Chris Lardieri

Below is my extreme dissatisfaction with the service experience I recently had at Route 18 Dodge regarding my Durango. I brought my vehicle in Monday 4/27 for routine maintenance and a check engine experience I recently had at Route 18 Dodge regarding my Durango. I brought my vehicle in Monday 4/27 for routine maintenance and a check engine light. I was told Jeff was not in, but was assured by the front desk woman that he would handle the service the following day(Tuesday 4/28). Mind you I already had an appointment set up for tuesday morning at 8:20am. When I followed up on Wednesday morning, Jeff informed me he was completely unaware of my vehicle or the requested work. Although he promised to expedite the process and follow up with me by noon, I received no communication. Following the authorization of work, my wife was told the vehicle would be ready Friday. I later found out this was not the case because parts needed to be ordered and technicians do not work weekends. We were promised the car Monday morning. Monday morning came and went . I finally received my vehicle back Tuesday morning. To make matters worse, the customer service during pickup was dismissive and unprofessional. There was no greeting or basic courtesy from the staff. Furthermore, I find the credit card surcharges on top of already high service prices to be unacceptable. I feel that these failures in communication and professional conduct stem from the leadership of the service manager, Chris Lardieri. The overall experience felt as though the dealership believes they were doing me a favor, rather than providing a paid service to a customer. I hope you take this feedback seriously to ensure other customers do not have this same experience but some how I feel it will fall on deaf ears. Fortunately, you have Jeff on your staff. He always tries to help out, even when his fellow service staff members have fallen short. I truly appreciated his dedication and effort. More

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Just purchased my 5rh Jeep from Rt18 Auto over the years so obviously very satisfied so obviously very satisfied More

by Joe R Verified Customer Verified Customer

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On June 24, 2025, I purchased a 2023 Jeep Grand Cherokee 4xe Overlander from Route 18 Chrysler Jeep Dodge Ram, 400 NJ-18 Suite A, East Brunswick, NJ 08816. Since purchase, this vehicle has exhibited multipl 4xe Overlander from Route 18 Chrysler Jeep Dodge Ram, 400 NJ-18 Suite A, East Brunswick, NJ 08816. Since purchase, this vehicle has exhibited multiple serious defects that directly compromise safety. Despite repeated attempts, both the dealership and the manufacturer, FCA/Stellantis, have refused to provide effective repairs or honor warranty obligations. The most significant defect involves the air conditioning and HVAC/defrost system. After approximately 20–30 miles of driving, the system stops cooling and begins blowing only hot air. This prevents the windshield from defrosting or defogging, especially in humid or cold conditions, creating a dangerous reduction in visibility. At times, the blower fails altogether, leaving the vehicle with no functioning HVAC system. This is not an isolated occurrence: numerous reports from other 2023 Jeep Grand Cherokee 4xe owners confirm identical failures. FCA/Stellantis has acknowledged a related problem under NHTSA Recall which identifies HVAC blower motor failure as a safety hazard, yet my case has been ignored. The second major safety issue involves the Head-Up Display (HUD) mirror assembly. This mirror is mounted into the dashboard as part of the HUD system, but it has been improperly installed and misaligned. As a result, it casts a strong, unwanted glare and reflection directly into the operator’s forward line of sight through the windshield. The problem is persistent and cannot be corrected by any adjustment available to the driver. The defect creates serious visibility hazards in multiple conditions, including: Driving under streetlights, tunnel lights, and bridge lights where overhead illumination reflects onto the HUD mirror and projects into the windshield. Daytime driving when the sun’s angle hits the HUD mirror and causes intense reflections. Night driving when artificial lighting from city streets or approaching vehicles strikes the HUD mirror. In all of these scenarios, the HUD mirror catches light from above and reflects it directly into the driver’s view, creating a distracting and blinding visual obstruction. This defect is not only inconvenient but dangerous, as it compromises the driver’s ability to maintain clear forward visibility at critical times. Together, these two defects—the HVAC/defrost failure and the misaligned HUD mirror glare—render the vehicle unsafe for use. A driver cannot reliably keep the windshield clear in changing weather conditions, nor can they maintain unobstructed visibility under everyday lighting environments. I have repeatedly reported these conditions to the dealership and to FCA/Stellantis, but my concerns were either dismissed as “no problem found” or ignored altogether. Despite being aware of ongoing recalls and widespread consumer complaints, Jeep has refused to provide an adequate repair, replacement, or repurchase. 2 years no car. It has been in the shop waiting for a resolution. More

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I have been using this dealership for years. The team is wonderful. I would highly recommend The team is wonderful. I would highly recommend More

by mdp925 Verified Customer Verified Customer

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Professional, friendly, knowledgeable, cleaned Lobby and restrooms. Worked out the best deals for my financial situation. Offered several options and explained all in detail. Excellent staff all around and restrooms. Worked out the best deals for my financial situation. Offered several options and explained all in detail. Excellent staff all around including Ryan as well. More

by ROBCOLEY7 Verified Customer Verified Customer

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Easy to get to -very clean - staff is superb! Service is great - sales is terrific- Service is great - sales is terrific- More

by seadolphin34 Verified Customer Verified Customer

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Very professional staff, friendly and helpful. I have been doing business with Bryt for almost 10 years, she is the best! I have been doing business with Bryt for almost 10 years, she is the best! More

by ericsnsn Verified Customer Verified Customer

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Horrible customer service. My 2024 jeep wrangler was dead. Had to get towed in. Couldn’t find anything wrong with it. Horrible customer service when asked about it. Sent me a My 2024 jeep wrangler was dead. Had to get towed in. Couldn’t find anything wrong with it. Horrible customer service when asked about it. Sent me a lame text saying they running diagnostics. Then my 75 year old mother had to get my jeep because I was stuck at work. The lady at service wouldn’t get off the phone and just handed her my keys without explaining the issues. I called and texted multiple times and no response. I won’t go back there or recommend anyone else. CEO was also sent email. More

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The dealership is fantastic. Everyone involved was really helpful and quick. I would highly recommend them Everyone involved was really helpful and quick. I would highly recommend them More

by pvaccari1593 Verified Customer Verified Customer

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I had worst experience in this dealership for my Jeep service.I wish I could give 0 stars. I dropped off my Grand Cherokee 4XE on a Thursday 9 am and I was told it will take days to fix(I had 4WD and 2 service.I wish I could give 0 stars. I dropped off my Grand Cherokee 4XE on a Thursday 9 am and I was told it will take days to fix(I had 4WD and 2 recall). No call and update even after days, kept repeatedly calling and I was told parts will come and then they can fix it. Finally I got it on Friday morning. I dropped my Wrangler 4XE as well and they did not even touch the car for 3 days. I pulled the car out without servicing it and taking it to a different dealership. Unprofessional and no communication and do not have technicians to handle 4XE vehicles. Avoid this dealership and definitely 4XE vehicles. More

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