DCN Hyundai- Service Center

Recall - Underbody coating for Hyundai Accent The service dept did a good job. Professional and courteous. I came in for recall work on my 2008 Hyundai Accent. They performed the work in the ti The service dept did a good job. Professional and courteous. I came in for recall work on my 2008 Hyundai Accent. They performed the work in the time frame specified. They also performed a free courtesy check and I'm always on the fence about that as I see it as an upsell opportunity where the dealer is looking at me with dollar signs in their eyes. I am pretty diligent and a smart cookie about car maintenance and have maintained mine well enough in the almost 9 years I've owned it. Service dept made a list suggesting 6 repairs totalling over $1,100. The service advisor tried to tell me the spark plugs had never been changed on my car (wrong, sorry!) and he was a little pushy about getting me to commit to all the work. He backed off a bit though. I appreciate the diagnostic but the cost of the repair work rivaled the Blue Book value of the car. Thanks for the recall repair but I'll be getting the car serviced at a mechanic who won't price gauge me. My car is 9 years old next month (built 1/26/08 in Korea) and so it only has to last me another year tops. More

New car Sales people were not pushy, but they were persistent in an effort to arrive at a deal. However, there were no high pressure tactics. Everything pre Sales people were not pushy, but they were persistent in an effort to arrive at a deal. However, there were no high pressure tactics. Everything presented seemed fairly presented. More

Managers at DCN require re-training. While my family has been coming here for years whether to lease a car or to buy one, I'm unfortunately having to give this honest review in hopes it s While my family has been coming here for years whether to lease a car or to buy one, I'm unfortunately having to give this honest review in hopes it saves others from the experience my mother and I had. My father recently leased a car a temporary license plate that has an expiration date of August 26, 2016. When he left, he was told by Mr. Antonio Rodriguez, who according to my father was extremely helpful and kind, that if there were any problems with the car to contact him. My father then had to leave for a business trip, and my mom was left to drive the car and be responsible for taking the car back to the dealership to switch out the temporary license plate which expired on 8/26/2016. However, after 3 weeks nobody had given her a call back regarding the license plate. Because 8/26/2016 was coming up in a couple days, my mom called and left a message for Mr. Rodriguez. Nobody called back. I called and left a message for Mr. Rodriguez, again nobody called back. Then, she called the general line for this dealership, and nobody was able to tell her any answers regarding the plate or whether it was OK for her to drive the car with an expired temporary license plate. Following 8/26/2016, my mother was afraid to drive her car because she thought she might get pulled over for an expired temporary license plate which in my opinion is a very valid fear. So, a couple days ago, my mom emailed Mr. Rodriguez, to which he replied, "Sorry, that is not my responsibility please contact someone else" .... Again, no answers. Finally, yesterday: 9/3/2016, I called the general number, and a very kind woman listened to our dilemma. Unfortunately, whoever her management was did not train her or inform her enough for her to help was, and she was left with transferring us to multiple lines which all ended up being dead ends. Finally, when I asked to speak with a manager, she said he was busy, and the best thing for us was to come in and speak to someone. Although, we had plans for the weekend, not wanting my mother to drive around afraid to get pulled over, we drove down to the actual dealership. When we arrived, all the managers were on the floor, there was food laid out, it truly did not seem they were busy at all. Obviously it could have been busy before we arrived, fine, I will give them that. However, when we asked to speak with Mr. Rodriguez and explained our situation, he rolled his eyes at us and told us that it was the holidays so it would not be ready till next week. I asked him if we got a ticket, would it be their responsibility? Mr. Rodriguez without hesitating said yes it would. I asked him to write this down for us and sign it. He refused, and walked away leaving us to speak with Mr. Michael C. Feeling frustrated, I asked Mr. Michael C. why no one could have told us that it was not a big deal on the phone these past 3 weeks we have been trying to contact them. He then told me being sarcastic won't get you anywhere and if it was Christmas eve would I come here and bang on the doors to get our license plate? At this point, we were clearly upset, and seeing this, I think Mr. Michael C. realized he made a mistake and apologized and offered us a car wash. Meanwhile, we had plans that we were already late to, when I denied a car wash, he said extremely sarcastically, "I can see you're a very pleasant person to work with." Then, when I asked him again why no one was able to give us an answer on the phone, and that we were told to drive down here, he does not apologize, rolls his eyes, and tells us that he's "sorry" and I guess everyone here has to be retrained. Clearly, this was wasting our time, we received his cell phone number juts in case my mother got pulled over, and left before we could be further insulted. I'm hoping a higher management team would be able to read this and train their staff so no one else has to waste their time as we did. More

Excellent customer service They were able to get my car payment down from $386 to $297 with no money down. I will definitely be getting my next car here. They were able to get my car payment down from $386 to $297 with no money down. I will definitely be getting my next car here. More

Great service Came in to service my 2013 Elantra and thanks to Paul Falciglia I went home with a New 2016 Sonata sport for less than i was paying for the 2013 Elant Came in to service my 2013 Elantra and thanks to Paul Falciglia I went home with a New 2016 Sonata sport for less than i was paying for the 2013 Elantra. Great service and very honest person to talk to. Thank You Paul!! More

Great customer service! My go to guy is Saeed. He always has a smile on his face. I've had my car serviced here twice and the two times I've been here he was very understandi My go to guy is Saeed. He always has a smile on his face. I've had my car serviced here twice and the two times I've been here he was very understanding and very caring about my needs. Thank you Saeed! More

My experience with Laura and Coleen was very good They made me feel extremely comfortable after a bad incident. I met with Laura and she suggested that I speak with Coleen. I really appreciate the tim They made me feel extremely comfortable after a bad incident. I met with Laura and she suggested that I speak with Coleen. I really appreciate the time they spent with me. Coleen took my problem and it was resolved no time. Her actions re-established my confidence in Brad Benson. I would recommend the dealership to anyone. More

Poor customer service I bought 3 vehicles from here, first 2 good experience but this most recent one is not going well. I bought a 2016 tucson 5 wks ago, the temp tag n re I bought 3 vehicles from here, first 2 good experience but this most recent one is not going well. I bought a 2016 tucson 5 wks ago, the temp tag n registration expired 3 wks ago. I can't drive my new car. I was on the phone with them many times and they say they're working on it but I don't know what they are working on! I want to drive my car, need it for work! No help from them, they say tomorrow but then they say a few more days which turns into 3 wks. The salesman is trying but nobody gets back to you. I always have to hunt people down to get a response. I won't be coming back! Should've bought a Subaru instead, very unhappy. They also demand you give them high scores on the survey, but they don't deserve it at this time. More

Paul Falciglia was awesome! Paul was very helpful in putting me into a new lease. He made the whole transaction very easy, quick and pain free. I am very glad I came to this deal Paul was very helpful in putting me into a new lease. He made the whole transaction very easy, quick and pain free. I am very glad I came to this dealership for service because I walked out with a new car. Thanks Paul! -Mauricio G. More