Route 18 Chrysler Jeep Dodge Ram - Service Center

I was very pleased with the service at RT.18, Jeff was a pleasure to deal with, there was an odd problem with my car and Jeff did everything possible to fix the issue and did it quickly, this is definitely pleasure to deal with, there was an odd problem with my car and Jeff did everything possible to fix the issue and did it quickly, this is definitely 5 star service. More

Got a brand new durango from this dealership. Has 1000 miles and has an engine problem. I spoke to the manager who never got back miles and has an engine problem. I spoke to the manager who never got back More

Pleased with the efficiency. Michael in service kept in Pleased with the efficiency. Michael in service kept in informed in a timely manner throughout and my car was repaired to my satisfaction. I was impr Pleased with the efficiency. Michael in service kept in informed in a timely manner throughout and my car was repaired to my satisfaction. I was impressed. More

They performed an oil change on my car and checked if the car needed anything else and sent me on my way. They communicated well and got me a lift to and from till my car was ready. Great experience! car needed anything else and sent me on my way. They communicated well and got me a lift to and from till my car was ready. Great experience! More

Jeff Henry in the Service Department once again helped me out of a jam, flat tire. As always he was concerned and very pleasant to deal with. He values the customer and does all he can to satisfy them. Than out of a jam, flat tire. As always he was concerned and very pleasant to deal with. He values the customer and does all he can to satisfy them. Thanks again, Jeff. More

It was a great experience from beginning to end. Everyone was extremely helpful and pleasant. I highly recommend Route 18 to friends and family for all their service needs. was extremely helpful and pleasant. I highly recommend Route 18 to friends and family for all their service needs. More

This is the best Jeep dealer in Central NJ. I came here after several horrible experiences at Freehold Chrysler Jeep, and have been super impressed every time. It is well worth the drive to visit this deal after several horrible experiences at Freehold Chrysler Jeep, and have been super impressed every time. It is well worth the drive to visit this dealership for all your Jeep needs. More

I had a miscommunication issue previously but this visit I was in and out made the experience a pleasant one! Will continue to go there for all my future service appointments I was in and out made the experience a pleasant one! Will continue to go there for all my future service appointments More

The service overall was good, friendly and knowledgeable staff. There was a very long delay in getting the Jeep back, however I do understand the delay in receiving parts due to Covid. The only suggestion t staff. There was a very long delay in getting the Jeep back, however I do understand the delay in receiving parts due to Covid. The only suggestion that I have is when providing pricing for a key fob, please give the customer pricing for the both key fob with the actual key and without the key. Having this information upfront allows the customer to choose which option they would like to purchase. I wasn't aware that it did not include the key. I found out after picking up the vehicle and saw that the key was missing. The staff made a key on the spot and did not charge me for due to the inconvenience. It was greatly appreciated and Kevin followed up to apologize for the miscommunication. I will return to this dealership in the future for services. More