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282 Reviews of DCN Hyundai- Service Center
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September 04, 2016
Managers at DCN require re-training. While my family has been coming here for years whether to lease a car or to buy one, I'm unfortunately having to give this honest review in hopes it s While my family has been coming here for years whether to lease a car or to buy one, I'm unfortunately having to give this honest review in hopes it saves others from the experience my mother and I had. My father recently leased a car a temporary license plate that has an expiration date of August 26, 2016. When he left, he was told by Mr. Antonio Rodriguez, who according to my father was extremely helpful and kind, that if there were any problems with the car to contact him. My father then had to leave for a business trip, and my mom was left to drive the car and be responsible for taking the car back to the dealership to switch out the temporary license plate which expired on 8/26/2016. However, after 3 weeks nobody had given her a call back regarding the license plate. Because 8/26/2016 was coming up in a couple days, my mom called and left a message for Mr. Rodriguez. Nobody called back. I called and left a message for Mr. Rodriguez, again nobody called back. Then, she called the general line for this dealership, and nobody was able to tell her any answers regarding the plate or whether it was OK for her to drive the car with an expired temporary license plate. Following 8/26/2016, my mother was afraid to drive her car because she thought she might get pulled over for an expired temporary license plate which in my opinion is a very valid fear. So, a couple days ago, my mom emailed Mr. Rodriguez, to which he replied, "Sorry, that is not my responsibility please contact someone else" .... Again, no answers. Finally, yesterday: 9/3/2016, I called the general number, and a very kind woman listened to our dilemma. Unfortunately, whoever her management was did not train her or inform her enough for her to help was, and she was left with transferring us to multiple lines which all ended up being dead ends. Finally, when I asked to speak with a manager, she said he was busy, and the best thing for us was to come in and speak to someone. Although, we had plans for the weekend, not wanting my mother to drive around afraid to get pulled over, we drove down to the actual dealership. When we arrived, all the managers were on the floor, there was food laid out, it truly did not seem they were busy at all. Obviously it could have been busy before we arrived, fine, I will give them that. However, when we asked to speak with Mr. Rodriguez and explained our situation, he rolled his eyes at us and told us that it was the holidays so it would not be ready till next week. I asked him if we got a ticket, would it be their responsibility? Mr. Rodriguez without hesitating said yes it would. I asked him to write this down for us and sign it. He refused, and walked away leaving us to speak with Mr. Michael C. Feeling frustrated, I asked Mr. Michael C. why no one could have told us that it was not a big deal on the phone these past 3 weeks we have been trying to contact them. He then told me being sarcastic won't get you anywhere and if it was Christmas eve would I come here and bang on the doors to get our license plate? At this point, we were clearly upset, and seeing this, I think Mr. Michael C. realized he made a mistake and apologized and offered us a car wash. Meanwhile, we had plans that we were already late to, when I denied a car wash, he said extremely sarcastically, "I can see you're a very pleasant person to work with." Then, when I asked him again why no one was able to give us an answer on the phone, and that we were told to drive down here, he does not apologize, rolls his eyes, and tells us that he's "sorry" and I guess everyone here has to be retrained. Clearly, this was wasting our time, we received his cell phone number juts in case my mother got pulled over, and left before we could be further insulted. I'm hoping a higher management team would be able to read this and train their staff so no one else has to waste their time as we did. More
by hk
Employees Worked With
Antonio Rodriguez; Michael C.
June 11, 2016
Excellent customer service They were able to get my car payment down from $386 to $297 with no money down. I will definitely be getting my next car here. They were able to get my car payment down from $386 to $297 with no money down. I will definitely be getting my next car here. More
by fishnet37222
Employees Worked With
Paul Falciglia
June 02, 2016
Great service Came in to service my 2013 Elantra and thanks to Paul Falciglia I went home with a New 2016 Sonata sport for less than i was paying for the 2013 Elant Came in to service my 2013 Elantra and thanks to Paul Falciglia I went home with a New 2016 Sonata sport for less than i was paying for the 2013 Elantra. Great service and very honest person to talk to. Thank You Paul!! More
by Solange Martínez
Employees Worked With
Robert Licciardi, Paul Falciglia
April 01, 2016
Great customer service! My go to guy is Saeed. He always has a smile on his face. I've had my car serviced here twice and the two times I've been here he was very understandi My go to guy is Saeed. He always has a smile on his face. I've had my car serviced here twice and the two times I've been here he was very understanding and very caring about my needs. Thank you Saeed! More
by kmp5665
Employees Worked With
Saeed
March 04, 2016
My experience with Laura and Coleen was very good They made me feel extremely comfortable after a bad incident. I met with Laura and she suggested that I speak with Coleen. I really appreciate the tim They made me feel extremely comfortable after a bad incident. I met with Laura and she suggested that I speak with Coleen. I really appreciate the time they spent with me. Coleen took my problem and it was resolved no time. Her actions re-established my confidence in Brad Benson. I would recommend the dealership to anyone. More
by William
Employees Worked With
Laura Coleman, Colleen Oberly, Mike Chirchello
December 09, 2015
Poor customer service I bought 3 vehicles from here, first 2 good experience but this most recent one is not going well. I bought a 2016 tucson 5 wks ago, the temp tag n re I bought 3 vehicles from here, first 2 good experience but this most recent one is not going well. I bought a 2016 tucson 5 wks ago, the temp tag n registration expired 3 wks ago. I can't drive my new car. I was on the phone with them many times and they say they're working on it but I don't know what they are working on! I want to drive my car, need it for work! No help from them, they say tomorrow but then they say a few more days which turns into 3 wks. The salesman is trying but nobody gets back to you. I always have to hunt people down to get a response. I won't be coming back! Should've bought a Subaru instead, very unhappy. They also demand you give them high scores on the survey, but they don't deserve it at this time. More
by TYPHOONTED0190
Employees Worked With
Too many to list, useless.
December 05, 2015
Paul Falciglia was awesome! Paul was very helpful in putting me into a new lease. He made the whole transaction very easy, quick and pain free. I am very glad I came to this deal Paul was very helpful in putting me into a new lease. He made the whole transaction very easy, quick and pain free. I am very glad I came to this dealership for service because I walked out with a new car. Thanks Paul! -Mauricio G. More
by mgarduno606
Employees Worked With
Paul Falciglia, Jason Wright
July 30, 2015
Excellent Sales Staff but STAY AWAY from Service The sales staff are extremely attentive and professional but the service writers are quite the opposite. I've never experienced a problem with profes The sales staff are extremely attentive and professional but the service writers are quite the opposite. I've never experienced a problem with professionalism with the service staff but they're sharks when it comes to upselling you service that you DONT NEED. The biggest mistake I made was purchasing the oil change vouchers at the time of sale. My experience is, but not limited to, as follows: In January 2015 I brought my Tucson in for a routine oil change and tire rotation. THE NIGHT BEFORE I changed my windshield wipers and cabin air filter. Shortly after I brought my car in for service the service writer greets me in the waiting room and tries to up sell me on wipers and a cabin air filter. I asked the service writer if the tech checked the wipers and the filter to which he responded; "Yes, the tech noted that the front wipers are streaking and the cabin air filter has debris and needs to be changed." I thanked him and told him that the wipers and filter have not even been in the car for 24 hours and I declined the service. The service writer said nothing and walked away. In March 2015 it was brought to my attention that I needed an alignment. I accepted the service June 2015 I was greeted by the service writer who implored that my 35k mileage Tucson was in desperate need of brake repair. He stated that the brakes "were in the red" and was recommending front brakes, rotors, and brake fluid flush for about $900. I stated that normally when the brakes are that low they hit the sensors on the pad which will cause a loud screech, I've experienced no vibration when braking, and the fluids level and color were in spec. After the service I brought my car into my garage and popped the caliper off and noted that the brakes were at 50% life, a far stretch from the 2mm measurement. Today I brought my Tucson in for it's last oil change service according to my pre paid plan. After showing the service writer a picture of the brake pad, comparing it to a new one, I immediately told him I would decline that service again. This time when the service writer came out for the upsell he took me out of the room and stated that I needed another wheel alignment. I countered telling him that it was odd that I recently had it performed. The service writer asked where I had it performed to which I responded, HERE. During the ownership of my vehicle with the maintenance agreement there have been several more attempts at being up sold. I understand that service writers make a commission on their sales and they have a quota to meet but they're absolutely taking advantage of their customers. If I ever need work on my vehicle from here on out I'll do it myself using OEM parts. God forbid I need warranty work I'll bring it to another dealership. STAY AWAY! More
by Tardis12
Employees Worked With
Will not name but will if I'm contacted
June 18, 2015
Worst customer service experience I scheduled an appointment for 3:15 on Wednesday because my car was not starting properly and the engine was making knocking sounds. I showed up aroun I scheduled an appointment for 3:15 on Wednesday because my car was not starting properly and the engine was making knocking sounds. I showed up around 2:45. My oil was checked as soon as I pulled in while the engine was running. The service tech told me my oil was low, which I have a hard time believing because I had just had the oil changed about 1,000 miles ago. He told me I was down two quarts. I asked why my oil light had not come on and he explained that it was not low enough to trigger the light. My car takes 4.8 quarts, so 2 quarts is nearly half of my oil! Strike one. I filled out some paperwork and the tech told me he would "push my car though" and that I would hear from them before any repairs were made. By 7:30 I had not heard a word, so I called up to see what the status of my car was. All I was told was that they heard the knocking, but they could not test the starter issue until the engine was cold, so they would have to wait until morning. The tech told me he would be in at 9am and I would hear from him then. I should not have had to call to get this information. Strike two. Today (Thursday), I called around 3pm because I had still not heard from anyone there. Strike three. The tech claims the car started up with no issue and the knocking sounds were my suspension, which was loose. He said they were fixing it now and were going to take it for a test drive. I told him no repairs were to be made until I was called and made known about them so I could approve it. He said it was covered under warranty, so they didn't bother to call. Strike four. I had now called twice about my vehicle, which is unacceptable, and wanted to know when I would get a call back about it. He said within an hour and half. I never got that call. Strike five. I called up angrily to demand to know about my car, but was informed the service department was called. I said I wanted to speak to a manager at 7:30 am when they opened. It will be two days my car has been there and no communication!! More
by angrycarlady
Employees Worked With
Sayeed
April 16, 2015
Tremendous & Compassionate service by Colleen & Jason!!!!!!! I wanted to personally cite the: Professionalism, Teamwork & Down To Earth Compassion that was demonstrated by your staff at Brad Benson that separate I wanted to personally cite the: Professionalism, Teamwork & Down To Earth Compassion that was demonstrated by your staff at Brad Benson that separates your dealership from the rest of the "Wanna Be Hyundai Establishments that advertise a lot however, when the ink dries on the sale as a customer you are forgotten. I contacted (Mrs.Colleen Oberly Customer Relations regarding scheduled service follow up on 4/14/15, and the need to coordinate alternate transportation for myself as I work in Northern NJ-Maplewood & would need to get to work & more importantly attend a scheduled viewing to support a co-worker who was dealing with the sudden death of his son.) Immediately Mrs.Oberly, after expressing her thoughts and prayers for my co-worker's loss made arrangements with service advisor (Jason Wright who expressed his deepest sentiments for the family loss of my co-worker), Mr. Wright then requested the time of my drop off of my vehicle for scheduled follow up & further stated that my transportation need was already being processed for my arrival and pick up of a vehicle to get to work & more importantly pay my respects to my co-worker who was already dealing with the loss of a loved one. To me this dealership has a great support staff: (Mrs.Colleen Oberly Customer Relations and Mr.Jason Wright who both showed real compassionate, professionalism, teamwork and service delivery that allowed me to honor my commitments . As result of this I wanted to thank all of your staff associated with me for their dedication along with a (True Committment To Excellence that has made me a customer for life with Brad Benson Hyundai, Mr. Benson you should especially be proud of Mrs.Colleen Oberly Customer Relations and Mr. Jason Wright Service Advisor who (Truly epitomize your dedication, hard work and great communication skills going back to your time as a successful professional player and 1986 Supebowl Winner. Riccardo Edwards a Brad Benson Customer for Life!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More
by ricedwrds1
Employees Worked With
Jose Vasquez
