Route 1 Hyundai

Beautiful Cars Managed by Incompetent Staff I owned my first Hyundai while living in Korea- I was a committd customer afterwards. It is a shame that I would need to write such a negative review I owned my first Hyundai while living in Korea- I was a committd customer afterwards. It is a shame that I would need to write such a negative review and experience while purchasing a Hyundai vehicle at DCN. As customer I was only valued up until the sale; afterward I just became a burden. No returned phone calls from sales, customer relations, or sales manager. The culture at DCN is not about you; it is toxic. Such a shame the poor service given representing this brand. More

Service manager Alan Anderson is phenomenal. He is great with getting service done in time quoted. Top of my list Manger.Defiiently a people person so kind and unders Alan Anderson is phenomenal. He is great with getting service done in time quoted. Top of my list Manger.Defiiently a people person so kind and understanding. More

Ali G accepts post dated checks. He was so cool to work with. He worked with the sales manager ( who was not nice by the way) to get me down from 27.9% to 21% with only a $500 down pa He was so cool to work with. He worked with the sales manager ( who was not nice by the way) to get me down from 27.9% to 21% with only a $500 down payment ! I didn't have the $500 dollars down and Ali said he would loan me the money and all I had to do was post date a check in his name for 9/10/17 when i get paid again. He is a special person. My sister told me that he told her that he was a priest and he helps poor people with bad credit scores to get them into the car of their dreams! ( he asked her to please mention that to me on my way home) My dream purchase was a 2013 base Sonata with 102k. and no body damage just a brake line issue. I asked him 3 times to fill the car tank up because I had such a long commute home. He finally agreed and had the service man take the car to the gasoline station after I promised to sign the note. Ali G even used his own credit card. How neat is that ? Where it got really weird though is when I talked to the finance manager. He tried to get me to sign the note at 27% with no money down. I said geez, that interest rate is a little high. He told me that is the price of car ownership and asked if i really wanted to drive back home with my sister in her car and not in my brand new used 2013 carriage. So sure enough Ali had some words for him. The finance manager said he could get me down to 21% but since the dealership will not get the additional 6% in commission i would have to pay $500 down. I said all I had was $300.. thats where the Reverend Ali G said he could help me out. I was still unsure about this if it was legal , but the finance manager set the keys down on the table right beside the pen and promissory note and meanly said sign and you go home with a car. I was confused. He said listen you look upset why don't I give you the keys to the car just sign this little paper that says you will return car in 3 days if you don't like it. Heck you could bring back the check at that time but that's' up to you and Ali. How awesome is it that i was able to drive the car 100 miles home on a handshake. It's good to know that honest men like Ali g. and their employers ( DCN) are around looking after us. More

Accomidating The dealership was able to accommodate my service request same day. The Car was in and out of service in a timely manor. Service experience was great! The dealership was able to accommodate my service request same day. The Car was in and out of service in a timely manor. Service experience was great! More

Mostly good but some bad. Would be excellent if it were not for the delivery person. I have written my review above. Please refer to that section so I do not have to repeat it Would be excellent if it were not for the delivery person. I have written my review above. Please refer to that section so I do not have to repeat it again. More

Corrected in the End Though it took a few appointments to address the issue for service, DCN resolved it in the end and made great effort to accommodate me as best as poss Though it took a few appointments to address the issue for service, DCN resolved it in the end and made great effort to accommodate me as best as possible. They made it clear customer satisfaction was critical ... one way or another. More

Tucson Ltd I was shopping around for my new car when I stopped at DCN Hyundai showroom. I met manager Tony Rodrrgues and sales person Gaurav Chauhan. Tony was so I was shopping around for my new car when I stopped at DCN Hyundai showroom. I met manager Tony Rodrrgues and sales person Gaurav Chauhan. Tony was so nice to offer me the best deal that I can not deny. I highly appreciated the dedicated staff and sales team. The best place to buy your new vehicle. More

Karen went far and beyond ..got me in and out.. Service dept is on point and even washed vmy truck great service again she even updated me in the computer for 2 years oil changes free service.. Service dept is on point and even washed vmy truck great service again she even updated me in the computer for 2 years oil changes free service.. More

No pressure dealership After shopping for months to find a car for my parents, we decided to go to DCH Hyundai. We were immediately and warmly met by Joe Stanzione. He made After shopping for months to find a car for my parents, we decided to go to DCH Hyundai. We were immediately and warmly met by Joe Stanzione. He made us feel welcomed and literally went out of his way to make sure all our needs were met. If you want a honest salesperson, go see Joe! No pressure dealership with really nice salespeople! More

a long wait, but great service It was a Saturday...by my choice, so I expecting a longer wait. However, the very friendly Laura told me approximately an hour and a half unless they It was a Saturday...by my choice, so I expecting a longer wait. However, the very friendly Laura told me approximately an hour and a half unless they found recall issues. They did not find any. I was there two hours. Not bad! Nice waiting area. Free WiFi. TV. Refreshments...don't eat the fish. More