Route 18 Chrysler Jeep Dodge Ram - Service Center

Great experience Welcoming and friendly staff that works promptly to fix your car. Was also notfied quickly about my car recall. My second jeep with route 18 and would Welcoming and friendly staff that works promptly to fix your car. Was also notfied quickly about my car recall. My second jeep with route 18 and would highly recommend coming here for either buying a car or needing service. More

Excellent service department. I live in Staten Island, NY and this was my first time at Route 18 Chrysler. I must say the service personnel (Konnor Kish and Ryan Jonas) were fantas I live in Staten Island, NY and this was my first time at Route 18 Chrysler. I must say the service personnel (Konnor Kish and Ryan Jonas) were fantastic as well as the receptionist that made my appointment. I don't remember her name (but she use to live in Staten Island as well). They were very accommodating, friendly and professional. My 2013 Dodge Charger was serviced with no issues and the wait time was very reasonable. I highly recommend this Service Department as well as the service representatives I have named. Thank you and I will be returning for future oil changes and service. More

Extraordinary Service I have to say, I have never had the service experience I have had with Ryan Jonas and Route 18 Dodge. The service is absolutely amazing with their att I have to say, I have never had the service experience I have had with Ryan Jonas and Route 18 Dodge. The service is absolutely amazing with their attitude toward helping and the full experience of how kind and fast they work. There is no hassle and they are willing to do the extra mile for the customer. I am from New York and I would rather take the hour drive to the dealership compared to going to any dealership in New York. If the sales team is as amazing as the service department, I will recommend everyone and anyone to go take a look at the team at Route 18. I want to thank them for all the help and customer service they gave me. More

Drive By I decided to stop by without prior appointment and Daniel Bredenbeck was helpful enough to take my car in and get it checked out. He was very professi I decided to stop by without prior appointment and Daniel Bredenbeck was helpful enough to take my car in and get it checked out. He was very professional and informative and honest! More

Top notch Service Rep Outstanding Customer care in service department. My wife and I know we can always rely Rich Warren's expertise. We try as best we can to schedule our Outstanding Customer care in service department. My wife and I know we can always rely Rich Warren's expertise. We try as best we can to schedule our service vists when Mr. Warren is on site. More

Excellent service by Rich Thank you Rich for alll your time and dedication into solving all my vehicles service issue. You are always extremely kind and most important efficien Thank you Rich for alll your time and dedication into solving all my vehicles service issue. You are always extremely kind and most important efficient More

Service - overall good experience, easy communication Rich Warren was easy to work with and communicate with. Car was in service for several days and was given a loaner car, no hassles (that was great!). Rich Warren was easy to work with and communicate with. Car was in service for several days and was given a loaner car, no hassles (that was great!). Communicate by text was super easy and payment super easy too. Just didn't like waiting for car to be washed at pickup since I advised my arrival an hour before hand and car was ready for a few hours. It's hard working full time overnight shift and classes full time days - my minutes are super precious. I would have given an excellent rating if the car was ready to go on my arrival. Otherwise, it was overall good experience and I appreciated the super easy communication since talking on the phone is not always convenient. More

Exceptional service and just a pleasure to deal with. I had recently brought both my 2015 Ram 1500 and my 2014 Jeep Cherokee in for service and was very impressed with how knowledgeable, courteous, and ju I had recently brought both my 2015 Ram 1500 and my 2014 Jeep Cherokee in for service and was very impressed with how knowledgeable, courteous, and just plain helpful the staff was. The service I received was over and above what is expected, I would recommend this dealership to anyone, thanks to Kenner Kish, Sean Boyle, Joe Gassaway, and Chris McQueen, and the rest of the staff, for their exceptional work. Keep up the good work! More

Very pleasant experience Lets face it, no one likes getting their car serviced. I had 8 software updates and a radio issue. I was there from 10:15 to 1ish. Almost 3 hours. Suc Lets face it, no one likes getting their car serviced. I had 8 software updates and a radio issue. I was there from 10:15 to 1ish. Almost 3 hours. Sucks. But what made it better was how attentive the techs were and how much they kept me updated on the progress. Sean Boyle was very polite and helpful. I bought my car from this dealership and it's been nothing but great experiences ever since. My husband who bought his jeep from a different dealership even bringa his vehicle here now. More

I reconsidered After sharing bad experiences with Route 18 Chrysler Jeep Dodge Ram via a post, within about 3 hours I received a phone call from Rich Warren at the d After sharing bad experiences with Route 18 Chrysler Jeep Dodge Ram via a post, within about 3 hours I received a phone call from Rich Warren at the dealer. He explained how his boss wanted him to reach out to me in order to make me a happy and get their customer back. I gave Rich much hesitation because of my previous experiences. He was able to talk me into allowing their dealership to perform my oil change as well as a 25 point inspection at no charge. I advised him of my schedule and my lengthy my daily commute. Rich accommodated me by providing a rental vehicle. While dropping off my car off Rich and I had a great discussion and he truly salvaged my relationship with this dealership. They chose the absolute best person for this job. Rich you are a TRUE ASSET to any establishment you are at. Thank you for going above and beyond in order to provide world class customer service!!! More