Route 1 Hyundai

Clearly, there is a reason why car dealerships have the stereotype they do. The salesman I dealt with was, as expected, eager, knowlegable, and a little pushy. All in all - OK though. Sadly, he was wowking stereotype they do. The salesman I dealt with was, as expected, eager, knowlegable, and a little pushy. All in all - OK though. Sadly, he was wowking at Brad Benson Hyundai. I had very high hopes, and thats why I traveled a long distance, bypassing 4 other Hyundai dealers along the way to get here.Im sorry I did this, because the price was not worth the time it took to get here and back, and the terrible experience I had here. Most of my poor rating of this dealership, however comes from one individual - the "Finance Guy" who's name I still dont know - because he never once introduced himself. When I was taken over from the showroom to the finance office to sign the paperwork and make it official - I was greeted by a clearly dis-interested and unfriendly person. I think his last name was "Vento" or something like that - but thats based on what I can decipher from the scribbles on the papers he also signed. I should have known right away what was to come - as I entered his inner sanctum of financial wizardry he never even looked up from his computer screen, (while he was very busy paying bills online), to push the pile of papers in front of me. His first and only interaction and conversation with me was "sign where the orange "X" is on every page". That was it. No Hello, thanks for spending $25,000 here, no My name is....NOTHING. As I actually started to READ these papers I was to sign, I started to ask questions - like "What is this I'm signing?" and asking for explanations. Mr. BigBucks was obviously annoyed at actually having to interact, and explain to me what he was asking me to sign. How rude of me!!! He had bills to pay, right? Anyway - I continued on signing and asking. By this time I asked questions just for the pure enjoyment of annoying the crap out of him. So were done signing papers, and Mr. BigBucks brings me back to the showroom, and back to the cashier. He hands the nice woman behind the glass my "file" and tells her how much to collect from me. He turns around, and lumbers back out. No Thank you, no good luck, no go-to-hell - NOTHING. He and his cheap suit disappeared into the night. Everything else that happened could have been understood, and accepted as part of the crappy car buying experience. Car salesmen are slaves to the "manager" with the big red sharpie markers who write all over the "buyer data sheet" and then come out, smarmy smiles all over the place, and try to separate you from more money than you had intended. Fine - its part of the deal, and we know this going in. But to be ignored other than to shove a pen in my hand, is pathetic and just plain rude. But - I have the last laugh - because I will do everyting in my power, and tell veryone I know - about this experience. Hopefully the $300K Brad spends on advertising every month (the sales manager made SURE to tell me this fact, to impress me I suppose...)will be wasted on my circle of aquaintances. Facebook, Twitter, etc. etc. The word spreads quickly when you have a good expereicne, and even quicker for a bad one!! I guess Brad never learned that old marketing adage it takes 10 times the time and money to attract new customers as it does to keep current ones. Well, Brad you lost this one, and a lot of other potential cusomers if I have anything to say about it, and I certainly do!!! Too bad - because in my world - there are several people who are actively looking for new Hyundai's. I will encourage them to go anywhere else, and be treated like a person, with respect and with dignity. As for Mr Big Bucks, the finance jerk - hopefully he is miserable every day working in that pathetic little office. More

Bill is excelent customer service and great sales . He is valuable asset to the company.he offer me price was high to me but he keep calling me to offer better price and to show me every part inside the car valuable asset to the company.he offer me price was high to me but he keep calling me to offer better price and to show me every part inside the car to help me the value of the car . I left the dealer with the car and I,m happy with the service.He have ability to answer all my questions with soft and easy way to undestand a lot of the details about the car. And I will recommend my friends to him Thanks you More

Bill Terrell was waiting outside, in a falling snow and greeted us in a very friendly and professional manner! We felt welcomed and not at all pressured to explore the possible purchase of a New Veracruz. greeted us in a very friendly and professional manner! We felt welcomed and not at all pressured to explore the possible purchase of a New Veracruz. he walked us through the model, took us on a test drive, showed us several choices and left the decision to us...not at all pushy. it was an easy decision to buy from this dealer as Bill helped us through the process from start to finish...a true pleasure to do business with. we would certainly reccommend Brad benson and Bill Terrell to all those in the market...and would buy here again. More

I came in looking to trade in my old Accent and was paired up with Sammy. Right away he was very friendly and did his best to connect with me on the personal level of understanding my wants and needs. paired up with Sammy. Right away he was very friendly and did his best to connect with me on the personal level of understanding my wants and needs. Sammy was extremely helpful, and his exceptional knwoledge of the car and all of its features blew me away, he was very detailed in showing all of the aspects. Even when the deal came down to the price I still felt that Sammy had my best interests in mind and was on my side. I was very pleased with my experience during my purchase all because Sammy is a great saleman and an amazing person!!! Thank You so much!!! ~ Anya. More

I already knew what I wanted when I walked in the front door. Bill greeted me in the parking lot and acknowledged I was there. It was very busy that day, but he got to me very promptly and took great care door. Bill greeted me in the parking lot and acknowledged I was there. It was very busy that day, but he got to me very promptly and took great care of me. I would most definitely come back and do business with Bill again. More

This is the second 2012 Sonata I purchased from Brad Benson Hyundai Dealership. The service was great. Sammy Chow explain to me all the details in a fashion that I could understand. That is the reaso Benson Hyundai Dealership. The service was great. Sammy Chow explain to me all the details in a fashion that I could understand. That is the reason I came back to him when I decided to purchase my second Sonata. I live in Philadelphia and he personally delivered the vehicle to my door step. I was shocked by such outstanding service. I appreciate you for going the extra mile. Thank you More

I had been in a position on my vehicle and other hyundia dealers said what I needed to do could not be done. On Wednesday Morning, I had put a e-mail to Brad Benson Hyundai. And I had Recieved a phone ca dealers said what I needed to do could not be done. On Wednesday Morning, I had put a e-mail to Brad Benson Hyundai. And I had Recieved a phone call responding back to me and Manning had been very out going and up front with me I had hesitated! And Im glad I did go down to Brad Benson Hyundai, Manning made it happen. He went over every datail did not give me a run around and had been a real pleasure to work with. Because of this experience, my fiance will be purchasing from Manning in the spring. Again Thank You, Nancy Blessing More

I had a fantastic experience with Edward Flanagan and everyone I worked with at Brad Benson. I had been to 2 other dealerships prior to going to Brad Benson. I dealt with pushy sales people who didn't li everyone I worked with at Brad Benson. I had been to 2 other dealerships prior to going to Brad Benson. I dealt with pushy sales people who didn't listen to what I wanted or what I wanted to spend. I didn't have to keep reminding Ed what I wanted and negotiating my monthly payment was simple. I have and will continue to recommend Edward Flanagan and Brad Benson to everyone who asks about my new sweet ride : ) More

I visited the dealer to look around cars since I had a plan to buy one sometime soon. But, the dealer Sammy explained well mechanics of the car with all patience, which had not been ecperienced from other plan to buy one sometime soon. But, the dealer Sammy explained well mechanics of the car with all patience, which had not been ecperienced from other dealers and provided me some trust regarding working with the dealer shop. So, I decided to have the car right away. OMG! In my life it was the first time I bought something without too much going around shops to make a decision. So far, I am happy to work with Sammy. He has provided all help that I need. Thank U! More

Sammy was the most perfessional salesman I ever worked with. He represents brad benson and Hyundai like he Owens the place. Thanks Sammy. Sammy did above any salesman I ever had!!!! with. He represents brad benson and Hyundai like he Owens the place. Thanks Sammy. Sammy did above any salesman I ever had!!!! More