Route 1 Hyundai

My husband and I went to Brad Benson to purchase a new Veloster on the Saturday before month end. We knew exactly what we wanted and was not planning to drag out the negotiations. Wanted best TrueCar.co Veloster on the Saturday before month end. We knew exactly what we wanted and was not planning to drag out the negotiations. Wanted best TrueCar.com pricing and auction value for my trade in. The were willing to give me the TrueCar price but low balled my trade in by $3000 and was not willing to negotiate at all. Two days later the salesperson called me telling me they would be willing get close to what I was asking on my trade in so I drove an hour after work out of my way to go there hoping to seal a deal. When I got there the sales manager told me he was willing to give me $300 more than what they originally offered. $300!!! REALLY??? Is that what they called close after low balling me $3000? I was willing to accept $1000 less than what I originally wanted and they were not willing to work with me at all. Needless to say I left. Low and behold a few days after that they called again calling to apologize and said they were willing to give me what I wanted on the trade in and the only hurdle was finding the vehicle I wanted because I didn't have one in stock. I agreed and was willing to do the paper work that day. On the way to the dealership the salesperson called me to tell me to come the next day because they didn't have the new car yet and to not worry that the numbers were sealed and done. The very next day I was getting ready to drive over and the salesperson called me to tell me that they were no longer willing to honor the trade in value again. At this point I'm no longer willing to ever go to Brad Benson. They are willing to say anything to get you there and once you're there they will go back on their word. They are all liars and will say anything to get you into their dealership. DON'T EVERY GO TO BRAD BENSON. You're better off going somewhere else instead of wasting your time there. The only people that end up buying cars there are the ones that get ripped off. And their ad that tells you they will take 30% off their deal price... they mark up their cars by a few thousand on top of MSRP. So basically the 30% off equates to a few hundred off MSRP. SCAM!!! If you don't want to waste your time... DO NOT GO TO BRAD BENSON. More

I came in knowing exactly what I wanted and had done extensive research on a Hyundai Elantra before stepping foot into the dealership. Sammy knew much more about the car than the previous two dealership extensive research on a Hyundai Elantra before stepping foot into the dealership. Sammy knew much more about the car than the previous two dealerships combined that I had visited and showed me every single small detail on the car including things I didn't know. He was very energetic and upbeat unlike past salesmen I have worked with, and even gave a jog to grab the car and pull up so I would not be waiting long. Even after making the deal, which I got a very good price on he was still more than helpful with dealing with upper management in the dealership to see where I was in the process to finalize things. After I got possession of the car and it was time to drive off he was still there to make sure I had no more questions(which I did not after his initial introduction) or concerns. Sammy even gave me a courtesy call today to tell me congratulations and remind me about info on my plates ect... Would definitely recommend Sammy to anyone heading towards Brad Benson's. More

Where do i even start.....HORRIBLE!! Walked into this dealership alone and felt like I walked into a college football locker room. I spoke with someone, he showed me the car in the lot with the grass 2 f dealership alone and felt like I walked into a college football locker room. I spoke with someone, he showed me the car in the lot with the grass 2 ft high and puddles of mud. After i left I called him back to see if they had a certain car that i was looking for with certain packages and features and that I wanted to come in first thing next week. He called me back saying we dont have that car sorry, I know you wanted to come in but we dont have it" Um ok so are you going to see if you can GET it? Or is that it? Was told they don't to swaps with other Hyundai dealerships.Well that was it, never heard from him. Then I went in again to speak to someone else, a manager comes over and says "well what if we can get it to you tomorrow, I said "i thought u don't have it?" He then tells me oh well we can get it from another dealership....Heard something different from everyone I talked to- VERY INCONSISTENT WITH THEIR INFORMATION. Then I was fooled by their '30% off gimmick". Then i had a manager come over and say I was never going to get that car I wanted for the price I wanted to pay and he asked me why i don't lease a car, get another color or go for another model that's cheaper. I came to the dealership because i wanted a specific car- not to be "convinced" i should buy something completely different. I think they asked me 7-8 times "what can we do to get you out of here today with this car". Felt lots of pressure and didn't like their service technique at all! Don't go here its a waste of time... More

I had a good deal. I like the car we got for the price. No downpayment, my kind of deal. I just wish for a lower monthly but I can handle it.. No downpayment, my kind of deal. I just wish for a lower monthly but I can handle it.. More

My overall experience was awesome, best experience I have ever had purchasing/leasing a vehicle. It was easy, not very long drawn out process like most and got me in exactly type of car wanted and price I c ever had purchasing/leasing a vehicle. It was easy, not very long drawn out process like most and got me in exactly type of car wanted and price I could afford, I have recommended many friends of mine to visit this dealership and Freddie Grippo who was my salesman if they are interested in a new car. More

Freddie worked very hard to get me a great car and stay in the price range I needed to be. I would highly recommend him to anybody going to buy a car there and I would love to be able to work with him aga in the price range I needed to be. I would highly recommend him to anybody going to buy a car there and I would love to be able to work with him again when I have to come back and get another car. Freddie is diligent, persistent, and a great talker. Thanks again and I will be back. Joanna Williams More

I have bought many cars from Brand Benson before and have been very happy. Our salesman was Freddie and he went above and beyond helping us, he even came to our house late at night (on our sched) to sign the been very happy. Our salesman was Freddie and he went above and beyond helping us, he even came to our house late at night (on our sched) to sign the papers. You can't beat their price or sales dept. Brand Benson has even donated cars to people in need in our community! Judge by your own experience not by what you hear.... I learned that the hard way. Thanks Freddie YOU ARE THE BEST The Suffy's More

Bill helped me fine a car that fit my budget. He was very patient, kind and helpful.. He was also knowledgeable, which was a big help to me in making my decisions. Thank you Bill for your help. I g very patient, kind and helpful.. He was also knowledgeable, which was a big help to me in making my decisions. Thank you Bill for your help. I gave the rating because i had a good expereince. The manager worked with me to get a deal that was right for me. More

Bill, Thank you for all your help. The test drive and Bill, Thank you for all your help. The test drive and your sales knowledge on the special features of the vehicle made me decide to buy the car. I Bill, Thank you for all your help. The test drive and your sales knowledge on the special features of the vehicle made me decide to buy the car. I appreciate your time and your efforts. Best regards, JT Cruz More

It started right from my initial call to the dealership. Champaign was so helpful and pleasant setting up my appointment. To calling the next day and Ed picking up the phone (that guy is "GOLD" over the ph Champaign was so helpful and pleasant setting up my appointment. To calling the next day and Ed picking up the phone (that guy is "GOLD" over the phone)! Then I had an opportunity to listen to Ed (I sat by him as I was working out the details with Steve to purchase my car)...smooth and not a phony! Steve L. was my sales rep...and he was excellent! I'm a sales manager for a real estate company. And the best compliment I could pay Steve, is... I would hire him in a minute! I'm always interested in other sales reps presentation. And forget about selling me the car...I never got that feeling. He made sure he understood my situation and made sure that I was educated on the car I was interested in. The car did the rest! I plan on sending referrals! Thank you Les More