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Route 18 Chrysler Jeep Dodge Ram - Service Center
East Brunswick, NJ
613 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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613 Reviews of Route 18 Chrysler Jeep Dodge Ram - Service Center
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November 26, 2018
Pleasant experience. Had to do a tire rotation, oil change, and had a rattling sound coming from the front of the engine bay. Ryan Jonas helped me out and got everything I Had to do a tire rotation, oil change, and had a rattling sound coming from the front of the engine bay. Ryan Jonas helped me out and got everything I needed done quickly. He was very polite, informative, and overall a pleasure to have helping me out. He put a good reputation for this dealerships service center and would highly recommend him for any service. More
by AlexV
Employees Worked With
Ryan Jonas
November 03, 2018
Changing sensors They supposed to change 2 sensors,oxygen and exhaust temperature.Never did.They just reset CEL,whitch came back after one week(I went to other mechani They supposed to change 2 sensors,oxygen and exhaust temperature.Never did.They just reset CEL,whitch came back after one week(I went to other mechanic and he checked the code ,whitch was the same P2002 and check those sensors and they are old,never been changed !!!).Left massages,nobody called back.This is one of many problems I've had with this guys.This is the one and only worst service I've ever been to.General manager is never there ,advisors don't give a xxxx.Leaving massages and nobody call you back Last month I left my car for oil change and CEL ,took them 4 days to find out,what code is it.When I picked up my car I checked the oil and was black like an asfalt(they jus reseted oil change on cluster ).They lost my oil cap whitch I had to buy it for $90 bucks and when I told the advisor Jeff about it ,he said,he is going to check the cameras and call me back.Never did! More
by John1972
October 09, 2018
Once they have your money, forget about customer service Bought my car here back in January and had no problems with it. Open till recently, I started to have an issue with it. I took it to the service cen Bought my car here back in January and had no problems with it. Open till recently, I started to have an issue with it. I took it to the service center, and they were very nice over the phone. However, when I took my car there to be serviced, they called me back under 2 hours telling me it’s fine. I was upset because I never had an issue before. I spoke to David (financial director) who basically told me I was being crazy and I was “all over the place”. He was extremely rude and no help whatsoever. Funny thing is, when I bought the car and gave him all my money, he was extremely personable and kind. Funny how things change after they have your money. I was also told with a service, the car would be washed. I suppose because there was no work actually done, they decided not to wash it either? Such horrible customer service which really upset me because when I bought the car everyone was so nice. I felt shoved out of the service department and it was very frustrating because they wouldn’t even try and help me understand the issue. They just shooed me away. Mind you, I have full coverage, and I’m pretty sure all they did was look under the hood and close it right back up. Customer service in he customer service department was also bad- again, felt like I was being shooed out. More
by DodgeRam
Employees Worked With
September 06, 2018
Lemon I leased a 2018 Dodge Ram 1500 from Rt 18 Auto in February 2018. In July 2018 the check engine light came on and the engine overheated. I brought it i I leased a 2018 Dodge Ram 1500 from Rt 18 Auto in February 2018. In July 2018 the check engine light came on and the engine overheated. I brought it in for servicing. It took 11 days for the problem to be fixed and it turned out to be two completely separate issues with the engine. The dealership has been completely unhelpful when trying to speak with the financial department regarding voiding my lease on this lemon they sold me. Disappointing considering I was a returning customer. More
by Dissapointed
Employees Worked With
August 08, 2018
Outstanding service I've maintained my 06 Commander with this dealership since I bought it. It's got over 170k miles on it and runs like new thanks to their work. I usual I've maintained my 06 Commander with this dealership since I bought it. It's got over 170k miles on it and runs like new thanks to their work. I usually work with Ann and she's been truly outstanding. She's made sure that Chrysler has honored the extended warranty through many repairs over many years. Ann always makes sure I am informed and my car abd I are taken care of like VIPs. THANK YOU ANN (AND RT 18) More
by GMYRON
Employees Worked With
Ann Schulz
June 08, 2018
Excellent I had an appointment to get oil change and rotate tires. It was done in less time then estimated and without any issues. Great job Ann from rt 18 jeep I had an appointment to get oil change and rotate tires. It was done in less time then estimated and without any issues. Great job Ann from rt 18 jeep. More
by Mikkey
Employees Worked With
Ann Schulz
June 05, 2018
Service Had my Towed in on Sunday night because it seemed like it was overheating and loss of power steering. They were able to diagnose and fix the issue in Had my Towed in on Sunday night because it seemed like it was overheating and loss of power steering. They were able to diagnose and fix the issue in a timely manner. Will always continue to use them and recommend. More
by SRT529
Employees Worked With
John Sowder, Ann Schulz
May 28, 2018
happy jeep customer dealt with Jeff in service, he listened to my description of what was going on with the jeep, and was able to get the concern resolved,, I will be us dealt with Jeff in service, he listened to my description of what was going on with the jeep, and was able to get the concern resolved,, I will be using him again, and I do recommend him. More
by pinbust
Employees Worked With
May 15, 2018
using my truck as test to help other trucks replaced my 30,000 mile plugs with 50/100,000 plugs to cut service cost & bring in more customers with better service. regards Pat Tomori replaced my 30,000 mile plugs with 50/100,000 plugs to cut service cost & bring in more customers with better service. regards Pat Tomori More
by pat Ram 1500
Employees Worked With
Rich Warren, Ann Schulz, Christopher Toth
May 10, 2018
Great vehicle experience and servicing. Love our Jeep Grand Cherokee. The first time routine servicing went great. Best experience I have ever had. Service agent Ann made the process smooth Love our Jeep Grand Cherokee. The first time routine servicing went great. Best experience I have ever had. Service agent Ann made the process smooth and quick and my hats off to the service techs who did a fine job. I look forward to doing more business with the dealership again. More
by Dave
Employees Worked With
Ann Schulz
