Route 1 Hyundai

Awesome! Hyundai of South Brunswick About 9 months ago I experienced an issue with my 2013 Hyundai Tucson that I purchased from South Brunswick Hyundai. It was taken into the service dep About 9 months ago I experienced an issue with my 2013 Hyundai Tucson that I purchased from South Brunswick Hyundai. It was taken into the service department and Ram was my service advisor. The service that Ram provided was so wonderful. He communicated every step of the way and made sure that I was taken care of. Eventually It was determined that I was going to purchase a new vehicle and Ram seamlessly connected me With sales person Daniel Colon. Daniel is awesome. This was a long process and he communicate with me primarily by email making it possible for me to communicate with him at anytime and he always responded as soon as possible. I never felt disregarded. He answered every question in a straightforward and honest manner. On the day the purchase was to take place Daniel was unexpectedly unavailable. ( this happens ) it’s not about being available 24/7 it’s about how you make arrangements for your customers when you are not available) I arrived for my appointment to be greeted by several gentleman who knew my story and why I was there. Efficiently the connected me with Steve Seidner who knew exactly what was needed and took it from there to get the deal done. I left in my new car ! I can’t say enough good things about the staff at Hyundai of South Brunswick. Excellent customer service all around and just super nice people. Right down to Chase the business guy. Thank you everyone! More

Terrible, terrible service I purchased a new 2019 vehicle this past Saturday, 3/9/2019. I was assured by the salesperson that the new owner of the franchise was a stickler for g I purchased a new 2019 vehicle this past Saturday, 3/9/2019. I was assured by the salesperson that the new owner of the franchise was a stickler for great customer service. Well I know now that there was no truth in that statement. While deciding to purchase the Kona that I was looking at, I was assured by the salesperson that 90 days of XM came with the vehicle purchase free of charge. I was also assured that if there were any problems at all after the purchase, I could call the salesperson on their cell phone number on his business card. What a joke. While driving home with the vehicle, I put the radio on and was looking for XmM...I find no XM. So Monday I call the salesperson (by the way, it was a google voice #, not a cell phone #). I explained my issue and he tells me "oh, the car isn't equipped with XM, you would have to bye a device"...what, are you kidding me? I asked him why he didn't tell me that before I purchased the car. If I had known, I never would have purchased the vehicle. I then ask him for the sales managers name which he provides me. I call all day long, speaking with several different people in order to get resolution. "Oh we'll have someone call you right back" they say...no call back. I get a call around 8:45 from a "Tony"..I call him back, he isn't there. Then I notice that the salesperson did not return my license plates from the car I traded so I go on their website chat. All they do is send me the hours of the operation and say "thank you for being a customer". I haven't driven the car more than 50 miles and I am already fed up with this place. Wishing that the former owners were back. I always received excellent service from them. This is poor customer relations. More

No loaners or rentals if you have a long term repair I am appalled at the lack of customer service this dealership has. I picked to buy a Hyundai because they are known for their customer service and thi I am appalled at the lack of customer service this dealership has. I picked to buy a Hyundai because they are known for their customer service and this dealership is really doing the brand a disservice. While the service work that was done to my car wound up being good and it was covered under the manufacturer, the customer service I received totally turned me off from this dealership. DO NOT bring your car to this dealership for any major repairs and need a car. Apparently, if you have a serious issue with your car which is manufacturer based there is no way you can get a loaner car. This dealership only gives loaner cars for 24 hours for scheduled maintenance and absolutely will not pay for a rental car. My case manager from corporate told me that enterprise won’t do business with them because of the previous owners. You will have to go through corporate to get a car which takes 3-5 business days, and for that to happen my manufacturer repair needed to be approved which took about 4 business days. I went without a car for over a week. The staff there told me when I started asking for one after two days of my car being there that one would probably come in the next day. Five days later I had to physically go into the dealership to confront the staff because nobody was answering or returning my phone calls for two days. Then I was told there are no loaner cars they give out for long term service repairs. I was given a number to call Hyundai Customer Service to get a rental car. They told me it would take 3-5 business days to get approved for a rental car, at that point I would have been without a car for a week and a half. Customer Service said I could rent one and submit for reimbursement, but there were no guidelines they could give me for approval and they could not say for sure if I would be approved. When I called Ram, the service manager, back to let him know this happened he became argumentative and at one point told me “ they were in the business of fixing cars not manufacturing them” and “ he just follows the rules”. He claimed that no dealership gives out rentals for long term citing BMW and Mercedes as examples, however when I pointed out I knew of several he changed his tune to “that is wasn’t their dealership policy”. I asked for the dealership to provide in writing that if the manufacturer would not reimburse my rental car that the dealership would, at which point he refused. I have never been treated so poorly by any place of business. After then explaining how terrible I thought their customer service was the only thing he would do for me was call to make sure the manufacturer didn’t give me a hard time. None the less I was still without a car for the start of the new work week. I finally spoke to someone at corporate the following Tuesday and was provided in writing that Hyundai would pay for a rental car. Fortunately the new engine came in that Thursday and I was able to pick it up on Friday, but I still had to go a week and a half without a car while they fixed mine. More

Excellent Estoy mas que agradecida para steven porque fui con un carro de basura que no sirvia y fui muy triste y depremida despues de un largo dia nos fuimos y Estoy mas que agradecida para steven porque fui con un carro de basura que no sirvia y fui muy triste y depremida despues de un largo dia nos fuimos yo y mi esposo y mi bebe con un Hyundai sonato 2019 y es mucho mejor y combiniente porque el carro que teniamos era de dos puertas y ahora tenemos una mas grande mas ayudable y estoy bien agradecida Gracias steven Tu futuro cliente Tatiana More

A salesperson you can trust! I had a great experience with Hyundai of South Brunswick right from the moment that I was greeted at the door by my salesperson Steven Seidner. I’ I had a great experience with Hyundai of South Brunswick right from the moment that I was greeted at the door by my salesperson Steven Seidner. I’d been to several dealerships by then and noticed how many tried to sell me a car that were in their best interest to get off the lot. (One of those had asked me what color car I wanted (red), then tried to sell me a white car!) Steven instead listened attentively to what I wanted and found me an affordable car that I liked. He did his best to make me feel comfortable in it. When my permanent plates came in, he was still willing to patiently answer my questions. I found him to be honest and caring. More

Great Experience!!! I had the day off and was nearing the end of my lease, so I stopped at Hyundai of South Brunswick, where I have purchased Hyundai's for many years. T I had the day off and was nearing the end of my lease, so I stopped at Hyundai of South Brunswick, where I have purchased Hyundai's for many years. That's where I met Steve Seidner. I can't remember any car salesmen that I have liked over the years, but Steve and I hit it off since we had many things in common. He took the time to get me in the car I wanted at the price I wanted. To be honest, I don't think I could be any happier. More

Great car buying experience! Like most I started my shopping online. I knew exactly what I wanted. I had a question and the person could answer it. Within minutes I received an em Like most I started my shopping online. I knew exactly what I wanted. I had a question and the person could answer it. Within minutes I received an email from Peter, the used car manager with the answer. Maybe 10 minutes later I get an email from Steven Seidner asking what he could do to help and when we could meet. I gave him exactly what I wanted and when I got to the dealership, the car was ready for a test drive. We came back and bought the car but didn't take possession right away since we were going away. On the way to pick up the car, I let Steven know I was on my way and the time I would be there. He called me to confirm all of the details. When we came back to pick it up, I looked over the car and worked the details with Chase. To make sure I was comfortable, he introduced me to James, who was responsible for certifying my car, which was a big deal to me. I felt like they brought me into their family. I couldn't be happier with this experience. Steven even text me that night to see how the drive home was! That's what I call customer service. Thank you Peter, Steven, Chase & James for making sure I was happy!! More

Made buying a new car painless Just bought a new Hyundai Tucson after putting it off for too long. Salesman Steven Seidner was very helpful and made the experience much smoother tha Just bought a new Hyundai Tucson after putting it off for too long. Salesman Steven Seidner was very helpful and made the experience much smoother than I had experienced in the past elsewhere. He was very knowledgeable and easy to talk to. I would definitely recommend Steven and the South Brunswick Hyundai team. More

Looking for a New or Used Hyundai Look no further than The New South Brunswick Hyundai in Monmouth Jct. Ask for Steven Seidner. He will work with you to get the best deal. Look no further than The New South Brunswick Hyundai in Monmouth Jct. Ask for Steven Seidner. He will work with you to get the best deal. More

Change in ownership issues I leased by 2017 Hyundai Tucson from DCN. This past week I called to schedule an oil change and NO ONE told me DCN was sold until I got to the deale I leased by 2017 Hyundai Tucson from DCN. This past week I called to schedule an oil change and NO ONE told me DCN was sold until I got to the dealership that day. VERY POOR BUSINESS MOVE BY HYUNDAI OF SOUTH BRUNS. They were very quick to tell me I needed to pay for my oil change but my agreement was free oil changes with this lease. HYUNDAI of SB is apparently not honoring DCN deals. They handed me a piece of paper to call this number / email the person. I did both multiple times and no response. I want to know how this affect my lease and what will happen when I return it. More