Route 1 Hyundai

Superb Sonata 2019 Gaurav Chauhan thanks for making me smile Now I have my dream car,keep it up on your good Job at Hyundai 😁😁😁😁👍. Tony Lee n Kristina was also Gaurav Chauhan thanks for making me smile Now I have my dream car,keep it up on your good Job at Hyundai 😁😁😁😁👍. Tony Lee n Kristina was also helpful. More

My new car! Steven Seidner is the best! Very professional and nice! I love my new car and I had a great experience! The long process was well worth it! Steven Seidner is the best! Very professional and nice! I love my new car and I had a great experience! The long process was well worth it! More

Great Customer Service I bought a Hyundai Sonata yesterday. Had excellent salesman, Steven Seidner. The whole team there is great. No one pressured me. They were all very fr I bought a Hyundai Sonata yesterday. Had excellent salesman, Steven Seidner. The whole team there is great. No one pressured me. They were all very friendly. I am very happy with my purchase. I would recommend anyone use this dealer. More

Excellent Customer Service Had a great experience with my daughter yesterday. Great team. Very professional. We purchased a Hyundai Sonata. The long process was made easier with Had a great experience with my daughter yesterday. Great team. Very professional. We purchased a Hyundai Sonata. The long process was made easier with a great team. More

Awesome Experience at South Brunswick Hyundai! I was a little leery at first because of it being under new management but I gave it a chance. I am So glad I did. The staff at South Brunswick Hyun I was a little leery at first because of it being under new management but I gave it a chance. I am So glad I did. The staff at South Brunswick Hyundai are so friendly and make you feel so welcomed. It was great working with Steve Seidner! He was a great guy! Very informative, helpful and friendly. I would recommend anyone to this dealership and ask for Steve!! More

My new Elantra Wow... what a great way to start my week end... I came over here to buy a new car after my last car was totaled. I met Gaurav Chauhan who had already Wow... what a great way to start my week end... I came over here to buy a new car after my last car was totaled. I met Gaurav Chauhan who had already sold a car to my brother. The sales manager Tony Lee was very helpful and worked nicely with us to give us a great deal. The finance manager Chris was also too good to give me free oil changes during all my lease time. I will definitely recommend Gaurav n this nice facility to all of you... More

Awesome! Hyundai of South Brunswick About 9 months ago I experienced an issue with my 2013 Hyundai Tucson that I purchased from South Brunswick Hyundai. It was taken into the service dep About 9 months ago I experienced an issue with my 2013 Hyundai Tucson that I purchased from South Brunswick Hyundai. It was taken into the service department and Ram was my service advisor. The service that Ram provided was so wonderful. He communicated every step of the way and made sure that I was taken care of. Eventually It was determined that I was going to purchase a new vehicle and Ram seamlessly connected me With sales person Daniel Colon. Daniel is awesome. This was a long process and he communicate with me primarily by email making it possible for me to communicate with him at anytime and he always responded as soon as possible. I never felt disregarded. He answered every question in a straightforward and honest manner. On the day the purchase was to take place Daniel was unexpectedly unavailable. ( this happens ) it’s not about being available 24/7 it’s about how you make arrangements for your customers when you are not available) I arrived for my appointment to be greeted by several gentleman who knew my story and why I was there. Efficiently the connected me with Steve Seidner who knew exactly what was needed and took it from there to get the deal done. I left in my new car ! I can’t say enough good things about the staff at Hyundai of South Brunswick. Excellent customer service all around and just super nice people. Right down to Chase the business guy. Thank you everyone! More

Terrible, terrible service I purchased a new 2019 vehicle this past Saturday, 3/9/2019. I was assured by the salesperson that the new owner of the franchise was a stickler for g I purchased a new 2019 vehicle this past Saturday, 3/9/2019. I was assured by the salesperson that the new owner of the franchise was a stickler for great customer service. Well I know now that there was no truth in that statement. While deciding to purchase the Kona that I was looking at, I was assured by the salesperson that 90 days of XM came with the vehicle purchase free of charge. I was also assured that if there were any problems at all after the purchase, I could call the salesperson on their cell phone number on his business card. What a joke. While driving home with the vehicle, I put the radio on and was looking for XmM...I find no XM. So Monday I call the salesperson (by the way, it was a google voice #, not a cell phone #). I explained my issue and he tells me "oh, the car isn't equipped with XM, you would have to bye a device"...what, are you kidding me? I asked him why he didn't tell me that before I purchased the car. If I had known, I never would have purchased the vehicle. I then ask him for the sales managers name which he provides me. I call all day long, speaking with several different people in order to get resolution. "Oh we'll have someone call you right back" they say...no call back. I get a call around 8:45 from a "Tony"..I call him back, he isn't there. Then I notice that the salesperson did not return my license plates from the car I traded so I go on their website chat. All they do is send me the hours of the operation and say "thank you for being a customer". I haven't driven the car more than 50 miles and I am already fed up with this place. Wishing that the former owners were back. I always received excellent service from them. This is poor customer relations. More

No loaners or rentals if you have a long term repair I am appalled at the lack of customer service this dealership has. I picked to buy a Hyundai because they are known for their customer service and thi I am appalled at the lack of customer service this dealership has. I picked to buy a Hyundai because they are known for their customer service and this dealership is really doing the brand a disservice. While the service work that was done to my car wound up being good and it was covered under the manufacturer, the customer service I received totally turned me off from this dealership. DO NOT bring your car to this dealership for any major repairs and need a car. Apparently, if you have a serious issue with your car which is manufacturer based there is no way you can get a loaner car. This dealership only gives loaner cars for 24 hours for scheduled maintenance and absolutely will not pay for a rental car. My case manager from corporate told me that enterprise won’t do business with them because of the previous owners. You will have to go through corporate to get a car which takes 3-5 business days, and for that to happen my manufacturer repair needed to be approved which took about 4 business days. I went without a car for over a week. The staff there told me when I started asking for one after two days of my car being there that one would probably come in the next day. Five days later I had to physically go into the dealership to confront the staff because nobody was answering or returning my phone calls for two days. Then I was told there are no loaner cars they give out for long term service repairs. I was given a number to call Hyundai Customer Service to get a rental car. They told me it would take 3-5 business days to get approved for a rental car, at that point I would have been without a car for a week and a half. Customer Service said I could rent one and submit for reimbursement, but there were no guidelines they could give me for approval and they could not say for sure if I would be approved. When I called Ram, the service manager, back to let him know this happened he became argumentative and at one point told me “ they were in the business of fixing cars not manufacturing them” and “ he just follows the rules”. He claimed that no dealership gives out rentals for long term citing BMW and Mercedes as examples, however when I pointed out I knew of several he changed his tune to “that is wasn’t their dealership policy”. I asked for the dealership to provide in writing that if the manufacturer would not reimburse my rental car that the dealership would, at which point he refused. I have never been treated so poorly by any place of business. After then explaining how terrible I thought their customer service was the only thing he would do for me was call to make sure the manufacturer didn’t give me a hard time. None the less I was still without a car for the start of the new work week. I finally spoke to someone at corporate the following Tuesday and was provided in writing that Hyundai would pay for a rental car. Fortunately the new engine came in that Thursday and I was able to pick it up on Friday, but I still had to go a week and a half without a car while they fixed mine. More