Route 18 Chrysler Jeep Dodge Ram - Service Center

Service dept. Is great . they always take good care of my truck and me. I've also leased and bought 4 vehicles there. Very pleased with the sales people . truck and me. I've also leased and bought 4 vehicles there. Very pleased with the sales people . More

The Service I had was excellent well taken care of with definitely well come back again service was prompt in and out and very pleasant definitely well come back again service was prompt in and out and very pleasant More

I’ve been there before and I’ve been satisfied with their services. However during my last visit relates to a recall, I asked them to check my headlights to offer me a solution to improve the lights that Che services. However during my last visit relates to a recall, I asked them to check my headlights to offer me a solution to improve the lights that Cherokee has, and they declined if I didn’t pay $145 for diagnosis. What Diagnosis? I was just asking for a suggestion to improve the lights of the car that has bee poorly designed with its headlights and because my car didn’t have warranty then they wouldn’t spend a minute with me without paying “diagnosis fee”. I was absolutely disappointed for their non sense. More

No matter how many times I have visited the dealership everyone has been gracious and very helpful. This past time Chris showed his true colors helping with the issue I had. From the service writers to D everyone has been gracious and very helpful. This past time Chris showed his true colors helping with the issue I had. From the service writers to Denise who is truly the asset of the service department, KUDOS to them ALL!!! More

Route 18 Chrysler Jeep and Ram is outstanding I give them five stars and Kevin makes it a 10 star Kevin kept me up-to-date on the progress of my vehicle being repaired five stars and Kevin makes it a 10 star Kevin kept me up-to-date on the progress of my vehicle being repaired More

The service rep Jeff was extremely rude to me in 3 occasions. The service dept Mis diagnosed the issue. The Service dept rep Jeff actually told me he was NOT going to order the part that was needed to occasions. The service dept Mis diagnosed the issue. The Service dept rep Jeff actually told me he was NOT going to order the part that was needed to fix the issue. This was after I realized that my car was going to have to be brought in again to resolve the issue. The service manager did not even offer me a free oil change for the mistreatment and disrespect I was shown. I have bought 2 cars from route 18 auto and they WILL NIT BE GETTING MY BUSINESS AGAIN The star I gave Jeff is not even deserved but it was the lowest I could give I have never had such a negative experience like this in my 48 years I. This earth More

Very bad terrible They did not correct what needed to be serviced even after multiple phone calls, and text messages I am in good faith cannot recommend this jeep dealership serviced even after multiple phone calls, and text messages I am in good faith cannot recommend this jeep dealership More

My ram went into to the service shop 3 times for an air suspension problem. Each time the service department went above abs beyond even though the first two times didn’t actually fix the problem. As of n suspension problem. Each time the service department went above abs beyond even though the first two times didn’t actually fix the problem. As of now, it’s been a week since picking it up Andy air suspension seems to be working normal again. Kevin was very helpful through all of it and wanted to make sure that it was fixed right every time it was there. More

The check tire pressure system warning was on. they needed to order a part and would call me when it came in. 6 weeks later I called them the part was in. I brought my car in. They never called me with needed to order a part and would call me when it came in. 6 weeks later I called them the part was in. I brought my car in. They never called me with the estimate. The cost was a little over $1,000. Receipt showed additional work done that had nothing to do with the part that was installed. More

I only gave 1 star for the service department. I had an appointment at 10 but it’s 12.24 and I’m still waiting for an oil change and DEF fill up tank. Is waiting 2 hours for those services really worth it? appointment at 10 but it’s 12.24 and I’m still waiting for an oil change and DEF fill up tank. Is waiting 2 hours for those services really worth it?! Not for me. Next time I’ll do my search for a well known service places nearby. Also, every time I go for any service there is always something else to repair or change. I believe we as customer have the right to be told the exact/FINAL amount they will charge you for any repair not just tell you one charge but the total price. The DEF fluid fill in tank costs $170 but the fluid at autozone costs $10 and YouTube has videos of how easy and simple this could be done. Oil change for diesel $190 if you go Valvoline it’s much cheaper and it only takes 15 minutes and you stay in the car and see what they are doing and if this place is next to a carwash you get a free car wash for your truck. Here at rt18 Dodge Ram took 2 hours and 1/2 and they have lazy people that don’t wash their hands because my arm rest was greasy. Now a days we need to watch our pocket and if you have the chance to go another place then do it. Don’t let this dealer rip your money off. And last, the attitude of their representatives is the worst and instead of helping the customers it seems like they get paid more if they make you agree to do more repairs than what you went for in the first place. They will Never tell you about discounts or coupon, I was “lucky” to find a coupon in their website but Jeffrey “service adviser “ wouldn’t even tell me. I understand that prices went up but it is not right what they charged me having a coupon and a 10%off (diesel oil change, replace filters, all def fluid) came up to $600. One more thing I was seating next to a lady and she was told that she needed to change something and it will cost her more than $600 she right away called her husband. They think that because we are women we are stupid and they can take advantage of us! More