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DCN Hyundai- Service Center

Monmouth Junction, NJ

4.4
282 Reviews

282 Reviews of DCN Hyundai- Service Center

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June 04, 2017

Good luck with this place When purchasing a lease, they convinced my fiancé that he needed to pay extra for a tire protection plan. Now that we are here and need the tires repl More

by Casandrastahlman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Bertolo
Jun 15, 2017 -

Route 1 Hyundai responded

Casandra, thank you for taking the time to provide us with your feedback. We're sorry to read about the experience your fiance had when he stopped in for service and apologize if terms of the tire protection plan weren't fully outlined to you from the start. If you would be willing, I welcome the opportunity to learn more about your situation. Thank you, Colleen Oberly (Customer Relations Manager) 732-821-4000.

June 03, 2017

Accurate Time Estimate I was very happy that the time estimated to do the recall job was right on the money. I did not want to spend any more time waiting than was initiall More

by DBH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don't remember names
Jun 15, 2017 -

Route 1 Hyundai responded

Thank you for your positive review on your experience getting your vehicle's recall taken care of!

June 02, 2017

great service I had a flat tire i came to dealership and talked to Alan service mgr who was very helpful and fixing the tire and the overall experience was excellen More

by keith blanton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan service mgr
Jun 08, 2017 -

Route 1 Hyundai responded

Thank you for the positive review! We value you as a customer and appreciate your business. If you have questions or concerns please feel free to contact me. Thank you, Colleen Oberly Customer Relations Manager 732-821-4000

June 02, 2017

Great service The staff was very pleasant, efficient and quick. Explained all work to be done thoroughly. The waiting area was comfortable. Everything was kept very More

by COWBOYS231
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ron lamargra
Jun 08, 2017 -

Route 1 Hyundai responded

Thank you for the positive review! We value you as a customer and appreciate your business. If you have any questions or concerns please feel free to contact me. Thank you, Colleen Oberly Customer Relations Manager 732-821-4000

May 23, 2017

Excellent This experience, as well as previous service visits to DCN Hyundai, have been excellent. Pre-service inspections were done in a timely manner, and the More

by Joseph_Porcello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald
May 24, 2017 -

Route 1 Hyundai responded

We truly appreciate you telling us about your most recent visit to our service department! It's a pleasure to hear that you had another spectacular experience and that Ronald and the rest of our staff were able to provide you with the top notch customer service that you have come to know and love. Thank you for your loyalty and continued business.

May 22, 2017

service has changed for better i went to the service center to do a recall and oil change. everything was unexpectedly fast. in addition i found oil change coupon for $29 something More

by noname
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service department
May 22, 2017 -

Route 1 Hyundai responded

Thank you so much for taking the time to share your magnificent feedback with us! We are delighted to hear that you had such an excellent experience in our service department and that our staff exceeded your expectations while making you feel at ease. We appreciate your business.

May 22, 2017

Car service My advisor, Alan Anderson, was very effiicient in making sure my car lights were repaired in the time promised. I had a very important meeting to go More

by Sharon M Cooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Anderson
May 22, 2017 -

Route 1 Hyundai responded

Thank you for leaving us this outstanding review! We are so excited to hear that you had such a great experience in our service department and that Alan helped to make sure that your repairs were completed quickly. Thank you for your business and we look forward to continuing to provide you with amazing service in the future.

May 21, 2017

Service They were very accepting of me running late and still got me in and out in under an hour on a Saturday! Friendly service people too! More

by Fmusarra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown, Paul Falciglia
May 22, 2017 -

Route 1 Hyundai responded

Thank you for your kind words and terrific feedback! It brings us great joy to hear that you had such a delightful experience in our service department and that we were able to complete your service in a timely fashion. Thank you for your business and we hope to see you again.

May 21, 2017

Laura did a excellent job in the service department. Laura did an excellent job in the service department. She made sure that the service on my car was done in a timely fashion and everything I needed ch More

by Mcleod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura
May 22, 2017 -

Route 1 Hyundai responded

We can't thank you enough for writing us this fantastic review! We are so happy to hear that you had such an enjoyable experience in our service department and that Laura did everything she could to make sure that you were completely satisfied. Thank you for your patronage and we look forward to seeing you again for service.

May 20, 2017

ALWAYS GREAT SERVICE Very quickly took care of my recall and another small matter. In & out in 20 minutes!. Would recommend this service department to anyone, with a pro More

by Neeve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Lamagra
May 20, 2017 -

Route 1 Hyundai responded

We can't thank you enough for leaving us this incredible review! We are so proud to hear that you had such a fabulous experience in our service department and that we were able to quickly and efficiently complete your service. Thank you for your patronage.

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