Route 1 Hyundai

They never return phone calls from the service advisor. Unprofessional..the phone hangs up slways Unprofessional..the phone hangs up slways More

this dealer has included in my contract gap insurance for $995 n a service contract for the amount of $2895 a total of $3890 I did not authorized these and I have been trying to have them removed from my hyu $995 n a service contract for the amount of $2895 a total of $3890 I did not authorized these and I have been trying to have them removed from my hyundai account for over a month now, on the first e-mail mr. kim quickly replied saying that it was going to be deducted immediately and it has not been done as of today 12/6/22, I have gotten the better business bureau involved to no avail, my phone calls go to his voice mail and do not get returned, even the BBB is being ignored, look out for mr kim, I am going to get my lawyer involved n we will sue them for the $3890, the acrued interest for same amount and other legal issues, this is not a customer friendly business as they try to take you for a fool. stay away, there are other honest hyundai dealers in the area, let it be known that adding to the contract, is called. "packing the contract," n this practice is not only unethical, unprofessional, it is against the law as per the nj consumer fraud act, punishable by a $2000 fine, they will be forced to pay 3's the damages plus attorneys fees More

Just drove my Santa Fe home, and I’m so happy. Thanks to Kay who was wonderful to deal with. She was very respectful and never pressured me. I traveled from Staten Island after being treated so Thanks to Kay who was wonderful to deal with. She was very respectful and never pressured me. I traveled from Staten Island after being treated so poorly by Island Hyundai. Kay gave me a fair deal and made sure I was comfortable with the process. Thank you so much Route 1 Hyundai for having such wonderful staff. More

Visited twice. Spoke to 2 different salespeople. First one (don't remember his name) was kind of rude and insulting. Second salesperson we dealt with, Fred Corea, w Spoke to 2 different salespeople. First one (don't remember his name) was kind of rude and insulting. Second salesperson we dealt with, Fred Corea, was wonderful. He was friendly, very helpful and patient and went out of his way to make us feel comfortable and answer our questions. If he did not know the answer to a question, he said he would ask and let us know. It was a pleasure dealing with him and I felt that I could trust him. More

Michelle helped me out so much! ! She gave me great car advice and took all my worries away! ! She gave me great car advice and took all my worries away! More

The dealership is very efficient and comfortable to transact with. Michele Veneziano the Service Advisor was very helpful in pointing out what service I needed in addition to the Oil Change & Filter transact with. Michele Veneziano the Service Advisor was very helpful in pointing out what service I needed in addition to the Oil Change & Filter. I'll be back. Thank you Michele Andrea More

Kristina and Marin were very friendly and helpful. Felt I got a good deal. Took too long in the finance office. F&I office tried to sell the usual after market coverage but once I declined the process Felt I got a good deal. Took too long in the finance office. F&I office tried to sell the usual after market coverage but once I declined the process proceeded, albeit slowly. Overall, reasonably happy. More

Visited twice in the past 3 months. First time was for a problem due to local auto service/repair company ruining my oil pan and had to have it replaced. During that visit I dealt with First time was for a problem due to local auto service/repair company ruining my oil pan and had to have it replaced. During that visit I dealt with Lupita. She was very helpful and had a great attitude! An inspection during that visit revealed that I would need rear brakes in the not to distant future. I just had a visit for the brakes and dealt with John P. John was also helpful and was easy to deal with. Very happy with the new dealership. I hope that they, the new dealership owners, keep up with taking care of their customers the same way they want to be taken care of. More

After management change, service costs are horrible. Also staff's are not friendly. Even after service all problems still exists. Horrible and pathetic people. Also staff's are not friendly. Even after service all problems still exists. Horrible and pathetic people. More