Route 1 Hyundai

I bought a preowned 2011 elantra with 3000 miles in June/2011. My salesman was eric williams and I was completely happy with my purchase for two days until I turned on my windshield wipers and noticed June/2011. My salesman was eric williams and I was completely happy with my purchase for two days until I turned on my windshield wipers and noticed it had pulled up a coverup sticker right in the center of my windshield. I go out of the car and fully removed the clear circular sticker from my windshield. I thought nothing of it until 2 days later when i saw, in the exact spot i removed the sticker, an inch long crack that began to spread. I call eric williams to discuss the issue the next day and he said he noticed the sticker after taking me on a test drive but thought nothing of it. When I told him what happened he said that the dealership will definitely pay for or replace the windshield. Eric then told me he would talk to the managers and get it worked out and that he would call me back once he heard something. I wait a full week before I call him back, when he answers, he had no idea what I was talking about. Then he finally remembers and tells me the same thing, he will talk to the managers then call me right back. I waited 3 days then took the car to service at the dealership to discuss the issue. I met with Shannon who told me that they were not authorized to fix it. I told her what happened with the sticker and what eric williams told me, still nothing. She refers me to quality auto glass in south plainfield where they could give me "a better deal on a windshield than brad benson." I called quality auto glass and they told me they work through the dealership and I could not get a better price than brad benson. The crack has grown to about 6 inches now so I had to put a $400 deposit down on the $865 new windshield figuring nothing would get done. This is before I finally went in to the dealership to go see eric williams where I greet him and he has no idea why I am there. I remind him once more and he says the manager, peter mcandrew, will be there in an hour and he is the person that will compensate me for the windshield. I wait an hour for him to get there and when eric williams tells peter mcandrew the situation(for the first time in a month since i brought the issue to him)peter finally meets with me. I tell him everything including what eric williams told me about him needing to compensate me for the windshield. peter tells me that eric was not authorized to tell me such a thing becuase they do not compensate for issues like that and the only way for me to get compensation was through docking eric's pay. He then asks me if I would like to "be put in a 2012 elantra", i say sure not realizing the stalling tactic at the time. I meet with eric again to test drive the 2012 elantra and i tell him what peter said so he storms back in to the dealership and comes back 5 minutes later clearly upset. We finish the test drive and I tell him I can not pay more money for a new car. eric then tries to extend my monthly payments by 12 months to get the 2012(an extra $5000). I tell him I just want the compensation for the windshield. eric goes back to the managers desk and comes back with an offer to extend my monthly payment by only 6 months(an extra $2500). I tell him no getting very frustrated at this point. Eric goes back to the managers desk when i overhear another salesman in front of me telling a woman who was upset at the price of the car,"we are about customer service, you wont get jipped by us". At this point i started laughing. The salesman and woman look over at me and the salesman asked me what I was laughing about so I tell them both that I came to get compensation for the new windshield i had to buy due to them selling me a damaged car and that in all this, they are trying to make me shell out even more money. The woman walks out and the salesman began to verbally attack me telling me to get out of the dealership. Eric walks over and the other salesman tells eric what just happened. Eric then raises his voice and tells me "you should not have done that, i was about to give you the car paying no extra money and now you blew it." I then become infuriated and told them that my opinion on your horrible customer service is more important than a salesman telling a customer they have great customer service. Another salesman pulls me out of the building and into an office across the street telling me the manager will be right with me. I sit and wait 10 minutes then see the same salesman, who verbally attacked me already, sits next to me trying to intimidate me saying that he will do everything in his power to screw me out of getting any money for my windshield and every time i come to this dealership, i "better watch my car". I then go back into the dealership after waiting 20 minutes to the salesman that pulled me in there and he forgot i was in there so then he tells a different manager to come see me and he tells me that there was a crack in the windshield from the previous owner but it was injected 2 days prior to my purchase and fixed so the crack must have occurred after i bought the car(in the exact same spot the sticker was). We go back to the dealership where i speak with peter mcandrew again. We sit down and he tells me that I will get full compensation for the $865 windshield but it has to come through docking eric william's pay. Before the verbal attack from 2 salesman including eric, I would not have accepted that. I tell Peter however you compensate me is fine. Peter then tells me he will have a manager's meeting to dock eric's pay and he will call me in a 2 days to let me know that I got the money. After this 5 hour ordeal, I finally thought I would get the money back. I am writing this review a full month after speaking with peter mcandrew at the dealership. He has not called me back once after leaving him countless voice mails and getting the complete runaround from everyone at the dealership when trying to speak with him. 3 weeks ago, I got the operator to speak with peter and she said back "peter is in a meeting, he said he is working on it and will call you right when he is done the meeting." I called this past Sunday asking for him but he is on vacation for the week. I work in a customer service business and if anyone at my company acted in the manner the brad benson employees acted, they would be fired. If you believe that customer service is important when purchasing a vehicle, and being able to trust your dealership when handling your car, brad benson is NOT a good place to buy a car. More

I was having issues with getting in touch with someone re: questions about my purchase. I would either leave messages that werent answered, get vague resolutions from sometimes rude people, get transferre re: questions about my purchase. I would either leave messages that werent answered, get vague resolutions from sometimes rude people, get transferred to nowhere, or get disconnected. Basically felt like I wasn't getting the time of day. However, after I emailed their customer service to complain I received a call from Jason (a sales manager) who was very helpful this time around. I think when it comes to any interaction with this dealership from the beginning through the end of the deal, you have to be a little pushy (unfortunately, not my usual style) to get what you want. It almost feels like there's so many people there who are so rushed all the time (unlike my last dealership), that the ball will inevitably be dropped on anything if you aren't a slight pain in their ***. More

Stay away - I have purchased over 20 new cars in my life. Many different brands, from many dealers. I have seen every game in the book, or so I thought. I have been taken buy some and not by others. I went i Many different brands, from many dealers. I have seen every game in the book, or so I thought. I have been taken buy some and not by others. I went in to Brad Benson to look at a Genesis sedan and immediately noticed that every car on their lot has a "dealer price" that is inflated over the MSRP. They do this to cover their claims of offering 30% off of "dealer price". They're not discounting from the manufacturers suggested retail, but an artificial dealer price. I immediately addressed this with the salesman and he assured me that was just for people who didn't know any better, and he wouldn't try that with me. Certainly not the way I wanted to start, but I continued. They had several models that I was interested in looking at and I handed over the keys to my trade for evaluation. I had never driven the Genesis and went out for a test drive. Once we returned, the games began. They offered me the right price for my trade and then I told them what I would spend (per Hyundai corporate) as I was a member of a Hyundai marketing program. The salesman then told me they couldn't honor the trade amount offered and I told them I understood but wouldn't complete the deal. I asked for my keys back and one manager came over. I had to eplain the situation all over again and he tried to make me another bad offer. I asked for my keys back again and he brought over another manager. This continued for thirty minutes. I was upset and asked again for my keys and no one would bring them back to me. I had to threaten to call the police to get my keys back after another ten minutes. I have never been "held against my will" at a dealer before this. It cost Hyundai a sale because of this dealership. More

My wife and I went to buy a new car in July 2011. We chose the 2012 Sonata. Let me be clear, the car is not the problem. This was the worst car buying experience we ve ever had. They tried to scam every chose the 2012 Sonata. Let me be clear, the car is not the problem. This was the worst car buying experience we ve ever had. They tried to scam every dollar out of us. After 6 hours at the dealership I finally just signed the contract and left. Big mistake. After reading the contract when i got home I noticed that they changed the price of the car. I was furious. I went the next day and they didnt apologize at all. They scammed us for over $900 more than the purchase price and only wanted to give me $200 back. I fought and finally got $650 back. Do yourself a favor, stay away from Brad Benson Hyundai. They will scam you. More

A car buying experience is typically a very long process and one sometimes spends up to 4 hours at a dealer..This was the case at this dealer however all four hours were FANTASTIC..I would have stayed longe and one sometimes spends up to 4 hours at a dealer..This was the case at this dealer however all four hours were FANTASTIC..I would have stayed longer if possible (which is unheard of) only because everyone in there was so fantastic and friendly and made me feel at home!! Every part of the leasing process was seamless and the customer service was top notch..I got a fantastic price for a 2012 Elantra and I am so happy..I live in NYC and will travel to NJ to visit and shop at this dealer as often as needed....and will recommend to everyone I know... More