DCN Hyundai- Service Center

Worst customer service experience I scheduled an appointment for 3:15 on Wednesday because my car was not starting properly and the engine was making knocking sounds. I showed up aroun I scheduled an appointment for 3:15 on Wednesday because my car was not starting properly and the engine was making knocking sounds. I showed up around 2:45. My oil was checked as soon as I pulled in while the engine was running. The service tech told me my oil was low, which I have a hard time believing because I had just had the oil changed about 1,000 miles ago. He told me I was down two quarts. I asked why my oil light had not come on and he explained that it was not low enough to trigger the light. My car takes 4.8 quarts, so 2 quarts is nearly half of my oil! Strike one. I filled out some paperwork and the tech told me he would "push my car though" and that I would hear from them before any repairs were made. By 7:30 I had not heard a word, so I called up to see what the status of my car was. All I was told was that they heard the knocking, but they could not test the starter issue until the engine was cold, so they would have to wait until morning. The tech told me he would be in at 9am and I would hear from him then. I should not have had to call to get this information. Strike two. Today (Thursday), I called around 3pm because I had still not heard from anyone there. Strike three. The tech claims the car started up with no issue and the knocking sounds were my suspension, which was loose. He said they were fixing it now and were going to take it for a test drive. I told him no repairs were to be made until I was called and made known about them so I could approve it. He said it was covered under warranty, so they didn't bother to call. Strike four. I had now called twice about my vehicle, which is unacceptable, and wanted to know when I would get a call back about it. He said within an hour and half. I never got that call. Strike five. I called up angrily to demand to know about my car, but was informed the service department was called. I said I wanted to speak to a manager at 7:30 am when they opened. It will be two days my car has been there and no communication!! More

Tremendous & Compassionate service by Colleen & Jason!!!!!!! I wanted to personally cite the: Professionalism, Teamwork & Down To Earth Compassion that was demonstrated by your staff at Brad Benson that separate I wanted to personally cite the: Professionalism, Teamwork & Down To Earth Compassion that was demonstrated by your staff at Brad Benson that separates your dealership from the rest of the "Wanna Be Hyundai Establishments that advertise a lot however, when the ink dries on the sale as a customer you are forgotten. I contacted (Mrs.Colleen Oberly Customer Relations regarding scheduled service follow up on 4/14/15, and the need to coordinate alternate transportation for myself as I work in Northern NJ-Maplewood & would need to get to work & more importantly attend a scheduled viewing to support a co-worker who was dealing with the sudden death of his son.) Immediately Mrs.Oberly, after expressing her thoughts and prayers for my co-worker's loss made arrangements with service advisor (Jason Wright who expressed his deepest sentiments for the family loss of my co-worker), Mr. Wright then requested the time of my drop off of my vehicle for scheduled follow up & further stated that my transportation need was already being processed for my arrival and pick up of a vehicle to get to work & more importantly pay my respects to my co-worker who was already dealing with the loss of a loved one. To me this dealership has a great support staff: (Mrs.Colleen Oberly Customer Relations and Mr.Jason Wright who both showed real compassionate, professionalism, teamwork and service delivery that allowed me to honor my commitments . As result of this I wanted to thank all of your staff associated with me for their dedication along with a (True Committment To Excellence that has made me a customer for life with Brad Benson Hyundai, Mr. Benson you should especially be proud of Mrs.Colleen Oberly Customer Relations and Mr. Jason Wright Service Advisor who (Truly epitomize your dedication, hard work and great communication skills going back to your time as a successful professional player and 1986 Supebowl Winner. Riccardo Edwards a Brad Benson Customer for Life!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Superior customer service I had a great experience with Steven Blaine. He helped me each step of obtaining a power of attorney from Hyundai. Because of him I will continue to I had a great experience with Steven Blaine. He helped me each step of obtaining a power of attorney from Hyundai. Because of him I will continue to return to Brad Benson Hyundai. More

If you're in for service don't expect to be leaving soon. This was my first experience with the service center. I brought my 3 month old car in for an oil change and to put some air in my tires in order o hav This was my first experience with the service center. I brought my 3 month old car in for an oil change and to put some air in my tires in order o have the indicator light go out. It took me 2 hours for this service. I don't understand why they bother making appointments and then tell you that they are "slammed". Unfortunately I built my maintenance costs in to my lease and I'm stuck coming back to this dealership for 3 years. I was promised when I leased my car that the service department gets you in and out. I could have taken my car to jiffy lube and been done in 15 minutes.l More

Ed Gilbert I came in for service. However, I was having trouble with Bluelink and could not sign on. After several attempts I asked for help. Ed Gilbert sat d I came in for service. However, I was having trouble with Bluelink and could not sign on. After several attempts I asked for help. Ed Gilbert sat down with me made several calls to bluelink He has patients of a saint. He helped me out, then went to my car to make sure I was hooked up correctly and spoke to the bluelink lady. They were going to charge me full price and he explained that I just started bluelink and they said they would adjust. I would never have figured this out. Thank You Ed Gilbert!!!!!!!!!!!!!!!!!!!! More

Service Department professionally resolved a dispute I have bought two cars from them and have regularly gone in for services without any problems. This time I have an issue over price of a custom ordere I have bought two cars from them and have regularly gone in for services without any problems. This time I have an issue over price of a custom ordered part. The service director worked with me to resolve it and ensured that I have to reason to keep going back. More

Great people, Amazing Service We had car problems on the way to Atlantic City, traveling from Long Island NY. So we needed to make an emergency pitstop at Brad Benson Hyundai. It w We had car problems on the way to Atlantic City, traveling from Long Island NY. So we needed to make an emergency pitstop at Brad Benson Hyundai. It was a Saturady late morning when we called ahead to ask if they would be able to help us. Not a problem at all, said receptionists Melissa and Michelle, who could not have been more friendly and assuring. When we arrived we were almost immediately greeted by David Karlstein, who is the service director. He is great at what he does, a true asset to Hyundai. David was able to get our car fixed in an amazing amount of time and we were able to enjoy the rest of the weekend in AC worry free thanks to him and the rest of the great people at Brad Benson Hyundai. More

Great Service I was a drive in at the end of a long rainy day. I heard a noise on my car- it was pouring outside and traffic was ar a dead stop. They were hesitan I was a drive in at the end of a long rainy day. I heard a noise on my car- it was pouring outside and traffic was ar a dead stop. They were hesitant to take the car out at this time. They didn't need to as a VERY observant rep noticed that there were 3 missing lug nuts from my back tire. They pulled in right and and fixed my problem. I was very lucky in more ways than one. All the staff was very polite and professional. More

Helpful The service process here creates a very conveniently streamlined experience for the customer. We brought in my 2013 Elantra for a tire change and to t The service process here creates a very conveniently streamlined experience for the customer. We brought in my 2013 Elantra for a tire change and to troubleshoot the bluetooth system. Steve patiently worked to pinpoint the problem. The tire was fixed quickly and we were back on the road in an hour. More

I bought a 2013 Hyundai Azera from Brad Benson Auto Group in February 2013. The car has been great, but Bluetooth phone calls have very poor audio quality for the person I'm calling. The problem occurs no in February 2013. The car has been great, but Bluetooth phone calls have very poor audio quality for the person I'm calling. The problem occurs no matter what smartphone is paired with the car. David Karlstein of Brad Benson Auto Group (BBAG) has done everything he could to fix the problem over the past six months. BBAG replaced the navigation and communications "head-end", a bluetooth amplifier, and swapped out the mic with another car. All to no avail. He brought in regional Hyundai representatives to took apart the mic and made some adjustments, also to no effect. I spoke with other current and former Hyundai owners and two reported Bluetooth calling failures. I documented these reports for Hyundai. David gave the information to the regional representatives who returned recently to do further testing with my car. The confirmed the problem and stated they would escalate to Hyundai Engineering for analysis and future action. To my surprise, they and BBAG stated the routine service I requested on my car that day would be gratis, as well as the next service, and they said they would reimburse me for the $150 cost of a new Bose Bluetooth headset I purchased to do hands-free voice dialing with my smartphone in the car. In my opinion, BBAG is a terrific dealer. A friend of mine owns a $93,000 Porsche Cayenne SUV. He told me he didn't think he would get a great service from Porsche as I did from BBAG! While I'm disappointed with the Bluetooth bug, the Azera is otherwise a fabulous, reliable car. I have 22,000 miles on it and I haven't had a single mechanical problem with it. It is quiet, powerful, and very roomy. I would recommend BBAG to anyone who wants to buy a Hyundai vehicle. They are the largest Hyundai dealership in the nation for a reason! David Streit More