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Group 1 Ford of Shreveport

Shreveport, LA

Overview
Reviews
4.8
691 Reviews
Call Dealership (318) 798-3673
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8770 Business Park Dr

Shreveport, LA

71105

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Showing 691 reviews

September 16, 2025

Noah, my advisor, was very professional and helpful. Kept me informed the whole time and was easily accessible. Thanks! More

by popselder
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah - service
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September 16, 2025

Hunter was very kind and helpful with explaining some of the features in the car. He took his time and went over everything and told me that he was just a phone call away. More

by moseley3772
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Hostetler
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September 16, 2025

It was a dealership was a great atmosphere sales person. Mike Mackie was a great sales person in the close out. Manager was a great experience explaining the warranty I just had overall I was really surpris More

by Ccooper2us
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike
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September 10, 2025

Great service and the tech was friendly and polite. The price was reasonable, great job More

by eddiebrown2750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
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Sep 11, 2025 -

Group 1 Ford of Shreveport responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 10, 2025

Good service and courteous staff . Always use dealership’s service department to get my oil change. More

by jsolomon_sport1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Haley
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Sep 11, 2025 -

Group 1 Ford of Shreveport responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

September 08, 2025

It took 2 hours for an oil change even though I had made an appointment. Also, when I checked out they told me a price that was significantly higher than the price quoted when I checked in. They stated it w More

by Edward.mahoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 11, 2025 -

Group 1 Ford of Shreveport responded

Mr. Mahoney, I apologize about the confusion and will definitely be looking into this issue. Please feel free to contact me so that we can correct this for you. Christopher Magill General Manager 318-524-4543

September 06, 2025

Love this dealership both the service department and sales. Great people, excellent customer service, communicates well, and does a good job. More

by tuckandlemme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl and QB
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Sep 08, 2025 -

Group 1 Ford of Shreveport responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 06, 2025

Service dept was ok, should of been more organized, didn’t appreciate being told something was broke that wasn’t. More

by amanda_5868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah , Richard Lambert, Janet Haynes
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Sep 09, 2025 -

Group 1 Ford of Shreveport responded

Amanda, I am sorry to hear about your experience. Please feel free to contact Haley, our service manager, or myself to see what we can do to help.  Chris Magill General Manager cmagill@group1auto.com

August 27, 2025

They were very kind a patient while I shopped around. They waited on me to be ready so I could pick out my dream truck. More

by scottajones98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Lambert, Janet Haynes
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Aug 31, 2025 -

Group 1 Ford of Shreveport responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2025

Roundtree was not transparent about what they wanted to charge me. I may not have liked paying more for repairs, but I would have known what to expect and made sure I had the funds when the car was ready. More

by elizabethg.adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hailey, Teddie, and Ashlend
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Sep 01, 2025 -

Group 1 Ford of Shreveport responded

Thank you for sharing your feedback. We sincerely apologize for any miscommunication regarding your repair costs. Transparency and ensuring our customers fully understand and approve all work before it's performed is a priority, and we regret that we fell short in your experience. your concerns are valid, and we'll be reviewing this with our team to make sure proper approvals are always obtained moving forward. We value your trust and would like to take your feedback to help us improve - please feel free to reach out to me to discuss further Christopher Magill General Manager 318-524-4543

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