Route 1 Hyundai

First let me start by saying this was my third car purchase from this dealer so i have had a good experience up until now. I went in looking to purchase based on the advertisement "we will make, no purchase from this dealer so i have had a good experience up until now. I went in looking to purchase based on the advertisement "we will make, not defer your payments for the first 12 months" knowing full well that they are going to take your 12 payments and spread them out over the course of the loan...nothing is free. This was fine as i was looking for a small car for my start up business and not having a payment fit the bill. Within a few weeks of buying the car i received a check for $4350. and coupon book stating my first payment was June 6th of this year.... first off...what happened to no payments for a year. So i went to the dealer to ask. "we pay you up front for the first year and you make the payments" Something that probably should have been told to me during the buying process. So i say, okay fine, but my math shows a $500 payment at 12 mos being $6000 not $4350. "well you have the car for 2 1/2 mos before payment is due so we are paying 9 mos...ummm...9 x $500 is $4500, again not $4350. we agreed a balance is owed and i would receive a check... it has been two months still havent seen it. A month after purchasing the car i get a letter from the bank. Your deductible is too high you need to lower it (thus increasing my insurance premium, or we will force insurance on you, forcing your monthly payment higher. After 3 hours and 2 letters back and forth with the bank, it is agreed that no where in my contract paperwork does it state that i have to have a maximum limit of $1000 deductible (i have a $2000 and that is my choice and my issue should a problem arise). The bank forced the insurance on me and said it is a dealer issue. I went to the dealer and spoke with 4 different people, all of whom recognize me from my previous vehicle purchases) and they all said, we never heard of this, give us two days and we will fix it. I gave them two days. Not one phone call was made to me to keep updated on what is going on. So back to the dealer i go. Then i get "it says it in your contract"..."where is say"...oh its implied is the answer i get. So i call the bank while at the dealers. They say it is listed in your contract, again, show me where. Bank cant say where cause it is in their security Agreement which the dealer doesn't even have a copy of on property. I tried to resolve the issue by saying if they are increasing my loan amount, then the dealer should cover the difference. or if i lower my deductible to satisfy the loan, the dealer should cover the difference. after being passed form person to person and finally being shuffled off into an office and given to a lower level finance guy, i am told. Oh well to bad for you. They are deceitful in their ads, funny with the financing, and above all else, care nothing for the customer, only about the volume of cars that pass thru their dealership. This was my third and last trip to this dealer. Beware of pushy salesman, being passed off to countless manager after manager, and ultimately paying $1500 for $50 door guards, $1500 for $50 wheel arch guards, and $1500 for a $200 pin stripe so they can give you 30% off the "posted dealer price" Beware at this dealer and bring some kitty litter cause it is a slippery trip. More

I have given this review as I was totally embarrassed, frustrated and misled the whole three hours I was there. I arrived at approximately 4 p.m. and met with Freddie, the salesman, who immediately sat me frustrated and misled the whole three hours I was there. I arrived at approximately 4 p.m. and met with Freddie, the salesman, who immediately sat me down and said he only wanted to satisfy my needs and not waste time going back and forth. He then asked me what I wanted and I replied very succinctly and told him that is all I would consider, so if he could do it, we have a deal, otherwise, I would understand but have to leave.He said it sounded very doable and he would discuss with the "money guy" and come back to take me on a test drive. That took about a half hour before he came back to tell me he was getting a car that fit my request to take the test drive. Fifteen minutes later he called me out to the front to look at the car he chose and I agreed to take a test drive. The car was ok but did not have all the features I wanted and told Freddie it would not do. He said he had one more that he knew fit my needs and was a jump up from my present Hyundai with the "right stuff" I requested and he could make the numbers work, as there were enough programs on the car. We went for a ride in the second choice and I was happy and told him we have a deal. He then told me he had to discuss with the money guy to confirm. After about another half hour Freddie came back and told me, money guy was looking up the programs for the car (I saw him eating a sandwich talking to other salesman about other deals ). After sitting there for what seemed an eternity and hearing other people's plights he came over to tell me they could only offer me a car like I already had and nothing more. I felt like I was taken advantage of, time wise, and misled the whole way. By the way, I have been in sales my whole business career and if I treated my prospects like that I would never have lasted the 40 years I did. Lots of clever advertising and no substance. I subsequently went to another Hyundai dealer after a phone conversation indicating what I wanted and got exactly what I wanted and more with friendly, helpful and sincere salespeople and no fluff or deception. More

The entire work force at Brad Benson Hyundai was incredible from the Valet to Sales to Finance and the people that prep the car. They were friendly but also caring. I was always asked how things w incredible from the Valet to Sales to Finance and the people that prep the car. They were friendly but also caring. I was always asked how things were going, if I needed water or food. The overall experience was unlike one I have ever experienced before. Bill was a great salesperson where he stayed on top of the entire process to make sure everything was going smoothly and that I was getting the exact car that I wanted. You can easily tell that Mike Farrell is running a tight ship over there as the GM. As weird as it sounds, I felt like everybody that works there was family. More

Brad Benson Hyundai should be proud of the way that treat their customers. My buying experience was outstanding my salesman Sammy Chow walked and talked me through every phase of the purchase.Jason Ostrowsky their customers. My buying experience was outstanding my salesman Sammy Chow walked and talked me through every phase of the purchase.Jason Ostrowsky from the finance department was very courteous and helpful. The team at Brad Benson should be commended for a pleasant buying experience. More

I went out of my way to Brad Benson Hyundai (1hr drive) instead of going to another Hyundai dealership (5min drive) because it was recommended to me by friends who purchased from them before. The staff and instead of going to another Hyundai dealership (5min drive) because it was recommended to me by friends who purchased from them before. The staff and customer service was excellent. Everyone was super friendly and my salesman was good for the most part despite his use of some profanity. The deal we were making looked good BUT they were not honest with me. I brought along my friend who was a car finance manager for 18 years to help me get the best deal. When he looked the numbers over there were a lot of things that didn’t make sense. My salesman said they were giving me $9,000 on my trade it but in reality it was $6600. Despite all the rebates, bonus cash, and a military veteran discount I was still somehow paying above sticker price. When my friend confronted the salesman about it he had to bring over their Finance Manager to speak to my friend. My friend took him to school and 20 minutes later the General Manager of Brad Benson came to speak with us. Long story short my friend knew what he was doing and took this guys to school. Whenever the sales people brought a number down to make us happy… another number increased so the deal would remain the same. During the conversation my wife and I’d credit scores changed several times. We could have had a deal but the fact was they were never honest from the beginning and when I brought is someone who knows the business to help me, the Brad Benson people panicked and lied and we left without a deal. I would not recommend this dealership to anyone. More

Customer service can be defined in many ways a simple smile, and hello makes all the difference for me. I cannot comment on the quality of work this is my first dealings with Brad Benson, but I hope a d smile, and hello makes all the difference for me. I cannot comment on the quality of work this is my first dealings with Brad Benson, but I hope a dealership with the lay out they are building with the remodeling speaks for the hard work that went into that image. It takes an equally strong service department working with the sales team to build, and maintain a successful dealership which is usually reflected by maintaining a good relationship with their customers through all services. Bill Terrell, and Danny were up beat , and enjoyable to deal with. My overall experience was great. We told Bill what we wanted, and our target spending along with being up front about our not so perfect credit, and he still hit the ground running trying to find what fit our criteria, and allowance. Price? well that's a silly question honestly. The car wasn't free, and didn't come with bags of cash in the back seat! very upsetting. Come on now how does someone really answer this without BSng? Someone comes to look at a car they have a idea of prices from various websites, and other dealers. If for any reason that person feels they are being worked over on price you would think they would leave. Yes? With that said no DealerRater.com card would have been given to them. You have to then assume I was happy with the price since I didn't leave. Over all very nice people who worked out the bugs to get us in a vehicle we are happy with, at the end of the day that's what a dealership is all about. isn't it? More

I was very pleased with the customer service that was I was very pleased with the customer service that was given to me by Bill Terrell. I was at the dealership for almost six hours and Mr Terrell was I was very pleased with the customer service that was given to me by Bill Terrell. I was at the dealership for almost six hours and Mr Terrell was very patient and he assured me that I would be leaving with a car. I did purchase a vehicle and I would recommend Brad Benson Hyundai dealership without a doubt. Thank you Bill Terrell More

Called and said went to bankruptcy court yesterday.Can you help me get new car?Yes.Got new car had to bring back(return) .Sorry we're idiots please return the car. Very POOR service.What a Disgrace!!! you help me get new car?Yes.Got new car had to bring back(return) .Sorry we're idiots please return the car. Very POOR service.What a Disgrace!!! More

First of all, I was pleased to the fact that, despite arriving late, 7.40pm, 40 minutes after the time the dealership closes, I was still served. second, the salesman, Bill, was great, friendly, patient arriving late, 7.40pm, 40 minutes after the time the dealership closes, I was still served. second, the salesman, Bill, was great, friendly, patient and professional. More

Our sales consultant was great, very helpfull and friendly. And all of the other personal were very helpful as well. We. Absolutely love our Santa Fe 2013! friendly. And all of the other personal were very helpful as well. We. Absolutely love our Santa Fe 2013! More