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Round Rock Hyundai
Round Rock, TX
1,298 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 30, 2026
Wonderful experience from beginning to end. Alejandro was easy to work with, answered all questions and concerns and I never felt pressure of any kind. Alejandro was easy to work with, answered all questions and concerns and I never felt pressure of any kind. More
by T
Employees Worked With
Alejandro villacorta
June 16, 2026
Ask for Grayson! A true advocate for the customer. I recently purchased a 2026 Hyundai Ioniq 5 SEL from Round Rock Hyundai, and I cannot recommend my salesperson, G A true advocate for the customer. I recently purchased a 2026 Hyundai Ioniq 5 SEL from Round Rock Hyundai, and I cannot recommend my salesperson, Grayson, enough. It is incredibly rare to find a car salesperson with this level of integrity, transparency, and genuine care for the buyer. Throughout the whole process, Grayson kept his promise and proved that he works for his customers, not just for the dealership's bottom line. If you are planning to buy a car at Round Rock Hyundai, do yourself a favor and ask for Grayson directly. He will be completely honest with you, guide you smoothly, and make sure you get a fair deal. Thank you, Grayson, for your exceptional character and help! More
by younggil.lee
Employees Worked With
Grayson
June 13, 2026
version: “I would like to thank Round Rock Hyundai for another great car-buying experience. A special thank you to Victor Quiñones for his professionalism, honesty, and dedication throughout the entire pr another great car-buying experience. A special thank you to Victor Quiñones for his professionalism, honesty, and dedication throughout the entire process. This is the second vehicle we have purchased with his help, and once again he exceeded our expectations. Being able to receive assistance in Spanish was a huge plus for our family. Employees like Victor truly make a difference and are the reason customers keep coming back. Highly recommended! More
by catalinasuarez
Employees Worked With
Victor
June 08, 2026
I am extremely disappointed with Hyundai Round Rock’s service department. This experience raises serious concerns about how customers are treated once the sale is complete. Our purchase experience for ou service department. This experience raises serious concerns about how customers are treated once the sale is complete. Our purchase experience for our 2025 Hyundai Santa Fe Hybrid was excellent—but the service side has been completely unacceptable. We had our vehicle towed there on Sunday, June 7 and left the keys in the drop box. On Monday, June 8, I called at 7:03 AM to confirm check-in. After multiple attempts, I was told I would receive a callback—no one called. I followed up again at 12:20 PM and 3:30 PM and was told the same thing each time. At one point, even the operator could not reach anyone in the service department. For an entire business day, there was zero communication or accountability. Only after escalation did I receive a call from a manager, Kimmi Sims, but this did not resolve anything. She repeatedly insisted I had already been “taken cared of,” even though I had received no updates. She also claimed she left a voicemail earlier, which is simply not true. I was told diagnostics will take 5–7 business days, leaving me without a vehicle and no support offered. When I asked about a loaner, she said they don’t provide them and that no dealership does—this is incorrect, as I’ve received one elsewhere. That response felt dismissive and misleading. I was also told the Platinum Service Coverage I purchased does not apply yet, including rental benefits. If true, this was not clearly explained at purchase and raises concerns about its value. Overall, the lack of communication, no transportation support, and dismissive, “check-the-box” handling—especially from management—is unacceptable. This was a stressful situation involving a brand-new vehicle, and I expected far better. More
by PMontano
Employees Worked With
Kimmi Sims
June 02, 2026
I think the Round Rock Hyundai dealership is the best. They were really responsive on finding just the right car for me. I give kudu’s to the finance department as all the paperwork was very understandabl They were really responsive on finding just the right car for me. I give kudu’s to the finance department as all the paperwork was very understandable and timely. I would encourage people to go and check out their inventory. More
by tom.sarah58
Employees Worked With
Paul
May 22, 2026
Most pleasant car buying experience I’ve ever had! The staff were great, no pressure whatsoever and our salesperson Alejandro really went to bat for us to get the exact car we wanted and the price we The staff were great, no pressure whatsoever and our salesperson Alejandro really went to bat for us to get the exact car we wanted and the price we wanted to pay. More
by kimdhaddock
Employees Worked With
Alejandro
May 19, 2026
We traded in a 2020 Ioniq for a new 2025 Elantra in late January. Our sales consultant, Alejandro Villacorte, was a pleasure to work with. He conducted a demo drive with us and helped us become familiar wit January. Our sales consultant, Alejandro Villacorte, was a pleasure to work with. He conducted a demo drive with us and helped us become familiar with its many features and their cost. Pricing was transparent and fair, and the financing familiarization and finalization conducted by the Finance Manager, Ken Caldwell, was quick and painless. Unfortunately, we experienced electronic problems with this particular vehicle from the outset, and the car was in and out of maintenance for the first six weeks of our ownership. We were grateful that we were provided a loaner while the issues were being worked. After two+ months of deepening frustration on our part as well as the members of the Service Department team led by our Service Manager, Will Turner, we were ready to give up. It seemed there was no way to fix this seemingly unresolvable problem. Then the General Manager of the dealership, Raymond Carrigan, stepped in and helped us find an alternate path to addressing this problem. He and his management team offered us a new 2026 Elantra with very generous purchase terms along with the trade-in of our problem child. A day later we received our new car. Both Alejandro and Jonathan Barrera, another Sales Consultant, did an excellent job of introducing us to our new car and insured we were happy as we drove away. It took a few weeks, but this Dealership went the extra mile to find a solution that finally resulted in a very satisfied customer. We are really enjoying our new ride! More
by Larry Brewer
Employees Worked With
Raymond Carrigan, General Manager; Kenneth Caldwell, Finance Manager; Alejandro Villacorte, Sales Consultant; Jonathan Barrerra, Sales Consultant; and Will Turner, Service Consultant.
