Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Route 18 Chrysler Jeep Dodge Ram
East Brunswick, NJ
1,621 Reviews
Route 18 Auto, aka Route 18 Chrysler Jeep Dodge Ram always maintains competitive new and pre-owned inventories of Chrysler, Dodge and Jeep vehicles. Staffed with experience sales representatives and top trained technicians, we're here to provide a fun, easy and valuable automotive shopping and service experience. Stop by our Route 18 Auto dealership today at 400 Route 18 to see for yourself!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,621 reviews
November 03, 2016
Great work, and great job of getting my warranty to cover Richie and Chris did everything they could to get a large amount of work covered under warranty. The work has all held up great so far. The work took Richie and Chris did everything they could to get a large amount of work covered under warranty. The work has all held up great so far. The work took a bit longer than ideal - 3+ weeks to get me back on the road, which is the only reason this is 4 and not 5 stars. I'll chalk that up to needing a bunch of time to work with the warranty department to cover the costs, but even so 3 weeks without my primary vehicle was a minor inconvenience. More
by sugg22
Employees Worked With
Rich Warren
October 31, 2016
Excellent Service Experience. I had an excellent service experience today. I brought my car in for an oil changeand asked Rich to give me an estimate to replace my windsheild. Th I had an excellent service experience today. I brought my car in for an oil changeand asked Rich to give me an estimate to replace my windsheild. The price was better than what i was qouted from SafeLite. Rich arrsnged for a ride home and had me picked up in plenty of time to make my evening appointment. Nice job!!! More
by Brian Shube
Employees Worked With
Rich Warren
October 25, 2016
Oil change and check up Route 18 Jeep Auto gives the best service I had my oil change done today was even able to make my appointment last minute and they call me David and h Route 18 Jeep Auto gives the best service I had my oil change done today was even able to make my appointment last minute and they call me David and had it done within 2 hours Ryan Jonas the service advisor and Rich are the best! Ryan has always helped me before even been able to get me a loaner vehicle when the service needed to be done to my car best service by him will always go back More
by Ashley Asklof
Employees Worked With
Ryan jonas
October 10, 2016
Overall good experiences Leased 2 Jeeps from them past 2 yrs. Our first Jeep Wrangler we dealt with Jeremy in 2014, nice service, friendly and helpful. Leased a Jeep Compass Leased 2 Jeeps from them past 2 yrs. Our first Jeep Wrangler we dealt with Jeremy in 2014, nice service, friendly and helpful. Leased a Jeep Compass in 2016 dealt with Bryt, she was nice, friendly and helpful as well. We have taken both vehicles for oil changes, normally it would take a little over an hour. Now with Express service the last oil change took about 45 mins (Oct 2016). Waiting area is great, with free wifi, a nice coffee machine with all types of choices for coffee, cappuccino etc. Fresh, tasty pastries and bagels. So far so good with this dealership. I haven't had any non-routine things happen yet, besides one small knob not working. More
by tammy18
October 06, 2016
Horrible First let me say my sales associate was excellent as for management they are slimy, lying ,conniving crooks. I went to the dealership to purchase a 20 First let me say my sales associate was excellent as for management they are slimy, lying ,conniving crooks. I went to the dealership to purchase a 2013 Chevy Spark that was advertised on the Internet for $6,977. I had a trade-in which we negotiated to be $3,000. I then negotiated a purchase price with my sales associate who went to the manager for the Chevy spark for $6,750 which was agreed upon. I informed them that I wanted to finance the balance. I also stated I only wanted to pay for doc fees, registration and sales tax. My sales associate told me there is no other charges that that dealership charges except the ones I am willing to pay for. He came back with the total cost including dock fee registration and sales tax. There were no other fees associated with the final price. He also stated the minimum finance is $7,500 so he would give me a check for $3,000 for my trade-in and I would have to finance the entire purchase price. I decided I didn't want to finance the entire purchase price and told the sales associate I was going to take a loan from my credit union. That's when it all fell apart. After waiting a while I had a manager come to me and tell me if I wasn't financing through their dealership they couldn't make the deal at that price. I then inform my sales associate that if that's the case I will pay full price as advertised.on the internet. He went back to his manager and after I waited at least a half hour the manager came back with some lame story that they had another buyer and he was willing to pay full price plus prep charges and window etching. This dealership is a big scam and I would highly recommend to stay far away as there are other dealerships more honest. More
by Trikerider
Employees Worked With
Manny Rodriguez
September 29, 2016
Route 18 Chrysler Jeep Dodge Ram Got It Done!! Called with a leaking radiator. Ann Schulz got me in quick and did everything she could to make sure I got in for service before I broke down on the s Called with a leaking radiator. Ann Schulz got me in quick and did everything she could to make sure I got in for service before I broke down on the side of the road. So thankful! She was wonderful to work with. Really cared about my service request and gave it her full attention. Once I arrived Rich Warren checked me in and was extremely helpful and got my vehicle in for service. If you need your Chrysler Jeep Dodge Ram serviced I would only recommend RT 18 for best service they got me in and got it done!!! More
by enzo
Employees Worked With
Rich Warren, Ann Schulz
September 01, 2016
Service I bought my Jeep at a Hyundai dealership, and since the day I got it I had nothing but problems. I finally brought it to Rich at Rt 18 Jeep who took a I bought my Jeep at a Hyundai dealership, and since the day I got it I had nothing but problems. I finally brought it to Rich at Rt 18 Jeep who took a look at the car, identified all of my problems, and did everything he could to get it taken care of. He's had parts replaced, he's been back and forth with the other dealership with things that need to be done, he's made endless phone calls and checks on me to make sure everything's going smoothly. I am happy to say that ONLY because of his hard work my Jeep is in good shape. The best part of all this is I did not buy my car from Rt 18 Jeep, but that didn't matter to them. They care about people, keeping them happy and keeping them safe. I look forward to going to Rt 18 Jeep for my next one, and I will recommend them to anyone and everyone! More
by Jerseyshore
Employees Worked With
Rich Warren
August 25, 2016
The worst Terrible, would never do business with them. From the moment Keith Dickinson questioned our current lease provider, asking them if we were being tru Terrible, would never do business with them. From the moment Keith Dickinson questioned our current lease provider, asking them if we were being truthful about time left on our lease, loosing his cool when ask for different payments options, disrespecting my wife in front of me and my children , when she got out of her chair, I knew we made a mistake choosing to go to Route 18 Auto. Mr Robert McCusker; No amount of price lowering would make us recommend you or do business with you. More
by Juan Ore
Employees Worked With
Robert McCusker, Keith Dickinson
August 17, 2016
Quickie oil change I needed a quick oil change and at first was hesitant that a dealership could do anything quick, but when I went online to schedule an appointment the I needed a quick oil change and at first was hesitant that a dealership could do anything quick, but when I went online to schedule an appointment the process was simple so I scheduled it. The day if my appointment I was taken in right away, service wait room was very clean and comfortable, tasteful magazine selection, bagels and coffee!! Richie Warren was super sweet and the staff seemed to all enjoy their jobs. Will def come back. More
by Dsharkey
Employees Worked With
Rich Warren
August 17, 2016
Best service ever I had just paid another shop to fix an issue that was not corrected. I went to RT 18 and they figured it out quickly my car was fixed right and on tim I had just paid another shop to fix an issue that was not corrected. I went to RT 18 and they figured it out quickly my car was fixed right and on time. And even better when I picked up they had washed my car for me! More
by Jeep33
