Route 1 Hyundai

Communication was effective. Service was good. Everything was completed in time. I would definitely recommend. Service was good. Everything was completed in time. I would definitely recommend. More

Buyers be aware! My wife and I visited Route 1 Hyundai several times over the past week with the intention of purchasing a new Hyundai Palisade. On Saturday, Septe My wife and I visited Route 1 Hyundai several times over the past week with the intention of purchasing a new Hyundai Palisade. On Saturday, September 12, 2026, we returned to the dealership and worked with salesperson Laura and her manager, Louis G. Both were attentive, professional, and helpful throughout the negotiation process. After extensive discussions, we reached an agreement on a 2027 Hyundai Palisade Hybrid SEL Premium AWD with a white exterior and gray interior for an out-the-door price of $54,650. Once the deal was finalized and we shook hands on the agreement, the dealership instructed me to contact my insurance company to add the new vehicle and provide an insurance ID card and binder. I did so immediately, and the documents were promptly delivered to the dealership. At the same time, my wife signed multiple documents, including the financing agreement reflecting the agreed-upon price and terms. The dealership also ran her credit history report, which presented no issues. The vehicle was already being detailed and prepared for delivery. At that point, another manager, Larry F., approached us and informed us that we would need to pay an additional $500 for the transaction to proceed. We were shocked by this unexpected demand. After the agreement had been reached, paperwork completed, insurance updated, credit pulled, and delivery preparations underway, the dealership suddenly attempted to change the terms of the deal under the instruction of general manager Manny Lugo. We repeatedly requested to speak with Mr. Manny Lugo, but he initially declined to meet with us. Only after my wife personally approached him did he engage with us. Mr. Lugo stated that the agreed-upon and signed price was "not correct" and that he would not honor it. While we are not in a position to determine the legal implications of what occurred, we believe the situation was highly unethical. After investing significant time in the process and completing every step requested by the dealership, having the agreed-upon price changed at the last minute felt unfair, personal and deceptive. What made the experience particularly disappointing was the manner in which the situation was handled. We found Mr. Lugo's attitude to be dismissive, arrogant, and unprofessional. The lack of accountability and unwillingness to honor a negotiated agreement seriously undermined our trust in the dealership. We also felt bad for the staff members who spent considerable time working with us to reach a mutually agreed-upon deal, only to have their efforts effectively disregarded at the final stage of the transaction. Based on our experience, we strongly encourage prospective buyers to proceed with caution. Trust is a fundamental part of any major purchase, and unfortunately, our experience left us feeling that the dealership's management, particularly, Mr. Manny Lugo did not uphold the standards of professionalism and integrity that customers deserve. More

I brought the car in for oil change- the service was good. It took about 3 hours since there was a recall to be addressed. I worked with a young lady, who was pleasant but forgot her name. good. It took about 3 hours since there was a recall to be addressed. I worked with a young lady, who was pleasant but forgot her name. More

I brought my car in for an oil change. I made an appointment for 8:00am, dropped my car off the night before. The communication with the service department this experience terrible. I call I made an appointment for 8:00am, dropped my car off the night before. The communication with the service department this experience terrible. I called 5 times throughout the day for a status update. At 10:30am my car still was not serviced, I was highly upset because I had an appointment scheduled. I was told I would have been taken sooner had I stayed at the dealership while my car was serviced. Throughout the entire day multiple phone calls were made on my end simply for a status update. It was extremely inconvenient. Having my car at the dealership all day when I specifically scheduled an 8 AM appointment by 5:30 I called for the fifth time and I was told my car was finished being serviced. I asked the representative why hasn’t anyone called me when I’ve been waiting around to pick up my car all day. I was told that in the notes it said someone was going to call me at 6:00 PM. I then ask her. What time do you close and she said 6 o’clock. I then said someone was going to call me at the time you guys close? So even if there was an issue, the issue wouldn’t be resolved the same day. None of this made any sense, she then stated she would leave my keys with the sales department. This was such a horrible experience. More

The issue was resolved but no tin a timely manner and the communication was below average. communication was below average. More

The dealership was nice and clean with beautiful cars on display and a very professional sales staff. display and a very professional sales staff. More

Brought the car in over a concern about the trim. Car was evaluated and I will go back once they receive the parts. Staff was courteous and quick. Car was evaluated and I will go back once they receive the parts. Staff was courteous and quick. More

Young gentleman Emilio his concern for my vehicle and myself. Mechanic Ron also put pride in his work myself. Mechanic Ron also put pride in his work More

I drove about an hour to Route 1 Hyundai after explaining my situation in detail to the BDC representative, including my current lease, remaining payments, negative equity, credit profile, and the payment ra my situation in detail to the BDC representative, including my current lease, remaining payments, negative equity, credit profile, and the payment range I needed. I was told the dealership could work with it, which is why I made the trip. Once I arrived, the process became frustrating and disorganized. My original salesperson, Yaman, had limited knowledge of the IONIQ 9 and could not answer several basic EV-related questions. The first deal presented was structured as a purchase even though I had clearly explained that I was only interested in leasing. James Greco eventually stepped in after he could see the frustration on my face. From that point forward, James was professional, attentive, and made a genuine effort to understand what I was trying to accomplish. He was easily the best part of my experience at Route 1 Hyundai. The following day, Yaman called and said management wanted to make a deal, but he could not tell me what the revised offer actually was. He only wanted to schedule another appointment. After already spending two hours driving round trip and paying tolls, I was not willing to make another trip without knowing whether the numbers had changed. Instead, I called and texted James directly because he had earned my confidence and was the only person who seemed to understand the situation. I also received follow-up emails from owner Manny Lugo saying he would personally help and try to make the deal work. I appreciated the outreach, but after that, I never received an actual revised offer or clear follow-up from management. Two days later, I emailed to thank them and let them know I had purchased my IONIQ 9 from Burns Hyundai. Burns understood the situation, worked through the numbers remotely, coordinated the Honda lease issue through Burns Honda, and completed the deal without requiring another wasted trip. My main advice to Route 1 Hyundai would be to improve EV product knowledge among the sales staff and make sure the BDC team sets honest, realistic expectations before asking customers to travel to the dealership. Getting someone through the door should not be the only goal. Their time also needs to be respected. James Greco deserves recognition because he genuinely tried to help and is the reason this review is not harsher. If anyone at Route 1 Hyundai would like to discuss my experience or feedback further, the dealership has my contact information and is welcome to reach out. More

Jhon Garcia was honest and through . Showed me exactly about my tire and informed me so I could understand. Showed me exactly about my tire and informed me so I could understand. More