Route 18 Chrysler Jeep Dodge Ram - Service Center

The service department horrible! ! This department never gives a loaner. I have had my car in a few times for service one time it was there for months and I revieved no car. Today I a ! This department never gives a loaner. I have had my car in a few times for service one time it was there for months and I revieved no car. Today I am again stuck without a car even though the service called me yesterday to tell me the diagnostics and ask for approval to move forward. The man told me the car would be ready by the end of the day. I recieved no call or text to let me know what was going on. Today I find out the part was never delivered and it won't be in until next week. Uggh!! I am reminded why I should go elsewhere for my next car. More

Very pleased with my car's service. The staff was very nice and attentive and set me up with a courtesy car while I waited for my car to be done. Thank you for keeping such a great staf The staff was very nice and attentive and set me up with a courtesy car while I waited for my car to be done. Thank you for keeping such a great staff and for the excellent service! More

Route 18 is great! They really helped me out with servicing my Jeep. Jeff contacted me daily to let me know the status of it and was so kind through the whole process. They really helped me out with servicing my Jeep. Jeff contacted me daily to let me know the status of it and was so kind through the whole process. He went above and beyond along to help me with my Jeep issues!! More

Absolutely brutal service experience filled with lies. My 4th car through this dealership and received Zero customer service. Our car was at service for 3 months! It took 5 weeks before the problem was di My 4th car through this dealership and received Zero customer service. Our car was at service for 3 months! It took 5 weeks before the problem was diagnosed and then an additional item revealed when it was time to pick it up. We endured having to get a m rental and being down a car for the first 2.5 weeks before we could even get a loaner. Promise after promise was broken. It was next to impossible to get a call back or a call when someone said they would call. After 2mos the admin still needed to ask which of our cars was there and what for and that they would have to call back because there were no notes in the system. Zero communication or courtesy what so ever. After 4 cars here I will never be back nor recommend this dealership or quite possibly Jeep/Dodge in general. Absolutely brutal More

Terrible experience for an overpriced oil change. The dealer has no regard for anyone's time and is extremely inconsiderate. No loaner cars available and they do not give you a status update unless y The dealer has no regard for anyone's time and is extremely inconsiderate. No loaner cars available and they do not give you a status update unless you call. They didn't even reset my oil life meter when they were done with the oil change. Save your time and money and go elsewhere! More

I always look at the opportunity to buy something new. Quick, easy and right on schedule Quick, easy and right on schedule More

When I purchased my jeep wrangler from Salesman Glenn Hedges he told me that the service department will give you Exceptional service I really thought he was just saying that because he works there. But Hedges he told me that the service department will give you Exceptional service I really thought he was just saying that because he works there. But Glenn was not kidding Kevin Mullan has helped me a few times and I never had to call the shop to find out about the jeep .He was right on it, making sure that any issue with the vehicle was explained to me , Thats how a service dept is supposed to be. And jeff Henry has also when the extra mile to make sure i was satisfied with the service i received . Thank You Guys Keep up the good work and you will always have my families business when it comes to auto repairs. More

it was quick efficient and painless. ......great job and the service work is always good. thanks ......great job and the service work is always good. thanks More