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Route 18 Chrysler Jeep Dodge Ram - Service Center

East Brunswick, NJ

3.5
613 Reviews

613 Reviews of Route 18 Chrysler Jeep Dodge Ram - Service Center

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April 20, 2023

They are reacting very fast, I didn't wait long time till the job done They are reacting very fast, I didn't wait long time till the job done. And friendly More

by Tianti0709@gmail.com
Recommend Dealer
Yes
Apr 20, 2023 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

April 19, 2023

I have very confident bringing my vehicle back for repair. Been dealing with the facility since 2002 and was always treated good. More

by CDelikat
Recommend Dealer
Yes
Employees Worked With
Kevin
Apr 20, 2023 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for your review of our Service Department! We are so glad that our team has been so helpful with your needs since 2002!

April 19, 2023

Professional, efficient and respectful Parts manager was extremely helpful and knowledgeable. Shows great care for customers and ensuring they leave happy More

by wyatt83travis@gmail.com
Recommend Dealer
Yes
Employees Worked With
5
Apr 20, 2023 -

Route 18 Chrysler Jeep Dodge Ram responded

Thanks for taking the time to share your experience. We are so glad to hear that our service team was so helpful to you!

April 17, 2023

The service department was very helpful and courteous. Significantly better than the competition in the area. More

by Blankk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Mullan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

March 27, 2023

Worst experience I have ever had at a dealer . From lack of communication to straight lies. And even the service manger telling me No survey is better then a bad one. More

by Metsrule327@gmail.com
Recommend Dealer
No
Employees Worked With
Chris Lardieri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Riverside Partners
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Mullan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Toth, Alicia Alonso, Michael Nabinger
Mar 27, 2023 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for reaching out, I apologize about your experience. At a moment of your convenience, please give me a call to discuss this further. Christopher Lardieri Service and Parts Director Route 18 CDJR 732-387-2601

March 20, 2023

Had a number of things completed today on our Hellcat and the dealership/service we received was excellent. Very happy with the work and the time taken to complete it. More

by meyercrjc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Toth, Kelly Mazza
Mar 21, 2023 -

Route 18 Chrysler Jeep Dodge Ram responded

We're very glad to hear that you were pleased with your service visit and everything was completed in a timely manner - thanks!

February 20, 2023

High price for oil and my truck had Saturday appointment they told me they lost the work sheet and they did on Monday 02 /20/2023 I needed my truck on Sunday so I had to use someone's car they pick me up More

by Nicknitro9856
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Route 18 Chrysler Jeep Dodge Ram responded

I tried reaching out to you this morning. At a moment of your convenience, please give me a call to discuss your visit. Christopher Lardieri Service and Parts Director Route 18 CDJR 732-387-2601

December 21, 2022

Love this dealership, Fast service, simple to schedule an appointment and very nice service staff! I would never go to another dealership for service or new purchases, I'm very happy here! More

by NinaM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevan Mulan
Dec 22, 2022 -

Route 18 Chrysler Jeep Dodge Ram responded

Nina, thank you so much for taking the time to share your experience!

November 03, 2022

5yr checkup on my life time warranty. Had issues with the commander and they took care of it with no nonsense. Good job. More

by Jrl_5751
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Nabinge
Nov 03, 2022 -

Route 18 Chrysler Jeep Dodge Ram responded

Thanks for sharing your kind remarks. It's great to know that our team was so helpful and you're pleased with everything!

September 01, 2022

Great Service Dept, five stars. Jeffrey in service the best and Chris the manager top in his field. The only reason I go to this dealership is for service. The Sales Dept sinks and More

by Vdelio650
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to share your experience! We are so glad our team was so helpful!

Sep 01, 2022 -

Vdelio650 responded

Great Service Department, your Sales Dept needs to be brough up to speed! I had a bad experience with your Sales Dept over buying a new 2022 Jeep Wagoner you lost the sale, and I am going to a new dealership to purchase the Wagoner. I been a customer since 2010 and purchased 8 vehicles at your Dealership and now you lost me because of your Sales Dept.

Sep 06, 2022 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you so much for bringing this to our attention. I know we have worked together in the past multiple times and hope that you will still consider us in the future for other vehicles. Please give me a call if you would like to discuss this situation further. Kind regards, - Javier Columbie, General Manager (732) 387-2600 ext. 2253

Sep 06, 2022 -

Vdelio650 responded

You lost me!