Route 1 Hyundai

I recently purchased two new cars from this dealership. There is a safety issue that needs to be corrected on both cars; specifically the auto lock system. I contacted the service department four times ove There is a safety issue that needs to be corrected on both cars; specifically the auto lock system. I contacted the service department four times over the last 10 days, and have yet to get a response. First call-service manager out and leave message. He will return call. Never heard back Second call-service manager on break, will call back. Never called Third call-Service manager in meeting, will call back. Never called Fourth call--he is in building, but not available. Will call back. Never called. Although they think they are #1 in sales, clearly they are not in service. The attitude of the people answering calls is indifferent. I am disappointed in their lack of response to a rather simple issue. Can't help but wonder if I had a major problem what would happen. More

Brad Benson Hyundai sales dept. will actually chase you down in the parking lot to keep you from leaving. VERY high pressure, and they know it but don't really care. We had set up an appt with a salesmen w down in the parking lot to keep you from leaving. VERY high pressure, and they know it but don't really care. We had set up an appt with a salesmen we had been working with before who left us hanging around for 45 minutes while he helped others and never greeted us. He also stated a price over the phone and then lied to his manager about ever saying it! These people are all highway robbers! They do not even bother to go over the car with you. Extremely over priced, so the trip to freehold or anywhere else is worth it! Totally shady 'benson' window stickers that add 9k to the original MSRP. Buyers beware!! Horrible and very rude service. More

Went there for their "deal". They try to bully you into taking the first deal, and then they "pretend" to go back and forth to get you a better deal and come down on the price. I almost had an argument wit taking the first deal, and then they "pretend" to go back and forth to get you a better deal and come down on the price. I almost had an argument with the finance guy when he told me credit doesn't matter when it comes to the price! C'MON GUY ARE YOU KIDDING!!! Then when the website advertised "$1000 cash if you buy a new Hyundai", they told me I did not qualify for that but couldn't give me a real reason. We did buy the Hyundai (because our old Hyundai was on it's last leg) but sent letter to NJ Consumer Affairs and BBB explaining about the $1000 scam. Guess what?-After 6 months, I got my $1000 after an investigation was held!!! People should not have to fight for themselves when it comes to buying a new car, it's frustrating enough. I will never recommend this dealer nor will I visit this dealership again. I go to another Hyundai dealer for all of my maintenance on my new Hyundai. I won't even display the Brad Benson license plate holder!! More

On 6/24/2010 I went to the dealership to purchase a 2011 Hyundai Sonata SE. They tried to overcharge me for the vehicle. Here's how they do it, on the car's sticker price all the destination and freight c Hyundai Sonata SE. They tried to overcharge me for the vehicle. Here's how they do it, on the car's sticker price all the destination and freight charges are already included on the MSRP at the bottom of the sticker. When you are negotiating your financing, they add the freight and destination fees in again! So the discount you thought you got off the sticker price is no longer in play, you really are paying about $1600 over the price you accepted as your final price. Then read your contract carefully, even if you say no to an extended warranty, they will check the "no box" but charge you for the extended warranty anyway. THEY ARE SCAMMERS AND I WILL NEVER PURCHASE A CAR FROM THEM! I WAS TIPPED OFF BY ANOTHER DEALERSHIP THAT THIS IS WHY THEIR PRICING SEEMS SO ATTRACTIVE BECAUSE THEY SCREW WITH THE NUMBERS AND GET YOU IN THE END!!! RUN FROM THIS PLACE AS FAST AS YOU CAN AND BY THE WAY THE SALES GUYS SUCK!!! More

Do not trust their ads for 30% off. They are rude and will have you sitting with 3-4 different managers as they give you the run around. They never return phone calls when you need to ask a question but will have you sitting with 3-4 different managers as they give you the run around. They never return phone calls when you need to ask a question but somehow are able to call you when you do not want to hear from them. Stay away from this place. The second you walk in you just look at sales and know they are low class. They care about numbers not people. More

This dealer sells cars $4,000 - $6,000 over MSRP in order to offer "cash-back" deals that never come to fruition. I financed 10K over sticker and the bank through which I financed was told nothing about any to offer "cash-back" deals that never come to fruition. I financed 10K over sticker and the bank through which I financed was told nothing about any cash back rebates. The dealer therefore established a loan for principle that was not recieved by the financee. AVOID THESE SCUMBAGS AT ALL COSTS. Look to the papers for some very public litigation coming soon to a crooked car dealer near you. FYI: Brad Benson's home is at Rainbow Run Farm, 86 Rainbow Hill Road, Hillsborough, New Jersey 08844. BBB rating is F!!! More

Very pushy salesmen, very dishonest, their customer service is worst. They promise you well inspected , good condition used cars, but would deliver faulty and damaged cars. And once sold they just don' service is worst. They promise you well inspected , good condition used cars, but would deliver faulty and damaged cars. And once sold they just don't care about their customers. They don't take customers complaints seriously and are very unprofessional. More

The salesmen at this dealership are extremely unprofessional, dishonest, and petty. After visiting Brad Benson Hyundai and deciding that we would NOT like to purchase a vehicle after being verba unprofessional, dishonest, and petty. After visiting Brad Benson Hyundai and deciding that we would NOT like to purchase a vehicle after being verbally harassed by the sales staff and finance manager, Brad Benson Hyundai stooped to a new low by having one of their female employees call my cell and claim to be a girl that my boyfriend was with last night. They also called our home phone to harass us. We will be pursuing this matter in a legal venue. More

AVOID this BUM! He has an "F" rating with the Better Business Bureau. They will bait you in with cash back; but the car is already marked up by the amount offered. You will then be told your credit rati Business Bureau. They will bait you in with cash back; but the car is already marked up by the amount offered. You will then be told your credit rating is poor and can't get the deal they offer. The difference between the markup and the cash back to you is money in their pocket. Their next trick is to offer you GAP insurance and an extended warranty. When you say you don't want it, Magic Mike in finance will tell you he was able to get it for you at no extra cost. When you try to get him on the phone, HE WILL NOT RESPOND! When I called Better Business to complain, I was was told by them to contact the N.J Attorney General and specifically mention his BBB rating. This BUM should put out of business. A class action lawsuit might get his attention! More

The worst experience I have ever had! I will never ever buy there! Very rude and insulted my family as white trash!!! How they are in business is beyond me! Do not go here! You will be ripped off! They tri buy there! Very rude and insulted my family as white trash!!! How they are in business is beyond me! Do not go here! You will be ripped off! They tried to sell me a package that was added on to a Santa Fe and then tried to take the 30% off of the greatly increased price of the package! More