Group 1 Ford of Shreveport

Came here for 150k mile maintenance. Told them I’d like coolant and trans flush also..was there for 3 hours and was told I needed brakes, for $600 for 4 sets of brakes I declined. Was ab Told them I’d like coolant and trans flush also..was there for 3 hours and was told I needed brakes, for $600 for 4 sets of brakes I declined. Was about to pay and the service writer told me they didn’t do the transmission flush so they had to pull it back in and do that. The gentleman who pulled the cars in was very nice and took my vehicle in to wash it after that they pulled it in and did the transmission flush. I got there @ 8:03 was the 5th person to check in. Couldn’t tell you how many people came and went. I know they could’ve been there for quick oil changes but being there for over 5 hrs I heard was some of them were…the confusion of the service not being done initially was a head ache. Will probably go to the bossier ford next time. Didn’t even get a ford hat. I get you don’t want to work on Saturday but with it being $500 just on labor…I think it should’ve been done and not pulled out then back in. More

This dealership is an absolute disaster. I took my car in for a warranty claim (the best warranty you can buy) and a 2 day job took 4. 4 days without my primary vehicle for a headlight repla I took my car in for a warranty claim (the best warranty you can buy) and a 2 day job took 4. 4 days without my primary vehicle for a headlight replacement. No one will answer the phone at the service desk except for the third party that eventually picks up and just transfers you back to the service desk just to still not have anyone answer. I even left messages with the manager Haley P. And still nothing. I had to borrow a car and just show up at the service desk just to get an update after the second day. Same thing on day 4. I had to call over 10 times just to finally get an update and make sure I was going to get my vehicle back that day. Of course the service desk will say they had 3 people quit on friday. Every time you go to this dealership several people have just quit and it is someone’s first day. Seems to be a theme here. If I was managing a unit and all my people quit, I would probably be out on the floor picking up the slack. Not sitting in meetings. This used to be my go to place to buy a vehicle (I have bought several from here). I will never go back to this dealership. Even the sales guy Sam wouldn’t help me when I asked him several times if he could help me get a quote for yall to buy my expedition. It worked out because I found a dealership that is a lot more accommodating. More

Usually have good timely service with updates, however this visit I had zero updates and no phone call stating service was complete. We got to the dealership at closing still with no notice it was ready. this visit I had zero updates and no phone call stating service was complete. We got to the dealership at closing still with no notice it was ready. More

Quoted me a price and when I went to pick up the vehicle charge me $1900 extra a shady place. Refuse to give me my keys without paying now I have to go through the dispute process with the credit card compa charge me $1900 extra a shady place. Refuse to give me my keys without paying now I have to go through the dispute process with the credit card company because of these shady turds. More