Route 1 Hyundai

My experience at Rt 1 Hyundai was excellent, and the salesman who took care of me, Michael Patrick, was the #1 reason for that. He worked very hard to find me the exact car I wanted at the price I reque salesman who took care of me, Michael Patrick, was the #1 reason for that. He worked very hard to find me the exact car I wanted at the price I requested, spent a lot of time explaining everything to me and demonstrating the features of the car, and even called me the next week to make sure everything was going well. I was very impressed and would recommend Rt 1 Hyundai, and especially Michael, to anyone. Thank you! More

We purchased a Hyundai Tucson Hybrid from Michael Daniell. It was a genuine pleasure working with Michael. Michael showed a real concern for my wife and I and answered all of our questions during our Daniell. It was a genuine pleasure working with Michael. Michael showed a real concern for my wife and I and answered all of our questions during our first visit. His professionalism was very much appreciated. He represented Hyundai and the dealership extremely well. The buying process was very straightforward with no surprises whatsoever. We recommend Michael and Rt 1 Hyundai to anyone looking for a new Hyundai or a used car. Thanks for the great experience! More

Josh was very helpful and understanding. He was patient and had a thorough understanding of our needs. He is an asset to your dealership. He was patient and had a thorough understanding of our needs. He is an asset to your dealership. More

The selection in this dealership is great. Everyone is very polite and considerate. They explained everything thoroughly. I will recommend to my friends Everyone is very polite and considerate. They explained everything thoroughly. I will recommend to my friends More

Josh, our sales person was excellent. He was very patient and knowledgeable about what we wanted. He explained it so well. We felt very comfortable with him. He is an excellent asset He was very patient and knowledgeable about what we wanted. He explained it so well. We felt very comfortable with him. He is an excellent asset to your dealership. We feel he would treat all interested buyers with the same respect he afforded us. More

Friendly sales people. Good service. They went out of their way to get the vehicle I requested. Good service. They went out of their way to get the vehicle I requested. More

Tylell was exceptionally good and very patient with us. He was able to answer all our questions and show us all the many features of the Hyundai Tucson Limited. He was able to answer all our questions and show us all the many features of the Hyundai Tucson Limited. More

Jeff provided exemplary customer service explaining in detail my financing and lease options and the features of the vehicle. A great experience overall and I would definitely consider Route1 for my futur detail my financing and lease options and the features of the vehicle. A great experience overall and I would definitely consider Route1 for my future vehicle needs. More

Had a terrible service experience at this dealership and from my conversations with other customers it seems par for the course. I intended to drop the car off on Thursday and it took nearly an hour for and from my conversations with other customers it seems par for the course. I intended to drop the car off on Thursday and it took nearly an hour for someone just to take my keys and intake the vehicle. I was promised that the car would be ready by Friday evening but received no communication to that effect. The manager, John, that was supposed to be handling my vehicle was unresponsive through Friday, Saturday and Monday ignoring both texts and voice calls. It wasn't until after multiple calls to the dealership that I was told that the car was finished by a different team member. If you have any service needed for your Hyundai or Genesis I would highly recommend going elsewhere where the staff is better trained, more communicative, or ideally both More

The sale man Michael Patrick was very helpful and supportive throughout the purchasing process, however the finance personnel (Guarav Chauhan) was very rude, unprofessional, not honest & forthright t supportive throughout the purchasing process, however the finance personnel (Guarav Chauhan) was very rude, unprofessional, not honest & forthright throughout the financial and finalizing process. We have repeatedly declined all optional insurance but he still added these optional and unnecessary items without disclosing that they were optional. When we reviewed the contract at home & spent time to read it carefully that's we found out that he has added them anyway. He also did not print out the purchase agreement while we were in his office and stating that there were problems with the printer which provides all details and disclosures. He was able to print other papers but not the purchase agreement showed that Gaurav was intentionally deceive us. My husband was able to obtain the purchase agreement paperwork's when he came back to the dealership and confronted Gaurav 2 days later on the optional value shied and gap insurance. Overall, we like the experience with Michael Patrick and the dealership as a whole but Gaurav's style of unprofessional and unethical personalities will not provide your dealership with many future sales or recommendations. He stated that he just started working there so I believe he should get better training in order to provide the best customers service and satisfaction to your dealership. Btw, we will cancel all the optional value shield and gap insurance More