Route 1 Hyundai

I was having issues with getting in touch with someone re: questions about my purchase. I would either leave messages that werent answered, get vague resolutions from sometimes rude people, get transferre re: questions about my purchase. I would either leave messages that werent answered, get vague resolutions from sometimes rude people, get transferred to nowhere, or get disconnected. Basically felt like I wasn't getting the time of day. However, after I emailed their customer service to complain I received a call from Jason (a sales manager) who was very helpful this time around. I think when it comes to any interaction with this dealership from the beginning through the end of the deal, you have to be a little pushy (unfortunately, not my usual style) to get what you want. It almost feels like there's so many people there who are so rushed all the time (unlike my last dealership), that the ball will inevitably be dropped on anything if you aren't a slight pain in their ***. More

Stay away - I have purchased over 20 new cars in my life. Many different brands, from many dealers. I have seen every game in the book, or so I thought. I have been taken buy some and not by others. I went i Many different brands, from many dealers. I have seen every game in the book, or so I thought. I have been taken buy some and not by others. I went in to Brad Benson to look at a Genesis sedan and immediately noticed that every car on their lot has a "dealer price" that is inflated over the MSRP. They do this to cover their claims of offering 30% off of "dealer price". They're not discounting from the manufacturers suggested retail, but an artificial dealer price. I immediately addressed this with the salesman and he assured me that was just for people who didn't know any better, and he wouldn't try that with me. Certainly not the way I wanted to start, but I continued. They had several models that I was interested in looking at and I handed over the keys to my trade for evaluation. I had never driven the Genesis and went out for a test drive. Once we returned, the games began. They offered me the right price for my trade and then I told them what I would spend (per Hyundai corporate) as I was a member of a Hyundai marketing program. The salesman then told me they couldn't honor the trade amount offered and I told them I understood but wouldn't complete the deal. I asked for my keys back and one manager came over. I had to eplain the situation all over again and he tried to make me another bad offer. I asked for my keys back again and he brought over another manager. This continued for thirty minutes. I was upset and asked again for my keys and no one would bring them back to me. I had to threaten to call the police to get my keys back after another ten minutes. I have never been "held against my will" at a dealer before this. It cost Hyundai a sale because of this dealership. More

My wife and I went to buy a new car in July 2011. We chose the 2012 Sonata. Let me be clear, the car is not the problem. This was the worst car buying experience we ve ever had. They tried to scam every chose the 2012 Sonata. Let me be clear, the car is not the problem. This was the worst car buying experience we ve ever had. They tried to scam every dollar out of us. After 6 hours at the dealership I finally just signed the contract and left. Big mistake. After reading the contract when i got home I noticed that they changed the price of the car. I was furious. I went the next day and they didnt apologize at all. They scammed us for over $900 more than the purchase price and only wanted to give me $200 back. I fought and finally got $650 back. Do yourself a favor, stay away from Brad Benson Hyundai. They will scam you. More

A car buying experience is typically a very long process and one sometimes spends up to 4 hours at a dealer..This was the case at this dealer however all four hours were FANTASTIC..I would have stayed longe and one sometimes spends up to 4 hours at a dealer..This was the case at this dealer however all four hours were FANTASTIC..I would have stayed longer if possible (which is unheard of) only because everyone in there was so fantastic and friendly and made me feel at home!! Every part of the leasing process was seamless and the customer service was top notch..I got a fantastic price for a 2012 Elantra and I am so happy..I live in NYC and will travel to NJ to visit and shop at this dealer as often as needed....and will recommend to everyone I know... More

Brought my 2011 Sonata in because the new front bumper was seperating from the car.The brackets that keep the front bumper connected to the car are sticking out of the car. I was told to bring the car in was seperating from the car.The brackets that keep the front bumper connected to the car are sticking out of the car. I was told to bring the car in and the service manager bareley looked at it and said I was at fault and there would be no way they would fix it. Someone from his staff asked if he wanted a camera and his response was he could not be bothered. He used profanity and I was amazed at the unprofessionalism. In addition, on my way out of the dealer I ran into a mother/daughter who were at the dealership with the identicle complaint. They were also told where they could go to have it fixed at their own expense. More