Roseville Hyundai

IF YOU ARE A FEMALE, I'D CAUTION YOU TO GO ELSEWHERE. JOEY RAPPA LOVES A HARRASSMENT HIGH FROM DENIGRATING FEMALES. This dealership 'purchased' my Hyundai lease a month ago. This week I began getting col JOEY RAPPA LOVES A HARRASSMENT HIGH FROM DENIGRATING FEMALES. This dealership 'purchased' my Hyundai lease a month ago. This week I began getting collection calls from Hyundai Finance because the car, a month later, had not been paid off. I have spent four days making daily calls to the dealership, the bank, and two visits to the location because nothing has been taken seriously on their part. After the second collection call, I went in to speak with a manager and he blew me off saying that I needed to make more phone calls, he couldn't find any answers and tomorrow's his day off lol a very 'not my problem' attitude. I called the next day and began working with Patrick who, to his credit, was more proactive about preventing this from going to the credit bureau at my expense. The bank was adamant that my car was never paid off, regardless of it being grounded by the dealership, Patrick was adamant that he paid for the car the same day, and Patrick's BSM claimed that I owe for previous months. The bank and I have my monthly payments, I was not missing a random payment. So, after days of phone tag and nothing being accomplished, I went to the dealership today to handle this in person...again. As a customer, you would think that a customer service team should have zero issues with explaining WHY my car was taken a MONTH AGO and not paid for until YESTERDAY. That's right, after three days of saying they have proof that they purchased my car last month and paid the bank I finally saw the paper today dated for a purchase YESTERDAY. Of course, I'm going to have some questions but before Patrick can walk me through the details, the Office Mouthpiece, Joey Rappa, whips around from his desk and interjects himself into our conversation, cutting both of us off and immediately accusing me of badgering Patrick. This persistent, aggressive, accusatory, unsavory behavior was the most unprofessional and disrespectful customer service experience I've ever had. MY CREDIT is on the line because THEY didn't file the paperwork until yesterday and Mouthpiece Joey had the audacity to keep telling me I was out of line for wanting explanations. After I asked him to stay out of our conversation, he began fussing his deskwork around and huffing and puffing for attention. It must be very exhausting to bear the insecurities of Joey Rappa, leaping with his teeth out at every opportunity to assert his dominance. And it didn't stop there. When I confronted him about his fussiness, he began pointing at each guy within earshot 'AM I ACTING FUSSY?!', points to the next 'AM I ACTING FUSSY?!'. Of course, a manipulative authority figure is going to seek reassurance from their subordinates. Pitiful. Hands down, the most childish behavior I have ever seen in a grown man. I'd say this is unusual professionalism from someone in a management position, but we all know why dealerships have the reputations for being a pool of deceitful sharks. I absolutely guarantee that if I were with a man, or if I was a man, that I wouldn't have been patronized and attacked like that. If you are a female, you will be tossed around by this team of guys with grandiose complexes. The disappointing part in all of this, is that this was in fact an error of their mishandling and they tried to lead me on a wild goose chase with several different claims/lies. I saw the paperwork today and still walked away without any accountability for their mistakes and putting my credit at risk. You must be so proud of your team, Chris Shaffer! Joey Rappa, I hope the females in your life get spoken to the way that you spoke to me today and you learn a lesson in humility. If a customer is reading this, do yourself a favor and go to Maita Mazda, they have an amazing team over there. More

Okay so this review is far overdue. I have been to this dealer a few times because it is the closest Hyundai to me. Most of the sales people I have spoken to have been extremely rude and inattentive. I spo dealer a few times because it is the closest Hyundai to me. Most of the sales people I have spoken to have been extremely rude and inattentive. I spoke with someone yesterday about a purchase (I think his name was Joseph) and he acted as though I was bothering him and did not really want to help me. Then I decided okay I will try contacting by email to speak to someone different. I emailed some questions about purchasing a car and trading mine in. In my email I asked about a lease quote I received from the Hyundai website (in addition to other questions) and the only response I received was "that quote does not have a mark up, we have mark ups". To me, this came off as cold, unprofessional and rude. Thanks for addressing my other comments/questions Hyundai of Roseville. I will be driving to Vacaville going forward for all my purchases. More

Deion the salesman was absolutely fantastic, he was a great listener, kind and patient! I would have bought the vehicle but it was not the right color and I explained that to him. The managers were also great listener, kind and patient! I would have bought the vehicle but it was not the right color and I explained that to him. The managers were also great not pushy and overall a great experience! More

Chris is always courteous, knowledgable, and friendly. The most professional service advisers I’ve ever seen. I Highly recommend him. He works with you and explains things very clearly. Thanks chris. The most professional service advisers I’ve ever seen. I Highly recommend him. He works with you and explains things very clearly. Thanks chris. More

She knows the product and is pretty much the best person I know. She is also very beautiful and always takes good care of her customers. I know. She is also very beautiful and always takes good care of her customers. More

She did a Great Job helping me get my new 2022 Tucson. And made sure I was comfortable while waiting on my car to be finished. Love my new Car. And made sure I was comfortable while waiting on my car to be finished. Love my new Car. More

I've bought 2 Hyundai's and leased a third from this dealership over the past several years and never had a significant problem. Until recently. Tried to get a simple oil change appointment and was told dealership over the past several years and never had a significant problem. Until recently. Tried to get a simple oil change appointment and was told i had to wait a month before they could squeeze me in. A month???? Tried to call a sales rep to find out why such a long wait and after being put on hold for several minutes I was told that all the sales reps must be busy so maybe they would call me back if I left my number. Guess this would probably have taken a month too. If they can't take care of a returning customer for a month for a simple oil change, what would happen if I had a serious problem that needed immediate attention? Seriously considering switching to another brand of car for my next one. More

Although the sales process went well, the issues began in the finance department. On April 28, we agreed to a lease and Roseville Hyundai agreed to pay off my 2020 Honda Pilot. As of May 21, this had the finance department. On April 28, we agreed to a lease and Roseville Hyundai agreed to pay off my 2020 Honda Pilot. As of May 21, this had not been paid off (2 days past the CA set limit of 21 days). When I contacted them regarding this, they said there was an error in the contract and that I would have to resign (in CA, they only have 10 days to claim an error). I only did so because they said the payment would be lower. I came into their office and signed new paperwork and was assured they would have my Honda paid off before my next payment due on June 1st (I had already made two payments to Hyundai by this time and the May 1st payment to Honda). My new payment was nearly $150 less per month. I was happy. When they were making copies of the documents, they realized they made another mistake and had to rewrite and I had to resign all new paperwork. This time the price went up from the second contract and was only $50 lower from the first. Again, they assured me my trade-in would be paid off. It is now May 28 (Friday before a holiday weekend) and Honda still does not have payment. I've emailed both the financial person as well as the GM yesterday and received no response. I will have to make yet another payment to Honda on June 1st to protect my credit. That will be 4 car payments in just over 30 days! Who can afford that? I have purchased and/or leased 4 cars in the past 7 years and have never had an issue with a payoff, let alone have two different errors done on the same contract. You would think that after the first error, they would have double and triple checked everything before having me come back in and you'd also think they would make sure to pay off the trade in within CA law and to make a new customer to their brand/dealership happy so that they continue to earn my business. Very unhappy with my experience. More

Aaron took me in on a no notice appointment as I was having issues with acceleration, also managed to find my wife's lost earring under front seat which we have been searching for 2 months, awesome job having issues with acceleration, also managed to find my wife's lost earring under front seat which we have been searching for 2 months, awesome job !!! ...I always get the best service at Roseville Hyundai. More

Be careful we leased a car, then got a call to resign the lease as tgere was a small error. They changed the price!!!!!. When we found out, they issued a 3rd lease, same as the first. 2 weeks later, they cal lease as tgere was a small error. They changed the price!!!!!. When we found out, they issued a 3rd lease, same as the first. 2 weeks later, they called asking for additional payment which we didn’t owe. The business will con you if you don’t watch out. More