Route 1 Hyundai

Great Service We met with Gaurav Chauhan, he is an awesome consultant with met with. Very knowledgeable and friendly, he answered all the questions we had, very cle We met with Gaurav Chauhan, he is an awesome consultant with met with. Very knowledgeable and friendly, he answered all the questions we had, very clear and to the point. More

Great place. I have had my car for 2 months as of today and I love it!!!! Steve my salesman checked in on me to make sure everything was going well. How cool is th I have had my car for 2 months as of today and I love it!!!! Steve my salesman checked in on me to make sure everything was going well. How cool is that?!!!!! Love my car! More

my good exoerience Gaurav was very helpful, honest and made my experience quick and delightful........Joe and Dan were excellent as well! I recommend him n this dealersh Gaurav was very helpful, honest and made my experience quick and delightful........Joe and Dan were excellent as well! I recommend him n this dealership to all. More

Great service I enjoyed working with Steve on the new car I was getting. He is professional, friendly and cares about his customers. I would highly recommend using I enjoyed working with Steve on the new car I was getting. He is professional, friendly and cares about his customers. I would highly recommend using Steve at DCN Hyundai. More

An Absolutely Splendid Experience! Steven Seidner undoubtedly gets the "FULL 5 STAR RATING." Mr. Seidner had that rare combination of soft persuasiveness and professional class that it Steven Seidner undoubtedly gets the "FULL 5 STAR RATING." Mr. Seidner had that rare combination of soft persuasiveness and professional class that it so rare to capture in a car-buying experience. He informed me of the choices that were available to me, and WHY one car fit my needs more than any other in the fleet. He was conscientious and respectful. If you want to buy a Hyundai, this is the man you want to purchase it from - hands down! The experience gave me a whole new perspective on a sale that most of us "car-buyers" dread! Thank you, and continued success in your career. My future Hyundai purchases will go through you, and you only. You have earned my loyalty going forward. Tim M. More

Problem after problem I've never taken the time to write a public review of a company before, but I've also never had a customer service experience like the one I had at DC I've never taken the time to write a public review of a company before, but I've also never had a customer service experience like the one I had at DCN Hyundai before. I purchased a car there several months ago. I had questions about the car that the salesman (who was a very nice guy, by the way) couldn't answer. That's fine, I wouldn't expect a salesman to know everything about every car, but rather than go to his computer or a manager to find an answer for us, he just stood there and let us Google the answers on our phones. When it came time to make the purchase, the last of the finance staff had left for the day and I was asked to come back later that week to sign the closing paperwork. That's a two-hour round trip for me and time out of work, but I said I'd make it work. I asked if there was anything I could be doing in the meantime - I live in Pennsylvania and this was my first out-of-state car purchase. I asked if I needed Pennsylvania plates and was told: "Yes, you'll need to get PA plates". So, the next day, I sat in the DMV for an hour to get my plates, only to be turned away because I was missing certain documents that they needed and I hadn't been provided with. I called into the dealership and was told: "Sorry for any miscommunication, we handle the plates". Later that week, I go to the dealership for my appointment to sign the closing documents, and I end up sitting in the waiting room for three hours. I checked in with the receptionist (also a very nice person) several times and she didn't know what was going on. Finally, I was informed that the finance staff had been in an emergency meeting all afternoon. But they knew that when I arrived and checked in - so why wasn't I just told "This is a bad time, can you come back?". Why was I just left to sit there for three hours? If I hadn't repeatedly bugged the receptionist, how long would I have sat there? Someone was finally pulled to process my paperwork and I finished the sale. At that point, because of my experience so far, I made a very specific point to ask someone who knew I was buying from out of state - "Is there anything else I need to do? I'm good to go on registration, plates, inspection, all of that" and I got a very emphatic "Yes". Wrong. A few weeks ago, I was pulled over for a minor traffic infraction and was informed I'd been driving illegally for two months, as the New Jersey inspection the car was given wasn't valid in Pennsylvania. My fault for not knowing that? Maybe. DCN's fault for misinforming me? Definitely. I'm facing a fine, potential points on my license, and a court date that will require me to miss work. So, what was my instinct at that point? Contact upper management at DCN, privately, and let them know what happened. That was almost a month ago. I called in and asked to speak to a manager and was given an email address. I emailed in. I sent a follow-up email. I called in again. I can't seem to get anyone to acknowledge that I've been trying to get in contact, and I don't know what else I can do at this point but try to warn anyone reading this - if you're considering buying from DCN Hyundai, run, don't walk, in the opposite direction. More

Excellent Services We actually came here on a Thursday night intent that we were going to leave with a new car. It took about five hours to complete the car buying proce We actually came here on a Thursday night intent that we were going to leave with a new car. It took about five hours to complete the car buying process. The salesman we were working with was Steven Seidner. We wanted a specific car that was going to be gifted and he helped us select the right one. We took it out for a test drive and knew that we were going to get this car. Steven helped us out from start to finish. Although we spent a long time at the dealership, we were able to great a great deal on the car! Thanks Steven for such a pleasant transaction. More

Great and easy buy Very knowledgeable and helpful salesmen - worked with me on my budget to find a perfect fit! I’m very excited to drive off with my brand new car Very knowledgeable and helpful salesmen - worked with me on my budget to find a perfect fit! I’m very excited to drive off with my brand new car More

New Tucson on lease I was looking for a family car when I stopped at DCN Hyundai. I met sales person Gaurav Chauhan who is very knowledgeable about the Hyundai products. I was looking for a family car when I stopped at DCN Hyundai. I met sales person Gaurav Chauhan who is very knowledgeable about the Hyundai products. He presented the best deal and we were happy to leave with our new Tucson Value edition on lease. More

Excellent experience! So helpful! From beginning to end Aleka and Steve have been so incredibly helpful! Answering each and every question and taking time to show me certain features . From beginning to end Aleka and Steve have been so incredibly helpful! Answering each and every question and taking time to show me certain features . A very pleasant experience and we will be back!! More