Route 1 Hyundai

New Management not honoring maintenance/warranty contracts! Purchased 2017 Elantra 6/2016. Purchase included a 5 year/60k mile warranty. New dealership owners are not honoring Brad Benson or DCN's scheduled mai Purchased 2017 Elantra 6/2016. Purchase included a 5 year/60k mile warranty. New dealership owners are not honoring Brad Benson or DCN's scheduled maintenance contract/warranties. They hand you a piece of paper to contact Land Management. Called the number and only able to leave a voice message. What horrible business practice! They never alerted anyone to the change in writing, not even when I made the appointment. More

Extreme trouble with service department I leased a Genesis G-80 from this dealership. This is the second Genesis I leased, the first is when the dealership was still owned by Brad Benson. I leased a Genesis G-80 from this dealership. This is the second Genesis I leased, the first is when the dealership was still owned by Brad Benson. I have valet service so I'm supposed to call Hyundai, have them pick up my car, drop off a loaner and once they're finished return my car and pick up the loaner. Apparently, the dealership is in the process of being sold again and after at least 6 different phone calls (and I am being conservative here, I really believe it to be 7 or 8) I know a whole bunch of employee names but I still have not had my car serviced. I absolutely LOVE my Genesis but feel the dealership is horrible. I not only would not recommend them to anyone I believe Hyundai should be embarrassed by this dealership.! More

Good at the time, but My purchase experience was good at the time, but after the sale, my opinion of this dealership has gone down a ton. I cannot get a straight answer on My purchase experience was good at the time, but after the sale, my opinion of this dealership has gone down a ton. I cannot get a straight answer on when my permanent plates will be coming in, I still have paperwork to sign since they changed names and didn't have the proper copies available, and I have no idea how to send in my car payment! I worked with Troy, who was great, but the dealership as a whole is leaving me with a terrible taste in my mouth. I just want to settle all of this. You'd think they'd be quick to tell me how to PAY THEM! More

Steven Seidner is my Guy Steven Seidner got me the Sonata I wanted and made this process painless and pleasant.I highly recommend him and the New Owners aim to please. Great Steven Seidner got me the Sonata I wanted and made this process painless and pleasant.I highly recommend him and the New Owners aim to please. Great New transparent process. More

DO NOT BUY A CAR FROM THIS DEALERSHIP! I normally don't feel compelled to write reviews but this dealership is so awful I had to say something. If there was a way to give this dealership - I normally don't feel compelled to write reviews but this dealership is so awful I had to say something. If there was a way to give this dealership -5 stars, I absolutely would. I traded in my old car over a month ago and they still have no paid off my previous vehicle loan servicer. I have made MANY calls to DCN Hyundai. Each time I am told no one is available to help me and a message is taken down. No one EVER calls back. I live over an hour and a half away so just "stopping by" the dealership is not an option. I have reported them to Hyundai Consumer Affairs and the New Jersey Motor Vehicle Commission's Business Licensing Department. If you do a Google search, you can see that ABC 7 on Your Side News did a story about them defrauding someone in late November 2018. There are similar reports of other unfortunate customers with similar experiences who have reported them to the Better Business Bureau. Please do not disregard the reviews that state the finance department does not return calls. They appear to be purposefully defrauding people on a regular basis and they REFUSE to speak with you if you're not interested in buying a car. Buy a car from this dealership AT YOUR OWN RISK! More

DO NOT BUY FROM DCH MONMOUTH JUNCTION Where do I start they dont answer any of my calls or emails to the financial department. I missed my gap claim time and I am left with a 8,000 bill wi Where do I start they dont answer any of my calls or emails to the financial department. I missed my gap claim time and I am left with a 8,000 bill with my loan company. Mind you this was last year when I got into my accident. And have been on going between gap and dch. They never cancelled my gap insurance or service warranty. Refuse to give me anymore information that they would have. And again can not get any contact form them.Yesterday I saw eyewitness news 7 did a segment about them with a customer having a similar problem. I am to the point where I will be contacting every outlet and department regarding them. More

Steve seidner Steve is a very nice person he help find a good car and I really appreciate his service. He is a good man really happy to meet him Steve is a very nice person he help find a good car and I really appreciate his service. He is a good man really happy to meet him More

Great service Thanks to Steven for helping me choose a car. I bought a car above my expectations and at a great price. Thanks again I recommend Steven to anyone Thanks to Steven for helping me choose a car. I bought a car above my expectations and at a great price. Thanks again I recommend Steven to anyone who wants to buy a new one. car at reasonable price More

Buying experience New Elantra 2018 I visited the dealership on black Friday 2018 hoping to Enquiry about deals on new Elantra. The sales consultant Gaurav chauhan took out time firs I visited the dealership on black Friday 2018 hoping to Enquiry about deals on new Elantra. The sales consultant Gaurav chauhan took out time first to understand my requirements and then guided me throughout the process. He made sure that he was extremely transparent in explaining me the vehicle, process helped me get a great deal and a 5 star experience. No sales pushiness, kept calm, explained me features and helped me to the max extent that he could.l with full transparency. Would definitely recommend Gaurav to anyone who’s buying a vehicle from DCN. Pls visit the center and must must meet Gaurav. More

Amazing service Steve was very helpful and made the buying experience easy and fun. I would recommend this dealership to anyone who want to get a car fast and get a Steve was very helpful and made the buying experience easy and fun. I would recommend this dealership to anyone who want to get a car fast and get a good price on it. More