Route 1 Hyundai

Brought my 2011 Sonata in because the new front bumper was seperating from the car.The brackets that keep the front bumper connected to the car are sticking out of the car. I was told to bring the car in was seperating from the car.The brackets that keep the front bumper connected to the car are sticking out of the car. I was told to bring the car in and the service manager bareley looked at it and said I was at fault and there would be no way they would fix it. Someone from his staff asked if he wanted a camera and his response was he could not be bothered. He used profanity and I was amazed at the unprofessionalism. In addition, on my way out of the dealer I ran into a mother/daughter who were at the dealership with the identicle complaint. They were also told where they could go to have it fixed at their own expense. More

When we walked into the dealership, the first 30 minutes or so were positive but it went rapidly downhill from there. I test-drove an Elantra and the salesman was very friendly and knowledgeable, but when w or so were positive but it went rapidly downhill from there. I test-drove an Elantra and the salesman was very friendly and knowledgeable, but when we got back to the dealership, he disappeared a few times and had to be tracked down. We spent a lot of time waiting around, and when we finally got down to negotiations, we made it very clear that we had a number in mind and would be willing to buy on the spot if the price was right. The salesman was very friendly and we have no real complaints about him, although he got a sales manager involved fairly quickly when he realized we were serious about the price we wanted. The sales manager was rude, aggressive, and pushy. He kept telling us that it was impossible for us to get the price we wanted and that we needed to pay for all of the extras that the dealership tacks on (a protective coating for the paint or something, pin stripes, which we hated anyway, and that sort of thing) before the customer even gets to the car. He insisted that no dealership would give us the deal we wanted, and so on and so forth, trying to get us to sign and drive that day even though the only color the had on the lot was one we didn't really want, and they wouldn't give us the price we wanted. Eventually we said we were going to leave, and he said "let me get you my card," then disappeared into the back for several minutes before we finally just left. Ten minutes later, they called my cell phone, offering us a number that was actually higher than the number they'd quoted us while we were at the dealership, "but only if we came back before they closed," which was ridiculous in and of itself since it was 15 minutes until close of business. Overall, it was a bad experience and I wouldn't recommend this dealership to anyone who doesn't want to get pushed around and ripped off. (Two days later, we got the price we wanted at another dealership in the area who also worked with us to find a car in our top choice color.) More

I made an appointment to test drive a car and made it very clear on the phone and also when I arrived that I was there to test drive only. My Mom has a Hyundai Santa Fe but it is an older model and I wan very clear on the phone and also when I arrived that I was there to test drive only. My Mom has a Hyundai Santa Fe but it is an older model and I wanted to see the new models. I still wanted to try some other makes/models. Once again, when I sat down with my salesperson, Steve Landesman, I told him that I was there to test drive and wouldn't be discussing financials at that time. I wasn't sure how I would be financing once I did decided to buy a car. I did not have a very good credit rating and wanted my husband to be with me when we did go over prices. I wasn't even sure that I would like the Hyundai Santa Fe. Mr. Landesman was extremely rude and condescending. He made me very uncomfortable and I was shocked at how unprofessional he was. He kept prodding me for financial information and when I apprised him of my financial situation, he told me to come back with my husband and a co-signer. What? I was there to test drive, not buy a car!! I left the dealership and ended up buying a Honda. And guess what Mr. Landesman? I didn't need a co-signer. Also, my daughter needed a new car and guess where we bought it? Not at your dealership. Should I continue? My best friend was looking for a new car and guess where I told her not to go? I do NOT recommend this dealership. I guess I should thank Mr. Landesman. I ended up getting a much nicer car and comes with free oil changes and car washes. More