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Group 1 Ford of Shreveport

Shreveport, LA

Overview
Reviews
4.8
737 Reviews
Call Dealership (318) 798-3673
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8770 Business Park Dr

Shreveport, LA

71105

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Showing 737 reviews

December 04, 2025

The most important thing, was the guy who took care of me and my car, he had the best attitude ever, thank you kind sir! Because of you I will return! More

by SingjosephL318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Haley30486
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December 03, 2025

Earl is the best! No further words are needed but this app requires that I do so More

by claude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl
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Dec 05, 2025 -

Group 1 Ford of Shreveport responded

Claude, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Shreveport. Please don't hesitate to reach out if there's anything additional we can do for you.

December 03, 2025

Went out of their way to help me, and gave speedy service. Thanks a lot. More

by Erestivo0621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
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Dec 05, 2025 -

Group 1 Ford of Shreveport responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

November 25, 2025

Quality work. Will use again. Service person was informative and helpful. Will recommend to others. More

by golfcircle
Recommend Dealer
Yes
Employees Worked With
Matt
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Nov 26, 2025 -

Group 1 Ford of Shreveport responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 24, 2025

Great excellent fast service very nice and friendly took time to explain the deals was beeing offered to the customers thanks a lot gladly appreciate it. More

by Bryantt30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert, Janet Haynes
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Nov 26, 2025 -

Group 1 Ford of Shreveport responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

November 22, 2025

Superfast and friendly service always happy to help and very flexible with work schedules. Couldn’t find a better dealership if you tried. More

by Michaelapickerel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert, Janet Haynes
Report | Print
Nov 23, 2025 -

Group 1 Ford of Shreveport responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Shreveport. If you have any further questions, please don't hesitate to reach out!

November 22, 2025

The dealership ain’t about nothing they can sell you a dream for sure. Don’t trust them at all. Mechanic can’t fix cars at all More

by arthurthomas318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Lambert, Janet Haynes
Report | Print
Nov 25, 2025 -

Group 1 Ford of Shreveport responded

Mr. Thomas, I am sorry to hear about your frustration and understand that is can be aggravating. Our techs/advisors are working diligently in order to get your vehicle back on the road, unfortunately we are having a very difficult time getting your 3rd party warranty to cover the motor that is needed. This can be increasingly difficult when a customer does not have a Ford Protect warranty. Please feel free to contact our service manager for more details as we are attempting to work with your warranty provider. Christopher Magill General Manager 318-524-4543

November 19, 2025

I finally got my car in today for a recall and missing part from when I bought car …. Everyone was very professional!! Stephen was very friendly and made me feel welcomed….he even made me a hot chocolat More

by mamaslogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinton in sales, and Stephan in Service and his team members r very helpful
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Nov 20, 2025 -

Group 1 Ford of Shreveport responded

Hi, we're happy you found Stephen to be so supportive during your experience here at Group 1 Ford of Shreveport. If you have any further questions, please give us a call. We're always happy to help!

November 19, 2025

The sale started with deceit and incomplete information. I allowed myself to be rushed through the process. Could not get any information on extended warranty cost until after I was committed to the sa More

by J R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nicholas Lindner, Richard Lambert
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Nov 20, 2025 -

Group 1 Ford of Shreveport responded

Thank you for taking the time to share your experience. We’re truly sorry to hear that the sales process felt rushed and that you didn’t receive complete information—especially regarding the extended warranty—before finalizing your purchase. That’s not the level of transparency or service we aim to provide. We’re also disappointed to hear that you had difficulty reaching Nicholas after the sale. Your concerns deserve prompt attention, and we’d like the opportunity to make this right. Please reach out to us directly at 318-798-3673, and ask for Kenneth Zeiner, so we can review the situation in detail and work toward a resolution. We appreciate your feedback, and we’re committed to improving your experience.

November 18, 2025

The people at Group 1 are great, and always there to help and make sure everything is done right. More

by dale1733
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
Report | Print
Nov 20, 2025 -

Group 1 Ford of Shreveport responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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