DCN Hyundai- Service Center

While waiting for my Elantra to be serviced. I was looking at the Sonata in the showroom. When Bill came up to me. He showed me the car,which I fell in love with. We sat down and worked out the numb looking at the Sonata in the showroom. When Bill came up to me. He showed me the car,which I fell in love with. We sat down and worked out the numbers. What I could afford.. And I bought it!! He made sure I was comfortable with everything. He even helped me clean out the old car!!! More

Took my 2012 Hyundai Accent in for an oil change only to have a mechanic back into my car and then act like nothing happened. I said something after I got over my shock of what I just saw and the mechanic have a mechanic back into my car and then act like nothing happened. I said something after I got over my shock of what I just saw and the mechanic got aggressive and blamed everyone else around him without even apologizing to me. After that terrible experience I took my car in because the EPS light was appearing on my dashboard and even locking my steering wheel making it impossible to turn. I took it in to be repaired and they said nothing was wrong with it and therefore did no repairs to it. Within two days my EPS light kept persistently showing up disabling me from driving which was extremely dangerous and scary. So I took it in for once again to be repaired and after having my car in the shop for four days they claimed to have changed the steering column because that was the reason for the light. When I went to go pick up my car I was stuck waiting for an hour in a trailer which was a total inconvenience and frustrating because upon sitting there I was watching the mechanics just sitting around talking. Now it makes sense why it took almost five days to fix my car when they claim to be one of the best dealers in the state. Of course the next day from picking up my car the EPS light appeared and it did for about five other times during that week until one day I went to go drive my car and the EPS light would not turn off which left me stuck at my house unable to drive. I called Hyundai service three times and they would not answer so I called Hyundai Roadside assistance who was extremely nice in having a tow truck sent to bring the car to the dealership. Even the tow truck driver had trouble getting the car onto the tow truck. The next day Hyundai called and said they turned on the car and it was just fine. I refused to let them just play it off again as okay only because they did not see the light. So I had to have my parents inconveniently drive me around for two weeks and two days because the car was in the shop. The only way I got information about my car was from calling them constantly and asking about it because if not, they would have just let my car sit there. When I did finally pick up my car, the lady took half a hour just to type up the information and I was just standing there waiting. She also was sitting there helping other people and answering phone calls like I had all the time in the world. She acted like the whole ordeal was an inconvenience to her rather than me who did not have a car for two weeks!!!! Oh and the cherry on top was that they gave me a free car wash pass that after following the directions to, the place was closed. I basically paid a monthly car payment for a car I could not even use. Overall the mechanics absolutely suck and customer service is not that great either. The best part is that my car is just shy of 10,000 miles and a 2012 model so this problem should NOT be happening in the first place. When this lease is over I am done with this car and this dealership. Buyer beware that they are not all that they seem to be when it comes to buying or leasing a car!!!!!!!!! I am EXTREMELY lucky to not be injured because each time my steering wheel locked up I could have easily gotten seriously hurt upon driving which I doubt they care about. More

I thought brand new car I could ride with confidence. twice in less than a week engine light on.No Confidence here would like new car! twice in less than a week engine light on.No Confidence here would like new car! More

Thanks to everyone at Brad Benson for amicably resolving the problems and issues with my initial visit. My second visit to the dealership was impressive. Tracy was knowledgeable and professional in workin the problems and issues with my initial visit. My second visit to the dealership was impressive. Tracy was knowledgeable and professional in working with me and the best part was.... my vehicle was in-and-out in less than an hour. Thanks again to everyone who played a part. More

My car has a bad moldy smell coming from the AC vent, and service is unable to deal with it. This is the second Sonata that has had the problem. The latest "solution" is that detailing the car will solve service is unable to deal with it. This is the second Sonata that has had the problem. The latest "solution" is that detailing the car will solve the problem. When I left the dealership yesterday 10/2, the idea was that detailing the car would be a temporary fix until a factory rep could come out and look at the car. By the time that I got home, the story had changed, and detailing was now going to solve the problem. Plus, I have left multiple messages today, and not received a call back from the service manager(10/3) to find out why the plan had changed. So, overall, I am VERY unhappy with the treatment that I have received over the last 2 days!!!!! More

I have been extremely satisfied with the salesmen and managers that have helped me to find the right car for me. They're advise and help was needed to get me into the right car, and I can say now I am h managers that have helped me to find the right car for me. They're advise and help was needed to get me into the right car, and I can say now I am happy with the vehicle they helped me choose. More

Harold, spent the time to answer all our questions and worked hard with us to cut a deal for a new Genesis. He was very knowledgable regarding the inventory and showed us exactly what we were looking for. worked hard with us to cut a deal for a new Genesis. He was very knowledgable regarding the inventory and showed us exactly what we were looking for. Took us for a couple of test drives and was very accomodating to our needs. I would gladly recommend Brad Benson, and already have to a few friends. More

It takes hard work and dedication to achieve the level of terrible service that I experienced at Brad Benson Hyundai. My appointment took over 2.5 hours for an oil change and I was over-charged. The appo terrible service that I experienced at Brad Benson Hyundai. My appointment took over 2.5 hours for an oil change and I was over-charged. The appointment was scheduled during a staff meeting. There was one person (who ignored me) in a bay of probably 9 lifts. After the staff meeting was over it took 3-5 minutes for someone to assist me. The employees were mad at each other and managers were arguing at the entrance to the shop. Later on I had employees blatantly disregard customers' requests, which ended up in a manager yelling at a customer. My paperwork was lost, causing me to fill out more forms and none of the service charges were explained. What makes me more nervous is whether they were unable or unwilling to explain my bill. The vehicle was returned late and scratched. After being sent to detail, my car was lost and finally returned in the same condition. Another 30 minutes later I see more unhappy customers walking out with services that were not provided. I had been sitting in front of the service counter for 20 minutes before I asked on the status of my car, they did not even know I had been waiting. I will never return to Brad Benson Hyundai as I have discovered that the reputation of untrustworthy service and demeanor proceeds them in my residential area. More

Brought my 2011 Sonata in because the new front bumper was seperating from the car.The brackets that keep the front bumper connected to the car are sticking out of the car. I was told to bring the car in was seperating from the car.The brackets that keep the front bumper connected to the car are sticking out of the car. I was told to bring the car in and the service manager bareley looked at it and said I was at fault and there would be no way they would fix it. Someone from his staff asked if he wanted a camera and his response was he could not be bothered. He used profanity and I was amazed at the unprofessionalism. In addition, on my way out of the dealer I ran into a mother/daughter who were at the dealership with the identicle complaint. They were also told where they could go to have it fixed at their own expense. More

I purchased my 2011 Hyundai Sonata last june and have nothing but one head ache after another. Brad Benson Sales told me that they would install an aftermarket sunroof in my car (which they did) and it i nothing but one head ache after another. Brad Benson Sales told me that they would install an aftermarket sunroof in my car (which they did) and it is a piece of garbage. Year to date it has been "repaired" 6 TIMES!! Special thanks to auto trendz!! On my last and final trip to the dealership , I complained about my lumbar support making a creaking sound and moving slightly while driving the car. I showed it to Damon , he acknowledged the problem and told me that it is not a major concern and that he will not write it up. When I asked why he would not write it up he looked me in the face and said "Dude, its not a major concern im not writing this up" and then walked away from me. Now, obviously upset i asked the receptionist Marissa to have my car removed from the service department and was un acknowledged. After repeating my request for the third time to the receptionist , Stacy asked me to wait out side and she would take my car out for me. Still Damon was hiding behind the service dept. wall ( very professional ) I decided to call the Brad Benson consumer reports line and on the recording you are promised that someone will return your call in 12hrs or less. It has been 11 days and still no call back. Fed up i called Hyundai of North America consumer reports where I filed a complaint on the horrible service department , the problem that i still have with my lumbar support and of corse a complaint on how RUDE AND UN PROFESSIONAL Damon is. What ever happened to customer satisfaction or even respect for the customer? BUYER BE-WARE THIS SERVICE DEPARTMENT IS HORRIBLE!! AFTER YOU BUY A CAR FROM THIS DEALERSHIP THEY DO NOT HELP YOU!! This was my first and LAST car i will ever buy from them. Currently I am servicing my car at Freehold Hyundai. I know where ill be buying my next car from! More