrangler I first spoke with Denise who was a pleasure to deal with.She was pleasant professional and caring. When I arrived the check in process was smooth as could be.Everyone I dealt with was so nice and accommodating. I received updates on the progress from Jeff. He was a plea sure to talk to as well. I’m glad I purchased and have my Wrangler serviced at Route 18 Jeep. Bill Purdy More

Best service dept bar none. Won't take my Jeep anywhere else. They know the vehicle and do job right the first time. else. They know the vehicle and do job right the first time. More

The service was done within the hour like they promise me . Very pleasant and efficient. . Very pleasant and efficient. More

The dealership was clean efficient wait time was reasonable, Came to get a keyfob Is programmed, But I thought it was bad service when I had to ask them to cut the key also ,they said I didn't ask reasonable, Came to get a keyfob Is programmed, But I thought it was bad service when I had to ask them to cut the key also ,they said I didn't ask to have the key cut .I thought programming a key fob included everything including the key. What good would Is programming a key fob do if I have no key to get in a car if the battery died. More

this is for the commercial service department .. I HAD TO CHECK one star but in my mind it should be below ZERO ... I am Very unhappy - truck was dropped off to Route18 on 11/14 .. into rotation on the 15th. CHECK one star but in my mind it should be below ZERO ... I am Very unhappy - truck was dropped off to Route18 on 11/14 .. into rotation on the 15th... they checked 2 times and found no leaks or no issues ... truck picked up on 12/4 ... and the leak is still showing ... left msg for Jeff to call monday morning when he arrived and no call ... so i had to call him at 11 a.m. and he apologized (obviously because he's in the wrong) said he would get another tech to look but gave me a date of 12/13 ... this is unreal and unheard of to have my vehicle there for 17 days and fixed nothing .... now giving me another date but also said bring it but we won't get it into shop for 3-4 days . my business has already lost 17 days without this truck and now he wants us to leave for another 4 days without it getting looked at .... who runs this department ... i need someone to explain to me how an oil leak is showing but no one sees it .... More

Harley is the only one I spoke with thru the whole transaction. She was exceptional. transaction. She was exceptional. More

Everyone was courteous and supportive, most of all did a good job in a great time. good job in a great time. More

My first service on a new vehicle. My wife and I have been customers for years. Always good service! been customers for years. Always good service! More

Very clean easy going place car are done fast workers are friendly and professional I come from all the way in Staten Island to go there friendly and professional I come from all the way in Staten Island to go there More