Route 1 Hyundai

Took my 2012 Hyundai Accent in for an oil change only to have a mechanic back into my car and then act like nothing happened. I said something after I got over my shock of what I just saw and the mechanic have a mechanic back into my car and then act like nothing happened. I said something after I got over my shock of what I just saw and the mechanic got aggressive and blamed everyone else around him without even apologizing to me. After that terrible experience I took my car in because the EPS light was appearing on my dashboard and even locking my steering wheel making it impossible to turn. I took it in to be repaired and they said nothing was wrong with it and therefore did no repairs to it. Within two days my EPS light kept persistently showing up disabling me from driving which was extremely dangerous and scary. So I took it in for once again to be repaired and after having my car in the shop for four days they claimed to have changed the steering column because that was the reason for the light. When I went to go pick up my car I was stuck waiting for an hour in a trailer which was a total inconvenience and frustrating because upon sitting there I was watching the mechanics just sitting around talking. Now it makes sense why it took almost five days to fix my car when they claim to be one of the best dealers in the state. Of course the next day from picking up my car the EPS light appeared and it did for about five other times during that week until one day I went to go drive my car and the EPS light would not turn off which left me stuck at my house unable to drive. I called Hyundai service three times and they would not answer so I called Hyundai Roadside assistance who was extremely nice in having a tow truck sent to bring the car to the dealership. Even the tow truck driver had trouble getting the car onto the tow truck. The next day Hyundai called and said they turned on the car and it was just fine. I refused to let them just play it off again as okay only because they did not see the light. So I had to have my parents inconveniently drive me around for two weeks and two days because the car was in the shop. The only way I got information about my car was from calling them constantly and asking about it because if not, they would have just let my car sit there. When I did finally pick up my car, the lady took half a hour just to type up the information and I was just standing there waiting. She also was sitting there helping other people and answering phone calls like I had all the time in the world. She acted like the whole ordeal was an inconvenience to her rather than me who did not have a car for two weeks!!!! Oh and the cherry on top was that they gave me a free car wash pass that after following the directions to, the place was closed. I basically paid a monthly car payment for a car I could not even use. Overall the mechanics absolutely suck and customer service is not that great either. The best part is that my car is just shy of 10,000 miles and a 2012 model so this problem should NOT be happening in the first place. When this lease is over I am done with this car and this dealership. Buyer beware that they are not all that they seem to be when it comes to buying or leasing a car!!!!!!!!! I am EXTREMELY lucky to not be injured because each time my steering wheel locked up I could have easily gotten seriously hurt upon driving which I doubt they care about. More

These got a 5 rating from me because they were upfront and did what they are there for, just to get you in a vehicle. That is what i came for and that is what i got, no bull, i left there with the feeling and did what they are there for, just to get you in a vehicle. That is what i came for and that is what i got, no bull, i left there with the feeling of being treated fair and made some friends at the same time.The salesmen Peyman and Lorenzo were very curteous and respectful. They did not make me feel pressured into buying something, anything just to get a sale.I let them know what i was interested in , they gave me some options and we came to in agreement shortly after. The numbers were fair for both of us and they never were over the top at all.I am glad i ran into them and left me with a good lasting impression of the Brad Benson dealership, even when they gave me the car there was another guy named Ed and he gave me a hands on review of all the features the car had and even paired my cell phone with the bluetooth for me and explained pretty much everything and gave me his biz card with his cell number and told me to call him if i had any questions later on in time about the car.These guys are a well oiled machine, i was impressed, not your tipacle sales pitch dealership. Also the vehicle i got, Hyundai Elantra is very good car at a reasonable price, did'nt think i would like it as much but nice car. More

it was such a great experience to deal with these professionals,,, honest,, worked their butt off to get me in the car I loved,, customer service was a++++ freddy grippo was honest and felt li professionals,,, honest,, worked their butt off to get me in the car I loved,, customer service was a++++ freddy grippo was honest and felt like we were on same team,,, will only buy from them in future, and recommend them to all.. car is best I ever owned .. More

Peyman was very helpful when I was shopping for my vehicle. I give Brad Benson A+++++++++ And Peyman Sananjadi And Daniel Santos AAA++++++++++ They Were Very GOOD. vehicle. I give Brad Benson A+++++++++ And Peyman Sananjadi And Daniel Santos AAA++++++++++ They Were Very GOOD. More

My wife & I just wanted to check out the Hyundai cars and found an Elantra GT that fit the bill for the vahicle we were looking for. The price before negotiation was great, but after a quick chat about p and found an Elantra GT that fit the bill for the vahicle we were looking for. The price before negotiation was great, but after a quick chat about price they came back with a price we couldn't afford to not take. The sales people especially, Erik Bohar, were great. He was courteous, knowledgeable & friendly. I have already recommended this dealership to my son. More

Overall experience was great, my brother recommended the dealer after he made a trade in and we both were able to get great deals. I am very happy with my new car and I love it. Peyman was a great help, gre dealer after he made a trade in and we both were able to get great deals. I am very happy with my new car and I love it. Peyman was a great help, great salesman. Thank you. More

Employees were very courteous, friendly. While I was waiting for the finance paper work to be completed, Virgil Romero took time out of his busy schedule to drop my wife at my house as my relatives were waiting for the finance paper work to be completed, Virgil Romero took time out of his busy schedule to drop my wife at my house as my relatives were waiting for us. We thought ti would be a quick transaction but due to formalities it took more time than we thought. Overall my experience was amazing. Thanks to all those who helped us in buying our new car. More

This is my 2nd car from Brad Benson Hyundai and their sales and service staff are Wonderful! Very informative and helpful, answering any questions and providing information about every aspect of the car sales and service staff are Wonderful! Very informative and helpful, answering any questions and providing information about every aspect of the car. My salesman, Nikos Gouvouniotis, was as excited about the New 2014 Sonata as I was. He was able to show me how everything in the car worked and help me get through the paperwork fast. The folks at Brad Benson really do care about their customers and are always ready to answer any questions. Thanks to Nick for showing me the 2014 Sonata, I haven't stopped smiling since! I fully recommend Brad Benson and Hyundai as your place to get your next car. More

Generally, staff was friendly and nice. The transaction went smoothly and staff was very patient and helpful to answer my inquiries.Definitely recommend this dealership. went smoothly and staff was very patient and helpful to answer my inquiries.Definitely recommend this dealership. More

Brad Benson Auto Group was amazing. I liked the dealership. I would recommend my friends and family to go visit the dealership . The salespeople were outstanding very understanding on choosing the dealership. I would recommend my friends and family to go visit the dealership . The salespeople were outstanding very understanding on choosing the vehicle I liked. Very friendly environment, the location and the dealership was very awesome. A positive dealership to shop at. I would definitely go back and purchase a new vehicle again in the future from this dealership. The service and ample help I got from them was a perfect 10. Very helpful staff on the type of vehicle I was looking for to suit me and my children on choosing the right SUV that I was looking for. Thank You Brad Benson! I am so happy with my Hyundai Touscan. More