DCN Hyundai- Service Center

HEARTBROKEN. WILL NEVER COME HERE AGAIN. hello fellow facebook friends. for the past few months i have been keeping everyone updated/sharing what i’m going through with my dealership. as ever hello fellow facebook friends. for the past few months i have been keeping everyone updated/sharing what i’m going through with my dealership. as everyone knows, i bought my car, certified preowned in February. Just TWO WEEKS after getting it, my coils went. I fixed them, and then about two weeks later, they blew again. I brought my car to my dealership and they fixed it. About a month later, it happened AGAIN. This time, I had to get it towed there and not only was it the coils, but the fuel line as well. Shortly after this, my spark plugs were bad as well (Not sure why they weren’t changed at the time the coils were???) Anyways, after constantly driving up to my dealership every two weeks and CONSTANTLY telling them I think there is a deeper issue than just the coils, they told me my car is fine. I told them for months that it’s been sputtering and jerking forward, I told them MANY times I think it’s the transmission. Eventually, they had me leave it over night so they can look at it. The next day, they told me there is nothing wrong with it, it’s running PERFECTLY fine. I drove home and I felt it sputter and jerk constantly. I called them right back and told them AGAIN (This has been going on for months, literally since two weeks after I got the car I told them there is something wrong with it) Not to mention the 16 times in a day I called them saying there is something wrong with my car. I never got an answer, a call back or any help. They havent returned my emails (STILL). So, I brought it again and left it for two weeks before hearing anything. Then, they called me and told me it’s my entire transmission that is bad. My first thought was; “it took them TWO WEEKS to figure that out? when they had JUST told me it’s running perfectly fine? How can a car that I had just bought a few months before have a bad trans!!?!” Another two weeks went by with no contact from them. I got a phone call about a week ago, saying that it’s the trans and I would have to pay for a new one. As you all can probably imagine, I LOST my mind. How on EARTH do they want me to pay for a new trans on a car I drove, to and from work/school, for only 5 months!!?? How do they expect a 19 year old, college student to come up with that money when I’ve been telling them for FIVE MONTHS that there is something wrong with it (each time they assured me it’s running perfect). By this time, I am sitting in tears and shaking, because I don’t know what I’m going to do. I work two jobs and attend college and am barley making it as it and now I have to come up with this type of money??? I was freaking out. They told me I have about five minutes to tell them yes or no because Hyundai was going to take back the “offer” they had made me. Thankfully, my mom ALWAYS has my back and let me borrow the money (Eternally grateful). I have never experienced anything as awful as this dealership. How do they sleep with themselves at night??? This is not the first, second, third OR even fourth time I am complaining about the horrible people at this dealership. They knowingly sold me a lemon car that I am PETRIFIED to drive, not to mention I drive LITTLE CHILDREN every single day. They didn’t even give me the money back from the insurance and car payment (400$) from the month my car sat at their shop. Not only that, but after driving my car for MILES AND MILES, they returned it with NO gas and now am i am many miles over due for an oil change. I am heartbroken. I am asking everyone to PLEASE SHARE AND READ THIS SO EVERYONE CAN KNOW ABOUT THE HORRIBLE, EVIL, CORRUPT, CHEATING PEOPLE THAT WORK AT THIS DEALERSHIP!!! More

In, out, job well done I took my car for PM plus some extras, at 150K miles was needed, I knew was going to be a long service as the staff clearly indicated, Alan kept me ab I took my car for PM plus some extras, at 150K miles was needed, I knew was going to be a long service as the staff clearly indicated, Alan kept me abreast on updates and delivered as promised, car is running like a charm! More

Service Super The TLC from the service department is a welcomed experience Very pleased with the work The extra help from Steve Seidner helping me to better und The TLC from the service department is a welcomed experience Very pleased with the work The extra help from Steve Seidner helping me to better understand some of the new functions was greatly appreciated More

Routine oil change I was greeted very quickly upon my arrival. The oil change was very quick and my car was also washed for me too. Excellent service I was greeted very quickly upon my arrival. The oil change was very quick and my car was also washed for me too. Excellent service More

Great service Want to say thanks to Alan for getting the job done ... great customer service and surely will be back ... makes the process much easier and painless Want to say thanks to Alan for getting the job done ... great customer service and surely will be back ... makes the process much easier and painless More

Timely and efficiently Service was able to take the car upon arrival. Reviewed what was to be done, asked if i was waiting and directed me to waiting area. Service was don Service was able to take the car upon arrival. Reviewed what was to be done, asked if i was waiting and directed me to waiting area. Service was done in what i thought a very reasonable amount of time. More

Pleasant experience resulted in customer satisfaction Staff was extremely courteous. Service was completed within the timeframe promised. Effective communication was provided in outlining details of what Staff was extremely courteous. Service was completed within the timeframe promised. Effective communication was provided in outlining details of what was done to my vehicle. More

Repair CV joint under warranty Service representatives explained the repair work that would be done and completed the repair in record time! Thank you again for completing the work Service representatives explained the repair work that would be done and completed the repair in record time! Thank you again for completing the work in a timely manner! More

OIL CHANGE AND MAINTENANCE CHECKUP Had car in for oil change and 21 point maintenance checkup.... I only waited about an hour... The Service Advisor was prompt and courteous in handling Had car in for oil change and 21 point maintenance checkup.... I only waited about an hour... The Service Advisor was prompt and courteous in handling my car service.... More

Very efficient service I had the Air Bag light come on all of a sudden. I called DCN to make an appointment. I spoke to the service manager Allan, and explained to him about I had the Air Bag light come on all of a sudden. I called DCN to make an appointment. I spoke to the service manager Allan, and explained to him about the problem. He assured me that it is under warranty and if they ran the code and if that is that, then they will replace it for free. If not, then they would let me know. I set up the appointment for Sat early morning. Went there, and the service lady (I am sorry, I did not get her names) took down all the info and asked me to wait in the waiting room. I was waiting anxiously and feared that I would end up paying lot of $$$ for this. About an hour later she came & said that I am all set, they took care of the issue. I was thankful. They had told me that it will take me an hour & had my car ready within an hour. Thank you More