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Route 18 Chrysler Jeep Dodge Ram - Service Center
East Brunswick, NJ
613 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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613 Reviews of Route 18 Chrysler Jeep Dodge Ram - Service Center
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July 16, 2020
READ!! AND BE ADVISED.... STRONGLY recommend using READ!! AND BE ADVISED.... STRONGLY recommend using another dealer or service center to get your vehicle serviced. The complete incompetence and lack READ!! AND BE ADVISED.... STRONGLY recommend using another dealer or service center to get your vehicle serviced. The complete incompetence and lack of professionalism from their service department raises concerns on the quality of work being performed on your vehicle. I was told my truck would take UP TO one week to complete the service required once the parts were in. Two and a half weeks later, my truck was still untouched and not one person had the courtesy or responsibility to call and update me on what was going on. They didn't provide a loaner vehicle for the time my truck just sat there, leaving me no choice but to rent a vehicle at my own expense. Once I realized how careless and unconcerned they were with me as a customer, I decided to pick up my truck and stop paying for a rental. I requested to be contacted once the "special" tools needed to perform the service to my truck had arrived, and was assured once again that it would take no longer than 3-4 days to complete the service, since the parts were already there. Here I am over a month later.....still waiting. Glad I didnt hold my breath service team!! More
by icunha81
Employees Worked With
Other Employees :
Rich Warren, Ann Schulz, Sean Boyle, Christopher Toth
June 18, 2020
Oil Change & Tire Rotation This was my first experience with this location as I couldn't obtain a quick appointment from my usual dealership. The online scheduling was very easy This was my first experience with this location as I couldn't obtain a quick appointment from my usual dealership. The online scheduling was very easy and it was great to receive reminders of my appointment. Personnel, was very friendly and professional. More
by bdev70
Employees Worked With
Christopher Toth
April 06, 2020
Great Job done and very fast service, will definitely be returning back for more services, all very friendly and courteous associates. Scheduling was easy as well returning back for more services, all very friendly and courteous associates. Scheduling was easy as well More
by blard33
March 19, 2020
Just bought a pre owned Ram 1500 Big Horn. Back up camera was not working. Made appointment with Rt 18 Dodge, and they couldn’t be more accommodating. I brought my truck in, and they took care of the job in was not working. Made appointment with Rt 18 Dodge, and they couldn’t be more accommodating. I brought my truck in, and they took care of the job in less than an hour. Friendly staff, I highly recommend this dealership. More
by Falnj
Employees Worked With
February 18, 2020
The best Jeep service around. Their staff (Ann) are so accommodating and extremely helpful. Important to note our Jeep was not purchased there but we go to them for their superior service. Would highly re accommodating and extremely helpful. Important to note our Jeep was not purchased there but we go to them for their superior service. Would highly recommend and will definitely be buying our next Jeep from them directly! More
by Pgregus
Employees Worked With
Ann Schulz
January 30, 2020
Great Service, Javier verry friendly, professional person He help me all question i haved for my car about fix the gap etc. also other personal Service area they do great Job. In all the dealer have person He help me all question i haved for my car about fix the gap etc. also other personal Service area they do great Job. In all the dealer have a good staff verry profesional. More
by Jomayra Rivera & Angel Velez
Employees Worked With
Javier Columbie
December 18, 2019
Upon, arrival everything seemed great. Was greeted and spoke to a service advisor, who was helpful and explained possible causes of my poor riding vehicle. Also, dash and passenger carbon trim appliqués spoke to a service advisor, who was helpful and explained possible causes of my poor riding vehicle. Also, dash and passenger carbon trim appliqués were to be replaced. Go to pickup vehicle and ONLY dash was replaced. Was told to go to parts dept to order pass door appliqué. They’ll call me, when part arrives and come in and it would take an hour to replace. No appointment, needed. I receive a call that part has arrived, but I have to make an appt. Booking are 3-4 week wait. Then, I get in car and they’ve driven my car for 6 miles. ABDOLUTELY, NO REASON to drive car 6 miles. Even, a before and after test drive, doesn’t need 6 miles. Then, I noticed spilled coffee or hot chocolate in cup holder. I, don’t drink coffee or hot chocolate. Not, have ever had anyone in car with coffee. Also, odometer IN and odometer OUT on invoice was never updated. Yet, my car shows 6 miles more. Clearly, joyriding! Have not been back, since. Grow up and quit riding around in customers cars, drinking beverages. Front desk is awesome. Auto techs are clowns. More
by Just_killin_time_online
Employees Worked With
Auto techs suck. Joyriding in customers vehicles. Spilling coffee or whatever beverage. , Christopher Toth
November 14, 2019
Ann Schulz-Service Advisor TOP NOTCH! Makes service appointments a treat. Thorough, efficient, pleasant and know how.Ann is the greatest by far! It' always a treat to have Ann TOP NOTCH! Makes service appointments a treat. Thorough, efficient, pleasant and know how.Ann is the greatest by far! It' always a treat to have Ann as your Service Advisor. More
by Angelsdtp
Employees Worked With
Ann Schulz
November 01, 2019
Dropped off our Jeep Commander for front brakes - they took us right away AND ran through the entire vehicle and found two recalls and corrected them as well. Not only was the price amazing - but the cus took us right away AND ran through the entire vehicle and found two recalls and corrected them as well. Not only was the price amazing - but the customer service AND service was amazing!! Keep rises like new! Thank you!!! More
by MIke
