Route 1 Hyundai

Lousey Salesperson, and Lousey Manager. Salesperson was Lousey Salesperson, and Lousey Manager. Salesperson was not what I expected and the Manager he called over was rude, embarrising, talked down at me. Lousey Salesperson, and Lousey Manager. Salesperson was not what I expected and the Manager he called over was rude, embarrising, talked down at me. Left. More

It takes hard work and dedication to achieve the level of terrible service that I experienced at Brad Benson Hyundai. My appointment took over 2.5 hours for an oil change and I was over-charged. The appo terrible service that I experienced at Brad Benson Hyundai. My appointment took over 2.5 hours for an oil change and I was over-charged. The appointment was scheduled during a staff meeting. There was one person (who ignored me) in a bay of probably 9 lifts. After the staff meeting was over it took 3-5 minutes for someone to assist me. The employees were mad at each other and managers were arguing at the entrance to the shop. Later on I had employees blatantly disregard customers' requests, which ended up in a manager yelling at a customer. My paperwork was lost, causing me to fill out more forms and none of the service charges were explained. What makes me more nervous is whether they were unable or unwilling to explain my bill. The vehicle was returned late and scratched. After being sent to detail, my car was lost and finally returned in the same condition. Another 30 minutes later I see more unhappy customers walking out with services that were not provided. I had been sitting in front of the service counter for 20 minutes before I asked on the status of my car, they did not even know I had been waiting. I will never return to Brad Benson Hyundai as I have discovered that the reputation of untrustworthy service and demeanor proceeds them in my residential area. More

After a poor purchase experience, i had to call over 35 times to find out where my registration was after the temporary expired. I was hung up on, lied to, transferred to different people, heard excuse af times to find out where my registration was after the temporary expired. I was hung up on, lied to, transferred to different people, heard excuse after excuse. They refused to extend the temporary. It is a simple part of the car buying process---after 5 weeks, a simple registration transfer should never be an issue. All financing paperwork, satellite radio paper work, insurance paperwork, discharge of title from trade in--all processed weeks before the temp expired. Although i had used the dealer previously, as well as other family members without problems, i do not recommend this dealer anymore. For your own sanity, look elsewhere. More

Danny is a habitual liar. He informed us that there were no new Limited model Sonatas available on your lot at the time I wanted to purchase a new car. He advised us there would not be a delivery of Limite no new Limited model Sonatas available on your lot at the time I wanted to purchase a new car. He advised us there would not be a delivery of Limited Sonatas for at leasst 4 weeks. Danny actually forced us to purchase a used Sonata. There was a scratch on the bumper of the Sonata and Danny told me if i brought the car back on Thursday he would have the scratch fixed immediately. Well, when we brought the car back on Thursday we were advised it was Dannys day off and additionally you do not fix scratches on the premises. The car was going to have to go someplace else for the repair. Lo and behold, that same Thursday there was a new limited Sonata on your lot just waiting for me. Mike was a pleasure to work with, and still is. Danny promised us the moon and I wound up trading in the used car that I was forced to purchase in the first place plus an additional few thousand dollars. Mike made everything in the end turn out ok. Mike was wonderful, and still is. To this day I call Mike when I need to ask him something and he responds woth the utmost satisfaction. The only reason I purchased a car at your dealership was because my friend had purchased 2 cars through Danny and in the end she was very dissatisfied also. A few days ago she actually told me she almost had to call the news station to report your dealership and Danny. More

SENT MY LADY INTO BRAD BENSON SERVICE DEPT A COUPLE OF SENT MY LADY INTO BRAD BENSON SERVICE DEPT A COUPLE OF YRS AGO WITH MY 06 MIT..... AND WAS TURNED OFF ABOUT THE WAY SHE WAS TREATED. SO ITS 2011 I SENT MY LADY INTO BRAD BENSON SERVICE DEPT A COUPLE OF YRS AGO WITH MY 06 MIT..... AND WAS TURNED OFF ABOUT THE WAY SHE WAS TREATED. SO ITS 2011 I'M AT WORK AND GET A PHONE CALL FROM A GUY NAME JAMES RICHARDS OR RICHARD JAMES FROM BRAD BENSON. IN MY MIND I WAS LIKE YOU MUST BE FREAKING JOKING. SO I LISTEN TO HIS SPILL AND IT SOUNDED GOOD BUT I WAS VERY SKEPTICAL. THE LAST GUY WHO SOLD ME THE 06 MIT... WAS STILL ON VACATION FROM THE PROFIT HE MADE OFF OF ME AT THE OTHER MIT..... DEALERSHIP AND THE BAD SERVICE MY GIRL AT THE TIME GOT FROM BRAD BENSON. I DECIDED TO GO IN TO BRAD BENSON AND SEE WHAT THEY HAVE TO OFFER. I GET THEIR AND MY LONG TIME FRIEND HAROLD BROWN IS A SALESMAN THEIR ( HAPPY BELATED BIRTHDAY HAROLD) SO OF COURSE HAROLD INTRODUCES ME TO JAMES AND TELLS HIM TO TAKE CARE OF ME. JAMES TAKES CARE OF ME AND I ROLL OUT OF THEIR IN MY NEW 2011 MIT.... GALANT WHICH I'M PAYING LESS FOR AND THE CAR HAS MORE FEATURES ETC.... BOTTOM LINE I ROLLED IN VERY UPSIDE DOWN AND ROLLED OUT RIGHT SIDE UP SO I WANNA EXTEND A THANK YOU TO MY FRIEND HAROLD BROWN FOR THE WARM WELCOME LOVE YOU MAN! (THAT'S PERSONAL) AND I WANT TO THANK MY SALESMAN JAMES RICHARD OR RICHARD JAMES FOR THE EXPERIENCE BOY O BOY DID WE LAUGH YOU KNOW WHAT I MEAN LOL. AND LAST BUT NOT LEAST I WANT TO THANK DANIEL SANTOS MY FINANCE MANAGER FOR HELPING ME GET A LOW APR AND THE LAUGHS WE HAD THANK YOU GUYS!!!! More

My husband and I went to Brad Benson in April 2011 to purchase a Hyundai and had to wait one and a half hours to get someone to help us. Finally Steve Troy came over to us and we told him what we were lo purchase a Hyundai and had to wait one and a half hours to get someone to help us. Finally Steve Troy came over to us and we told him what we were looking for. We wanted to look at there options on Hyundais with a moon roof. Steve left for about a half hour and when he finally came back he said OK "sorry, I had to take care of something, I'm gonna go check out the lot give me a couple of minutes" we were sitting at a desk near the window and saw Steve walk outside and then stop at the counter they had outside with someone grilling hotdogs. He stayed there for a while talking to the guy grilling and had a hotdog while we waited for another hour. We finally saw a Hyundai drive up so we went outside and Steve came out of the car and said that was all they had ONE HYUNDAI. At least it was the color we wanted. It didn't have the moon roof we wanted and it had PLEATHER seats. We were very disappointed but really needed the second car because we were starting different work shifts. He didn't even make an attempt to help us find anything else. Basically it was "this is, it take it or leave it". He said he'd get us a good deal on it and we waited about another hour before we got a price quote. It wasn't anything to write home about. He went back again and we waited and waited and.....I told my husband I wanted to leave we had now been there for 4 hours and I was tired and frustrated about the way we were being treated. Steve finally came back with another price he looked up our credit scores and said you have great credit you'll get a really good finance rate. We accepted price. What Steve failed to tell us was that we weren't getting such a great deal on the financing at all. We waited another hour before he came back with the papers. At this point he started telling us about some rating system they have to go through and told us we would be getting a survey in the mail. He then BEGGED us to give him and the dealership a PERFECT score and he would personally send us a $40 gift card after the survey. He said anything less than all "10's" and "GREAT'S" and he would not get paid. He then told us he has a family to feed and "Please give me a perfect score or they won't pay me" He didn't seem to be thinking about that when he was outside having a hotdog and chatting while we were on the second hour of our hell ride. He repeated again that he promised we would get a $40 gift card. We didn't put much importance in the $40 offer, after all we were spending 25k. Then we had to see the accountant to work out the financing. When he told us the rate we said "wait a minute we have great credit scores and we were told we'd get a much lower rate by Steve." The accountant spoke with Steve and came back to us and said "tell you what I'm gonna do, since you've been waiting so long and seem to be very unhappy I'll give you a better rate." We were so desperate to get out of there we would take whatever he was offering at this point. We were there for 6 and a half hours and left feeling like we just got taken for a very long and painful ride! We never did get the gift card and you won't either if you go there and get the woe story from whomever is taking YOU for a ride. We will never go back there again. EVER!!!! More

Walked into Brad Benson Hyundai,was whisked into a room with about 30 salesman running around like it was feeding time at the zoo. I was interested in a 2012 Hyundai,I was told their were none availale, e with about 30 salesman running around like it was feeding time at the zoo. I was interested in a 2012 Hyundai,I was told their were none availale, except some very expensive models. Told I was not interested, but they insisted on trying to sell me a certified pre-owned car with over 18,000 miles on it. The car was full of cigarette butts, scratched dashboard and console, etc. This was a 2011 model. Again I informed them I was not interested in any pre-owned vehicle. They kept pushing me to the extent where my blood pressure was getting high. They had no interest in what I had to say at all. The sales manager was extremely rude and nasty. At that point, I got up and left the premises, one of the salesman was walking out with me still begging me to buy that crappy pre-owned car, and told him to get lost, and that I will never go there again to buy a car. What a terrible unhappy experience. BUYERS BEWARE OF THIS DEALERSHIP!!!!!!! More

This was the first dealership we went to in order to look for a new car. We knew we wanted a four-door of some sort, but we were just looking. We let Manny know this when he approached us in the parking lo for a new car. We knew we wanted a four-door of some sort, but we were just looking. We let Manny know this when he approached us in the parking lot as we got out of the car. We told him this was the first of many visits before deciding on what we truly want. He nodded as if he understood this, yet still brought us right to his desk to do numbers. We were not ready for that or interested in it. Manny did seem nice at first. I actually have a feeling that if he were at a more reputable dealership and not being forced into the terrible ways this place is run, that he'd do much better for himself. We insisted that we take a test-drive in either the Elantra and/or Sonata. He continued to talk numbers. He told us where the Elantras and Sonatas were and that he'd meet us out on the lot. THERE WERE NO ELANTRAS OR SONATAS! He continued out on the lot to show us other cars that we were disinterested in. He bragged about how many cars this dealership sells and how if we want to get one we better put a deposit down and choose a car based on the drawer full of files for new cars coming in that he had. Ummm...we just started looking. We haven't even seen or driven one yet. Seriously? Would he buy a car like that? He brought us back to his desk to talk more numbers. In an attempt to be nice, I let him know that we did not want to waste his time, because we were not going to buy a car that day. He got up and a manager came back in his place. He asked us what he could do to sell us a car, and he also bragged about how many cars he sells without people looking at them first. I told him we were not interested in buying a car, to which he replied, "Uh, I know!!! You already said that like twenty times!!" The "men" could not give us any specifics on car pricing breakdown, finance rates ,doc fees, etc. I told him that we were too smart for that game. We will never go back there. In fact...we came home with a new Honda tonight from a dealership who is straight up and far from playing games. The place gave an impression that it is filled with "slimeballs"...they were everywhere. You could hear the way they were all talking to the other customers. ("Come on, are we going to make a deal tonight, or what? Let's stop wasting time" was said to another couple we passed!!!) Really unappealing. I am upset to even have a dealership like this in our neighborhood. :-/ More

I bought a preowned 2011 elantra with 3000 miles in June/2011. My salesman was eric williams and I was completely happy with my purchase for two days until I turned on my windshield wipers and noticed June/2011. My salesman was eric williams and I was completely happy with my purchase for two days until I turned on my windshield wipers and noticed it had pulled up a coverup sticker right in the center of my windshield. I go out of the car and fully removed the clear circular sticker from my windshield. I thought nothing of it until 2 days later when i saw, in the exact spot i removed the sticker, an inch long crack that began to spread. I call eric williams to discuss the issue the next day and he said he noticed the sticker after taking me on a test drive but thought nothing of it. When I told him what happened he said that the dealership will definitely pay for or replace the windshield. Eric then told me he would talk to the managers and get it worked out and that he would call me back once he heard something. I wait a full week before I call him back, when he answers, he had no idea what I was talking about. Then he finally remembers and tells me the same thing, he will talk to the managers then call me right back. I waited 3 days then took the car to service at the dealership to discuss the issue. I met with Shannon who told me that they were not authorized to fix it. I told her what happened with the sticker and what eric williams told me, still nothing. She refers me to quality auto glass in south plainfield where they could give me "a better deal on a windshield than brad benson." I called quality auto glass and they told me they work through the dealership and I could not get a better price than brad benson. The crack has grown to about 6 inches now so I had to put a $400 deposit down on the $865 new windshield figuring nothing would get done. This is before I finally went in to the dealership to go see eric williams where I greet him and he has no idea why I am there. I remind him once more and he says the manager, peter mcandrew, will be there in an hour and he is the person that will compensate me for the windshield. I wait an hour for him to get there and when eric williams tells peter mcandrew the situation(for the first time in a month since i brought the issue to him)peter finally meets with me. I tell him everything including what eric williams told me about him needing to compensate me for the windshield. peter tells me that eric was not authorized to tell me such a thing becuase they do not compensate for issues like that and the only way for me to get compensation was through docking eric's pay. He then asks me if I would like to "be put in a 2012 elantra", i say sure not realizing the stalling tactic at the time. I meet with eric again to test drive the 2012 elantra and i tell him what peter said so he storms back in to the dealership and comes back 5 minutes later clearly upset. We finish the test drive and I tell him I can not pay more money for a new car. eric then tries to extend my monthly payments by 12 months to get the 2012(an extra $5000). I tell him I just want the compensation for the windshield. eric goes back to the managers desk and comes back with an offer to extend my monthly payment by only 6 months(an extra $2500). I tell him no getting very frustrated at this point. Eric goes back to the managers desk when i overhear another salesman in front of me telling a woman who was upset at the price of the car,"we are about customer service, you wont get jipped by us". At this point i started laughing. The salesman and woman look over at me and the salesman asked me what I was laughing about so I tell them both that I came to get compensation for the new windshield i had to buy due to them selling me a damaged car and that in all this, they are trying to make me shell out even more money. The woman walks out and the salesman began to verbally attack me telling me to get out of the dealership. Eric walks over and the other salesman tells eric what just happened. Eric then raises his voice and tells me "you should not have done that, i was about to give you the car paying no extra money and now you blew it." I then become infuriated and told them that my opinion on your horrible customer service is more important than a salesman telling a customer they have great customer service. Another salesman pulls me out of the building and into an office across the street telling me the manager will be right with me. I sit and wait 10 minutes then see the same salesman, who verbally attacked me already, sits next to me trying to intimidate me saying that he will do everything in his power to screw me out of getting any money for my windshield and every time i come to this dealership, i "better watch my car". I then go back into the dealership after waiting 20 minutes to the salesman that pulled me in there and he forgot i was in there so then he tells a different manager to come see me and he tells me that there was a crack in the windshield from the previous owner but it was injected 2 days prior to my purchase and fixed so the crack must have occurred after i bought the car(in the exact same spot the sticker was). We go back to the dealership where i speak with peter mcandrew again. We sit down and he tells me that I will get full compensation for the $865 windshield but it has to come through docking eric william's pay. Before the verbal attack from 2 salesman including eric, I would not have accepted that. I tell Peter however you compensate me is fine. Peter then tells me he will have a manager's meeting to dock eric's pay and he will call me in a 2 days to let me know that I got the money. After this 5 hour ordeal, I finally thought I would get the money back. I am writing this review a full month after speaking with peter mcandrew at the dealership. He has not called me back once after leaving him countless voice mails and getting the complete runaround from everyone at the dealership when trying to speak with him. 3 weeks ago, I got the operator to speak with peter and she said back "peter is in a meeting, he said he is working on it and will call you right when he is done the meeting." I called this past Sunday asking for him but he is on vacation for the week. I work in a customer service business and if anyone at my company acted in the manner the brad benson employees acted, they would be fired. If you believe that customer service is important when purchasing a vehicle, and being able to trust your dealership when handling your car, brad benson is NOT a good place to buy a car. More