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Rountree Ford

Shreveport, LA

4.7
581 Reviews

8770 Business Park Dr

Shreveport, LA

71105

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Showing 581 reviews

December 25, 2023

Roundtree Ford and Mr. James Baker along with the other service staff were extremely helpful. They stayed communicating with me on everything. More

by KrystleGallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Baker
Dec 27, 2023 -

Rountree Ford responded

It's fantastic to hear that you had a great experience and that James provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 22, 2023

Great experience today showing up without an appointment for an oil change. The advisors were all friendly and eager to help. They worked me in and kept me informed the entire time. More

by KEITH DUCOTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
Dec 22, 2023 -

Rountree Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 22, 2023

Very friendly service staff. Got us in before appointment time, and finished in time promised. More

by ahstiles62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janet Haynes
Dec 27, 2023 -

Rountree Ford responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 20, 2023

Kyle was my service person. .Very kind..professional..personable..and prompt. Will definitely return..fantastic More

by airline7781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Dec 22, 2023 -

Rountree Ford responded

It's fantastic to hear that you had a great experience and that Kyle provided courteous assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 19, 2023

ROUNTREE is designed just right to pull into the Service Dept. and step inside to a Service Desk, where MADISON took the details of why we were seeking service on our FORD FIESTA. More

by littleruby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MADISON DAVIDSON
Dec 20, 2023 -

Rountree Ford responded

Convenient and efficient! Madison at Rountree's Service Desk made the process of seeking service for your Ford Fiesta straightforward, right from the moment you arrived. We appreciate your business. We look forward to assisting you in the future.

December 18, 2023

Great job as always. Service is great and my guy was great. Fast service, thank you More

by Redriverrat19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Haley
Dec 20, 2023 -

Rountree Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 13, 2023

I use my truck for work and called to see if they could get me taken care of today. The service shop gave me an appointment time and I got there early so they put my truck straight into the shop and in a c More

by redneckhippie053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Davidson
Dec 16, 2023 -

Rountree Ford responded

That's awesome! It's great that we were able to accommodate your need for urgent service on your truck, especially considering its importance for your work. Being able to get in earlier than expected and having your truck serviced promptly must have been a huge relief. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Dec 16, 2023 -

redneckhippie053 responded

Thank you

December 11, 2023

No techs on Saturdays. Was told I would have to drop truck off for two or more days for a tech to look at a piece of window trim that needs to be replaced. Service advisor More

by josht1289
Recommend Dealer
No
Employees Worked With
Service advisor
Dec 12, 2023 -

Rountree Ford responded

Thank you for bringing this to my attention. I apologize for the misunderstanding and inconvenience you experienced during your service visit with us. I would like an opportunity to fix this and to earn your business, please contact me at 318-524-4502. I look forward to speaking with you. Christopher Magill, General Manager

December 08, 2023

They did a thorough job and got it down quickly. I will be returning for further service. More

by foxyday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janet Haynes
Dec 09, 2023 -

Rountree Ford responded

We are thrilled to hear that you had a thorough experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

Very pleased with the professionalism and courtesy shown to me. Problem was handled promptly. Will be happy to have future maintenance taken care of here. More

by nightaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
Dec 09, 2023 -

Rountree Ford responded

It's wonderful to hear about your positive experience at Rountree Ford! Professionalism, courtesy, and prompt resolution of issues can make a significant difference in ensuring customer satisfaction. We appreciate your business. We look forward to assisting you in the future.

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