Route 1 Hyundai

good but a little disappointing Although the person in the service department who served me was excellent, and did his job well, there was a consistent problem with getting my name c Although the person in the service department who served me was excellent, and did his job well, there was a consistent problem with getting my name correct in the computer. It constantly said Gregory Snitkin, who is my son, and not my actual name Marc Snitkin. Gregory's name was in your computer because he bought an Elantra there a few years ago. As a matter of fact our family has purchased Hyundai's from your dealership many, many times before. We have had about 8 Hyundai's in the past 5 years. The problem started when they looked up my last name in the computer and my son's name came up, but they didn't bother to check the other information that was on file (soc. sec. number, address, etc) to see if the record on file was actually me. It turned out that it wasn't me, it was my son's info. I told the sales people, the finance person and the service area to make the change, and although they seemed to make a correction, my sons name kept coming up on their computer. Even the name on this Survey says Gregory instead of Marc. I think your whole staff needs more training on how to update the computer. Even when I bought a Tuscan with you last week and went to the cashier to pay, the cashiers receipt for the payment said Gregory. I was very annoyed and started to wonder about the expertise that you say you offer at this dealership. When a change is made to one file in your system, doesn't it make sense that all of your systems read the change and correct their records accordingly. Like I said before, the service on my car was good, but you still need to perform proper training with your staff to prevent such as occurrence in the future. I am waiting for the title for my new purchase and hope that it's in the correct name, if not I will be speaking with you to make the correction and obtain a correct title. Let's get it together DCN. Thank you. Marc Snitkin. More

Never disappointed I've leased 2 cars and purchased a 3rd from this dealership. From sales to service, they always deliver. Always treat with fairness and respect. I've leased 2 cars and purchased a 3rd from this dealership. From sales to service, they always deliver. Always treat with fairness and respect. More

DCN Hyundai's John Poma Rocks! Excellent experience at this Hyundai dealership. My salesman Mr. John Poma is AWESOME! He is extremely helpful, reliable, courteous, and thorough. He Excellent experience at this Hyundai dealership. My salesman Mr. John Poma is AWESOME! He is extremely helpful, reliable, courteous, and thorough. He definitely went above and beyond my expectations. I would highly recommend to anyone! Outstanding experience overall! More

Service Excellence Omar Boraj was open honest and clear. He made our car buying experience and negotiations extremely satisfactory. Omar patiently addressed all of my fa Omar Boraj was open honest and clear. He made our car buying experience and negotiations extremely satisfactory. Omar patiently addressed all of my family's questions in a professional and courteous manner!! More

Highly Recommend Had a great experience working with Joe Stanzione and the staff over at DCN Hyundai. Was extremely comfortable and had a great overall experience. I h Had a great experience working with Joe Stanzione and the staff over at DCN Hyundai. Was extremely comfortable and had a great overall experience. I highly recommend this dealership. Ask for Joe Stanzione More

super excited We are super excited! It's been a while sense I've purchased a vehicle...I'm so out of practice! David Nox helped me through the entire process We are super excited! It's been a while sense I've purchased a vehicle...I'm so out of practice! David Nox helped me through the entire process More

Greatest Car buying experience!!!! Troy Shuler, my salesman was excellent as well as the financing person. They did a great job of explaining my optiona dn what to expect from DCN. i wo Troy Shuler, my salesman was excellent as well as the financing person. They did a great job of explaining my optiona dn what to expect from DCN. i would definitely recommend DCN to anyone looking to purchase/lease a new vehicle. More

work done in one hour. brought my car for a recall. was estimated time about an hour and a half. was done in one hour! and they had my car washed! brought my car for a recall. was estimated time about an hour and a half. was done in one hour! and they had my car washed! More

efficient and professional From making an initial appointment to the end of the service, every step was accomplished with total efficiency and professionalism. The staff was cou From making an initial appointment to the end of the service, every step was accomplished with total efficiency and professionalism. The staff was courteous and friendly. More

routine oil change Very fast and professional service, from initial greeting to exit. Was in and out within 1 hour 15 minutes. I would recommend this dealership to a fr Very fast and professional service, from initial greeting to exit. Was in and out within 1 hour 15 minutes. I would recommend this dealership to a friend. More